 who made sure that there was good inventory control in the kitchen, that people showed up on time, that they did what they were supposed to, that the wait time on the food was limited, that the music was just the right mix, just the right sound, the lighting was perfect, the kind of thing most people don't notice, that there were favorable lease terms, that all the bills were paid. If that person doesn't do that, they hire the right person to do all of those things.