 For Tabitha and John, mediation didn't work out in a past state complaint, so this time they opted for an investigation. While some of their concerns with the district have deepened since they filed, they have seen some progress. The school eventually provided a bus with wheelchair access. Last year, Sam got an ASL interpreter, though the district has since taken that service away. And just a couple weeks before I met him, Sam started Zoom lessons with Jessica, a teacher for the deaf and hard of hearing.