Fiona: The washing machine we bought from you last week is not working. Can you come out and fix it please.
John: Hi, Can you please describe the problem and I'll see what I can do.
Fiona: It's not working. Every time we switch it on it tries to start then shows F8 fault.
John: Does it do anything? Like pump water, spin, wash?
Fiona: No. Nothing at all. Just the F8 fault on the display.
John: OK. Give me a moment I'll check the workshop manual and get right back to you.
Fiona: OK.
Fiona: So when will you be coming out to fix it?
John: Still checking. Give me another 10 min or so.
Fiona: OK.
John: I've checked the workshop manuals and I'm afraid I can't fix it on site. You'll have to bring it back for repairs.
Fiona: But when we bought it I asked if you'd cover the repairs and you said yes.
John: That's right. But it is a return to base warranty.
Fiona: This makes it very awkward as we don't have a van to transport it and we really need to get it fixed ASAP as I now have a months worth of dirt washing.
John: I appreciate your problem. Like I said we can fix it for you but you need to bring the washing machine back to us.
Fiona: How do you expect me to do it if I have no transport?!
John: I can give you a number for a 'man with a van' that we usually work with. Dave 0779 234 2100.
Fiona: OK. I'll give him a call now and see if he can pick it up.
John: Please let us know what you arrange.
Fiona: Shall do.
John: Is there anything else that we can do for you today?
Fiona: No that'll be all. Thank you.
John: Great! Have a nice day.
Fiona bought a washing machine from John last week but it's not working properly, so she wants John to come and fix it.  John can't fix it onsite, Fiona needs to deliver the machine. John gives her a contact to Dave, who can transport it. Fiona will let John know the transport arrangements. 