 As it turned out, Lanzas had been preparing for this exact scenario, how to spread factual information. She was chosen to be a bilingual information navigator as part of a pilot project designed by researchers at Brown University. Lanzas' role was to pass on what she was hearing in the community to the research team. The team would send back factual posts over the messaging app WhatsApp that could be easily shared. That day, Lanzas told her neighbor, Listen.