 or be it finding the missing piece to a puzzle they've been trying to solve for ages. I love the way people see us as their friends and they share their good and bad news with us, their fears about a diagnosis, the joy of their grandchildren, a new job they got after we helped them build a resume. We get to be part of the lives of our patrons. To me, that's such an interesting thing. How many places do you go where you feel connected enough to share your life with the people behind the counter?