 And they just saw this not as an opportunity to do this or do that as much as it was you're just supposed to do it. And they accepted that responsibility. So the value of your experience and Ms. Hilton's experience this morning, I want to give you a couple of minutes each, if you could, to talk about that as you've enhanced and advocated for those who fall outside the protection sometimes of the system. Ms. Hilton or Ms. Peterson?