Andrew: Good morning, sir! How can I help you today?
Tom: hey, yeah, so i got your phone yesterday 
Tom: and it doesnt work anymore
Andrew: That is unfortunate. How can I help you in this situation?
Tom: i want to give it back
Andrew: Could you please explain what does not work? 
Tom: yeah, os i was playing with it and it somehoe got into the washimg machine and now doesnt work
Andrew: So the reason why phone does not work is because it was in the washing machine, is that correct?
Tom: yah, for like 2 hours or so
Andrew: I am afraid I cannot help you. Would you maybe consider buying new phone?
Tom: no, dude, it's new phone just doesnt work
Andrew: Our warranty doesn't cover situations like that, I am sorry
Tom: so now what
Andrew: There is still a chance to make it work. Perhaps you could consider sending it to the repair shop. However, this service is not covered by our warranty as well.
Tom: this warranty is useless
Andrew: If you send your phone to the repair shop they might fix it
Tom: allright, where can I do it? 
Andrew: There is one place in city-center, right next to the post-office.
Tom: i try tomorrow but if it wont work i will never get your phone naymore
Andrew: I am glad I could help, have a nice day!
Tom complains about his new phone. However, it does not work because it was placed in the washing machine, and the warranty does not cover such incidents. It might be repaired in a repair shop but Tom will have to bear the repair costs.