 Other types of backlogs will likely be cleared sooner. For example, VHA's instance of a changed health care system called ConnectRx, which the department uses to process and collect payments from third-party insurance companies, was offline from late February until May 1st, causing a backlog of about a million prescription claims. VA expects to clear that backlog by August, but it will take until October for the department to receive all of the still outstanding payments.