 before we even draft a job announcement to say what are the skills you actually need what does the day-to-day job require don't tell me what you want tell me what the actual job requires so we can set a baseline and I find we have the most success when we talk not always just to the top people in an office but the people doing the day-to-day work the second thing we really need to do is focus on having that diversity of grade and experience because I do think for a long time now