Clint: Hi Aaron, it's Clint from SunRoof, we spoke yesterday on the phone. We just need a few details before we can get started on your house. Can you email us your insurance policy? We night be able to work a few angles to get new decking too.
Aaron: Sure, thanks, new decking would be cool. Email sent.
Clint: Ok great. I checked your policy and new decking is definitely an option. With all damage pertaining to leaks, hail damage it will be done deal and the insurance company shouldn't have a problem with that. If they do, we'll do our best to fight them.
Aaron: Great, I appreciate it. When do you think you can start working on the house?
Clint: We're fully booked until the 30th so we can proceed on the 1st. Would this work for you?
Aaron: Okay no problem. I will be at work during the day but my wife will be there.
Clint: Great. We scheduled you for the 1st between 1-4 pm. In case of bad weather and if we need to reschedule for any other reason, we guarantee to have it done on a priority basis and will not charge you the first time you cancel provided you give us 24h notice.
Aaron: Okay, thanks. Is there a choice for the color of the shingles?
Clint: Sure. You should have already been sent a brochure with our selection, including the certainteed shingles you were interested in. There's a questionnaire below we need at least 7 days before scheduled install. I can resend it in case you haven't got it.
Aaron: It's okay, I see it now, sorry. I will send it back to you this afternoon.
Clint: No problem. I think as soon as we get that form we're ready to roll so we'll see you on the 1st! You can always reach me under this number in case you need any assistance or if there are any changes. 
Clint from Sunroof wants to discuss some details with his client Aaron before he can start to repair his roof. Aaron's insurance policy covers a new decking and fixing all damage connected with leaks and hail damage. SunRoof is fully booked until 30st, they arrange to repair Aaron's roof on 1st.