 Or they're asked questions about things that they do or that others do. Like, have you given up your seat on a bus to someone who needed it? Or have you looked after someone's plants, mail, or pets while they were away? How often do you encounter incivility at work? Can people in general be trusted? Or can you not be too careful in dealing with people? And over and over again, we find that answers to these questions have not changed. Even though every year people tell us things are worse this year than they were the year before. Well, the year before, they gave us the same answer that they gave us this year.