title: zypper refresh not working: "Refreshing service 'cloud_update'."
body: <p>I'm on Google Cloud and I'm trying to update from the SUSE repositories, but I am unable. For example when I run this:</p>
  
  <pre><code> # zypper refresh
  </code></pre>
  
  <p>I get:</p>
  
  <pre><code>Refreshing service 'cloud_update'.
  </code></pre>
  
  <p>For a long time, then I get:</p>
  
  <pre><code>Timeout exceeded when accessing `'http://download.opensuse.org/repositories/server:/database:/postgresql/SLE_12_SP3/repodata/repomd.xml'.`
  </code></pre>
  
  <p>The VPN Gateway logs indicate:</p>
  
  <pre><code>D  sending DPD request 
  D  generating INFORMATIONAL request 878 [ ] 
  D  sending packet: from [Google IP address here][500] to [my IP address here][500] (80 bytes) 
  D  received packet: from [my IP address here][500] to [Google IP address here][500] (80 bytes) 
  D  parsed INFORMATIONAL response 878 [ ] 
  </code></pre>
  
  <p><strong>What is going on? Is the SUSE repo down?</strong> </p>
  
  <p>If I put the link above in my browser I get:</p>
  
  <pre><code>This XML file does not appear to have any style information associated with it. The document tree is shown below.
  &lt;repomd xmlns="http://linux.duke.edu/metadata/repo" xmlns:rpm="http://linux.duke.edu/metadata/rpm"&gt;
  &lt;revision&gt;1516763417&lt;/revision&gt;
  &lt;tags&gt;
  &lt;repo&gt;
  obsrepository://build.opensuse.org/server:database:postgresql/SLE_12_SP3
  &lt;/repo&gt;
  &lt;/tags&gt;
  &lt;data type="primary"&gt;
  &lt;checksum type="sha256"&gt;
  b728c544d7f29705060e8c13e9f3e65fc4b4ae688abfaf950fce2a69ae6bce4a
  &lt;/checksum&gt;
  &lt;open-checksum type="sha256"&gt;
  0806dae0c956c56000c214d7027f47c180fefe0d3b751bb7b0bfff23df8e2aef
  &lt;/open-checksum&gt;
  &lt;location href="repodata/b728c544d7f29705060e8c13e9f3e65fc4b4ae688abfaf950fce2a69ae6bce4a-primary.xml.gz"/&gt;
  &lt;timestamp&gt;1516763417&lt;/timestamp&gt;
  &lt;size&gt;240325&lt;/size&gt;
  &lt;open-size&gt;2523553&lt;/open-size&gt;
  &lt;/data&gt;
  &lt;data type="filelists"&gt;
  &lt;checksum type="sha256"&gt;
  2a21f81192105b74d873f49136e1490fc390dfaf7f1f6b76bfe27b8dbb970e15
  &lt;/checksum&gt;
  &lt;open-checksum type="sha256"&gt;
  3e86d4e3323cd401d766dd4837a5f3ab701ed5c3840b4d5fc340b5ec8a7ff678
  &lt;/open-checksum&gt;
  &lt;location href="repodata/2a21f81192105b74d873f49136e1490fc390dfaf7f1f6b76bfe27b8dbb970e15-filelists.xml.gz"/&gt;
  &lt;timestamp&gt;1516763417&lt;/timestamp&gt;
  &lt;size&gt;510797&lt;/size&gt;
  &lt;open-size&gt;6503598&lt;/open-size&gt;
  &lt;/data&gt;
  &lt;data type="other"&gt;
  &lt;checksum type="sha256"&gt;
  ebf8fa6a503f73d046ce3ceac4d5549ba82d635f2284aabba740156a40c223ec
  &lt;/checksum&gt;
  &lt;open-checksum type="sha256"&gt;
  ae1032a71dfd8089e96ecb9f149bb947d244e0482696700b8edcf1d4c19c2293
  &lt;/open-checksum&gt;
  &lt;location href="repodata/ebf8fa6a503f73d046ce3ceac4d5549ba82d635f2284aabba740156a40c223ec-other.xml.gz"/&gt;
  &lt;timestamp&gt;1516763417&lt;/timestamp&gt;
  &lt;size&gt;3494469&lt;/size&gt;
  &lt;open-size&gt;15687434&lt;/open-size&gt;
  &lt;/data&gt;
  &lt;/repomd&gt;
  </code></pre>
  
  <p>I didn't come up with much doing online searches. </p>
  
  <pre><code># cat /etc/os-release
  NAME="SLES"
  VERSION="12-SP3"
  VERSION_ID="12.3"
  PRETTY_NAME="SUSE Linux Enterprise Server 12 SP3"
  ID="sles"
  ANSI_COLOR="0;32"
  CPE_NAME="cpe:/o:suse:sles:12:sp3"
  </code></pre>