George: If the problem is not solved soon, i will want you to return me the money for the card
Thomas: This problem is easy to solve
George: Ok, it would be awesome, because i really don't know how to make my card work
Thomas: You need have the same information of ESNCARD.ORG
George: I do have. this is why I don't know where the problem is. I even checked it now a few times
Thomas: Check if you have the same home university
George: Yes, all is the same
Thomas: Then check if you don’t add names you should have the name in same way of esncard
George: Yes all is the same. It is beeing rejected all the time
Thomas: Yesterday I solved the same problem that you have for two girls. The problem was the names and the university
George has a problem with his esncard and demands a refund if Thomas won't fix it. Although all the information on the card is the same as at ESNCARD.ORG, it doesn't work.