 And there's a lot of great case studies, and we'll make sure we link to it on federalnewsnetwork.com so folks can read all those great case studies. But as you're looking at how you delivered services over the last year, what has stood out to you? What were some of those, I'll call them trends for lack of a better word. What were some of those things that you said, hey, here's something that we've done time and again that seems to be paying off in a big way? The thing that we have seen that has yielded the biggest and longest term results is choosing