Alex: Good afternoon. There's a problem with my credit card.
Steven: Good morning. Could you tell me briefly what the problem is?
Alex: I can see on my balance slip that there's a charge I didn't make.
Steven: What is it for?
Alex: For a birthday cake.
Steven: How much is it?
Alex: 15 GBP. But I did not buy it
Steven: Did you let anyone use your card last week?
Alex: No
Steven: All right, I've made note of that in our system and we'll contact you to set things straight within 7 days.
Alex: Thank you. Will it burden my account until then?
Steven: I'm afraid it will. But I hope everything will be resolved to your satisfaction.
Alex: I hope so too.
Steven: Is there anything else I can help you with?
Alex: No. Thank you.
Steven: Thank you for contacting us and using our mobile services. Have a good day!
Alex has a problem with his credit card. There is a charge on the balance slip that he did not make. It is £15 for a birthday cake that Alex didn't buy. Steven promises to solve the problem within 7 days.