Vivianne: Hi 
Vivianne: I received a letter today from your company
Vivianne: It seems that there is a problem on my account
Louis: Good afternoon Vivianne
Louis: Can you please give me your client account number?
Vivianne: It's 34034099
Louis: Our records state that the last bill has not been paid
Vivianne: Well that's odd, I made a transfer last week
Louis: It says here that we received a payment of €33.30. This covers the bill for November
Vivianne: I see. I must have made a mistake
Louis: You just need to settle €30.40 in order to fix this
Vivianne: Can I do this online?
Louis: I'm afraid not, you will need to go to your local office where you live
Vivianne: Ok
Vivianne: Thank you for your assistance
Louis: Anything else I can help you with?
Vivianne: No, thank you
Louis: Wish you a good day :)
Vivianne hasn't settled the last payment for her account. To unlock it, she has to issue the outstanding amount in the local office.