 That's not what we heard from consumers. Chuck Harwood is director of the FTC's regional office in Seattle. Consumers who received the cars reported things like vehicles with bald tires, brakes that didn't work, even the engine check light still being on. Obviously, something was not being inspected. In his complaint, the FTC alleged Varum did not provide customers with the required buyer's guide up front, as is required by federal regulation. The buyer's guide has a couple of key things that consumers may want to know about.