Jane: Thank you for contacting custommer support
Jane: how can I help you?
Irene: Hello
Irene: I wanted to talk to you about my order
Jane: yes ofcourse
Jane: how can I help you
Irene: I'm missing an item
Jane: Im sorry to hear that
Jane: Which item is missing?
Irene: the vanilla hand cream
Jane: Would you like me to ship a replacement or would you prefer a refund?
Irene: a replace ment please
Jane: Ok, would you please give me your shipping info
Irene: Irene Chelsea, 675 ave. Chicago IL
Jane: Ok Someone will contact you with hte shipping details as soon as they are available
Irene: Thank you!
A vanilla hand cream is missing from Irene's shipped order. She contacted customer support about it. They will send her a replacement.