 At least 15 minutes and then eventually I just hang up. And even when she's connected with a counsellor, the help has been uneven. Sometimes I'll get somebody who maybe isn't really experienced, so they don't really know what to say. But there are times I'll get somebody who's like extremely helpful. And as the new NAMI poll shows, an even bigger problem for 988 is that only one in four people know about it.