Carla: Joanna here are my details that you requested
Carla: It's Anglo street, no 54, Hammersmith, W614, London
Joanna: Ok Carla
Joanna: I have been searching our database this morning for the item 
Joanna: However nothing has arrived yet
Joanna: Can you give me a couple of more days and I'll speak to my manager?
Carla: Ok, I'll wait
Carla: It's a very important package, so I hope you will be able to find it..
Joanna: Yes I have added it to our priority list
Joanna: Don't worry, I'll do my best
Carla: Thank you
Carla: I was given another code, do you want this?
Joanna: Yes please
Carla: IYREBH777
Joanna: Great
Joanna: I'll get back to you asap!
Carla: Thanks again Joanna
Carla is waiting for an important package. Joanna helps Carla locate it. Carla provided Joanna her address information and a code.