 but how much money have they lost it's unfortunate that is it's this long of a time period so i would write all this up and you have contacts at airbnb you just have to find them and i would try to find who's ever in charge of super hosts and i would try to find that person on linkedin.com send them a direct message and just say listen i have an incident who can i forward it to you know and one of the things that i have found over the years when i'm trying to resolve issues like this