 So if everyone's like, let's take a whole bunch of time to deal with a form that takes people an hour and see if we can get down to 40 minutes, that's probably going to generate less excitement than if you're like, this form takes eight hours and I think we can get it down to three. So benchmarking, getting an actual sense of the burden. And then another big part of it is engaging with people, engaging with stakeholders, the folks that are on the ground using it. Because just as I said, the information about where these pain points are lies with them. And ultimately, what you need to understand is when the folks are going through your program and folks are applying for it, going through these processes, what are the issues