 Evelina did not process her cancellation, and they kept her money. And they kept it for a long time. She kept calling and writing and doing everything she could, and finally she said, I've had enough of this. I want to know if I have a case or no case. I want my cancellation. I want my ticket price back, the whole thing. So, Fred, let's start with you. Do you think someone else... That sounds like a daily situation. About everybody, right? Yeah, yeah.