 A sternly written letter from the lawyer reminded Adelina officials that federal law requires all legitimate refund requests be processed within seven days. So Venner got her 1,800 bucks back for the cost of a letter from a lawyer, about 400 bucks. So did she file the lawsuit? No, she never filed the suit. She went to the lawyer. The lawyer went to them, wrote them a letter and said, hey, you've got to give her the money.