 Of course, apologize to acknowledge what it is that they did either that was wrong or that motivated the wrong if they did. But then the community would surround them and say the thing. So that's the squash it part. They've got beef, there's a problem, they squash it together. But then the build it is the people who are part of the program with them would say the things they really appreciate about each of the people and what it is they bring to the program and why them being a part of that community makes a difference.