 pharmacists and technicians it's not a general call center and they went 24 7 operation a month ago so if you call even with a prescription refill need at midnight on a saturday you're going to get either a pharmacy tech or a pharmacist there to help guide you through that process we will be back on the station eight o'clock the next morning we tend to all of those messages we return phone calls if it's something that they couldn't resolve third way to do it is you can come to the window with your bottle we highly encourage that you use the phone or technology