title: Can't reset my Azure VM's remote desktop password
body: <p>A client of our has lost their RDP password for an Azure virtual machine and I'm trying to recover it. I've run through the steps outlined in this article: </p>
  
  <p><a href="http://blogs.technet.com/b/keithmayer/archive/2014/06/26/microsoft-azure-virtual-machines-reset-forgotten-admin-password-with-windows-powershell.aspx" rel="nofollow">http://blogs.technet.com/b/keithmayer/archive/2014/06/26/microsoft-azure-virtual-machines-reset-forgotten-admin-password-with-windows-powershell.aspx</a> </p>
  
  <p>but still cannot connect to the machine. All I get is a message saying "<em>Your credentials did not work</em>". </p>
  
  <p>It's my understanding that I've just set the credentials, so why is there a problem?</p>
  
  <p>The password I'm using is 10 characters, and contains a mixture of upper case, numbers, letters and symbols. So I don't think it's a strong password issue.</p>
  
  <p>I've also tried using the AzureVMAccessExtension. I followed the steps outlined in that to reset the admin password as well as tried creating a new account. Neither of these has worked. I get the same error as above.</p>
  
  <p>I can't scrap the VM since it has software running on it in production. So to detach and reattach to a new VM is not an option.</p>
  
  <p>Does anyone have any suggestions on how to get access to this VM or why the powershell scripts are not working for me?</p>