 Kim, welcome back to the program. So good to have you here. Thank you for having me back. It's like the studio is lit up. But let's pick up the listeners that are joining for the next day. They are with us. Those that did not listen last time, I've got to give just that quick recap. You encountered this woman at a Goodwill. She was having, obviously, a bad day. Maybe every day was a bad day for her. She had...