 Lacey's team is one of only a handful of local organizations that do this kind of heat outreach work on the streets of Las Vegas. But Lacey says it's hard to get people to accept any services besides water. They don't want to leave behind pets or property, and shelters might be far from where they have family connections or community. You may have individuals that are way on the other side of town, and we're saying, hey, uproot all your stuff and then go to the shelters. They're going to decline.