Kristel: Good morning, I want to book thirty tickets for the show on Friday.
Jake: Hello, booking may be done on our website.
Kristel: I know, I just have a few question about how it works.
Jake: Ask anything, I’m here to help :]
Kristel: So first of all, how to make a group? When I try to do it on the room plan, it says I can book the maximum of 5 tickets.
Jake: Before you go there, you need to choose a type of tickets, there look for Multiple Tickets/Groups.
Kristel: Okay, thank you, that’s clear. Another problem: when will I see the discount for groups?
Jake: You don’t have to do anything, after choosing a type and seats, the system will provide you with the amount to pay, showing how much it was discounted (depending on the number of people).
Kristel: What are the payment options?
Jake: Credit card, online transfer and PayPal.
Kristel: Which of them is the fastest?
Jake: PayPal of course, the longest is online transfer because it needs to be confirmed.
Kristel: Can I pay later, before the show?
Jake: The payment screen shows the amount and additionally the amount you need to pay to secure the places (it’s one third of the overall price).
Kristel: But you won’t charge me twice for this security part?
Jake: Of course not, it is deducted from the total amount.
Kristel: Great, what if one of the kids tries to enter with some snacks not bought in the cinema?
Jake: If we notice something like that, we will gently ask this person to leave it behind, and of course we will inform the counselors.
Kristel: You have a nice set of rules for such cases!
Jake: Thank you, we can’t wait to see you and your group.
Kristel: The group can’t wait as well, haha
Jake: Obviously they can’t ;]
Kristel: Anyway, thank you for your help, see you on Friday :]
Kristel wants to book tickets for 30 children for the show on Friday. Kristel asks questions about the booking on the website and cinema rules. Jake answers Kristel's questions.