 He gives free evaluations. I keep using they, but it's just him. It is only Troop Booth. That is the only person you will ever talk to at that business. Whether he answers the phone when you call, whether he returns your call or your text message, you'll always be talking to the owner of the business. So the final decision rests with him, and he can make that decision right there on the spot. He's got a degree from the Gemological Institute of America.