 That is Kim Cheadle in an interview, full credit to CNN for talking to the head of the Secret Service. Kim Cheadle has been head of the Secret Service for less than two years and the agency, at least based on the events of the last week or so, is absolutely incompetent. You've heard me say that before but I want to get into some of the excuses that she is offering up and the fact that while she admits it was a massive failure of the Secret Service, she said she has no plans to step down. But first,