Daniel: Anyone else here whose flight was delayed?
Victoria: My flight from Vienna was delayed 5 hours. My boyfriend and I issued an official complaint, but haven't heard from the lines.
Mary: Same story here, I had to wait with my whole family for the whole night - 12 hours delay!!!
Daniel: Where were you flying from? Do you know that you are entitled to a compensation depending on the delay and flight distance.
Mary: We were coming back from our trip to Algiers. How can I get the compensation?
Paul: You should issue an official complaint to the airlines. But judging that we're all on Smart Airlines profile, if you were flying with Smart Airlines, good luck with getting anything.
Mary: ??? Why is that?
Victoria: It's been six months since I've sent mine...
Daniel: I'm building a case against them. Same happened to me. 9 hours delay, flight from Tokyo, no response from the airlines either.
Paul: Hahaha, I've been waiting for over a year now. Already wrote them couple of times.
Daniel: My lawyer told me that if I have enough material and similar stories we can build a group case against the airlines.
Victoria: Good thinking! What information do you need?
Daniel: She said we can only add cases that were already officially issued to the company. So if you know anyone whose flight was delayed and their complaint wasn't answered by Smart Airlines, please contact me directly via messenger!
Daniel is looking for people whose flight was delayed and their complaint wasn't answered by Smart Airlines. Daniel would like to build the group case against the airlines.