 inadvertently the key fob on her car key breaks in half, falls apart, half of it separates from the other half, and she loses it. She gets her shopping done, goes out to the car to open the door. This is in the wintertime, and she can't get into her car. She comes back in the store with her groceries, talks to the manager, and they call the police to come out and see if they can open the car door.