 Because they're busy at this time of the year with other people who just didn't think to call 277-2125 and get a membership with Clutch. It's only $180. You get two tune-ups a year and the guarantee of priority service, discounts on parts and labor if you need a repair. And I even bought a new system. You know how electric bill was this month? $190. Well, you did better than I did. But I've been doing pretty good.