 We reached out to the FBI to understand why they did not take on Francis's case, but they didn't make anyone available for an interview. So we called up Kyle Armstrong. These days, Kyle works as the head of law enforcement relations at a cryptocurrency tracing company called TRM Labs. But before that, he spent 14 years investigating financial crimes at the FBI, cut his teeth on all sorts of Internet scams. Kyle says you got to think about Francis's case from the FBI's perspective.