Bailey: Is this messenger for customer Q&A?
Alison: Yes, Sir. What can I help you?
Bailey: <file_photo>
Bailey: Can you see the stitching on the left sleeve is rather loose?
Bailey: Not only this part.
Bailey: <file_photo>
Bailey: <file_photo>
Bailey: The collar as well.
Bailey: How could you sell such a rag to the customers?
Alison: I’m very sorry for this trouble.
Alison: Could you let us know the order number? 
Bailey: Where can I find the order number?
Alison: It should be your purchase history.
Bailey: I found it. TM234190, it is written.
Alison: It is already on the process for replacing. 
Bailey: How long does it take? Should I send this back to you?
Alison: No, Sir. You do not need to. You can get this item in 2 days.
Alison: We are sorry once more.
Bailey: Just check thoroughly this time. Okay?
Bailey complains with the seller about the quality of the item he bought. Its stitching is getting loose. Alison processes his grievance and has a replacement sent to him. He does not have to send back the faulty item and will receive a new one in 2 days.