 Today's closer look at high-impact service providers highlights the government's opportunities at delivering excellent, equitable, and secure customer experiences and services. Nancy Newell, head of Strategic Alliances and Marketing Experiences Public Sector at Adobe, says, That's part of that citizen experience. Am I getting what I want at the right time with the right information? And is it what that's going to bring value to me? That's also going to, in the end, lead them to say, wow, this government agency is very, very important to my experience as a citizen, and I need them, and they've done it correctly.