 many of those team members come to us and say i don't know what to do tell me what to do or even worse i don't know what to do show me what to do i can relate to this as a child my father would say hypothetically hey i need you to sweep out the garage and i'd look at him and say you know i'm not sure how to do this i'm not a good sweeper why don't you show me and i'd stand back in my father