 You'll find a culture based on values that permeates from the top of these companies through their employees and to their customers. These values involve the way that both customers and employees are treated, and a mission statement that hangs in their lobby. Every interaction, every engagement, every motion is executed with a particular intention based on those values. They have a mission, they know what it is, and they keep it top of mind. It's often referred to as constancy of purpose.