Betty: Hi Helen, you alright?
Helen: Hi Betty! 
Helen: All good, except for Microsip issues - will be resolved soon :)
Betty: Oh, your professionalism exceeds my expectations ;)
Betty: Thank you very much! :)
Helen: Should be solved in 15 mins. Please use Skype in the meantime, will let you know once done :)
Betty: Thanks! :)
Helen: Looks like it's fixed, please check at your convenience.
Betty: It says incorrect password.
Helen: Hm.. let me check that.
Helen: Could you please try closing and opening Microsip?
Betty: Still the same.
Betty: Still "connecting".
Helen: When do you have your next time slot?
Betty: Tomorrow, 8:30, it says "request timeout" now.
Helen: I would do a reinstall of Microsip, as that could solve the issue.
Helen: Could you please uninstall and download the latest from here:
Helen: <file_other> 
Helen: When you'll have the time, no rush.
Betty: On it! 
Betty: Okay, installed.
Helen: That was quick :)
Betty is having problems with Microsip. Helen suggests a reinstall.