Katherine: Hello, sorry to disturb you
Katherine: 😕
Pabulo: Hi, no problem
Pabulo: what issue are you having?
Katherine: To be honest, I don't know what happened
Katherine: I think when my Skype account was set up some months ago, it was linked to an email address which I can't access 
Katherine: I need to update my security info, and I'm not able too
Katherine: <file_photo>
Katherine: That's the message
Katherine: No idea why its like this, it's prompting me to send a code to that email, with no other choice
Pabulo: Hmm..
Pabulo: That appears to be the email used when registering
Pabulo: Have you already made a request to receive the code?
Katherine: No, not yet, should I do that?
Pabulo: Yes, please, let me know once it's done
Katherine: Ok, done
Pabulo: Hmm.. I can't see that any code was received..
Katherine: Very odd :/
Katherine: Should I try again?
Pabulo: I think we have a problem
Pabulo: Does it give you an option to change the email address?
Katherine: No, It doesn't. On the Microsoft recovery page, I can only see my personal account
Pabulo: Do you mind if I access the Skype account? I will try to fix it
Katherine: Sure, the password is: 456789 and the user is: kljhg09ghjk
Pabulo: Ok, you now have one more month of access, you can try and login
Katherine: Perfect!! Yes, I managed!! Thank you so much!! 👏👏
Pabulo: Great 👍
Pabulo fixed Katherine's issue with Skype. 