 Well, I think whatever is occurring, you want to be at a place of neutrality because when I'm in upset or when my clients are in upset, they aren't actually seeing anything clear. They're usually from a fear space or they think I'm going to lose my job or their worst scenario planning and they're right in the thick of it. So anytime that you can kind of get those emotions up and out before you even have a conversation, that would be my first bet. Most of the times I'm talking people off the ledge.