title: Cannot Add Account Owner to Azure EA Enrollment
body: <p>I need some help with this and I couldn't find any solution on the internet.</p>
  
  <p>I need to <strong>change the ownership</strong> for an Azure Gov Subscription under an Enterprise Agreement Enrollment so first I need to create the new Account following the related <a href="https://docs.microsoft.com/en-us/azure/cost-management-billing/manage/billing-subscription-transfer#transfer-ea-subscription-billing-ownership" rel="nofollow noreferrer">Microsoft Documentation</a></p>
  
  <p>The current "Account Owner" is the Initial Account <em>gov.<strong>admin</strong>@govtenant.onmicrosoft.com</em></p>
  
  <p><a href="https://i.stack.imgur.com/Gfa89.png" rel="nofollow noreferrer"><img src="https://i.stack.imgur.com/Gfa89.png" alt="enter image description here"></a>
  <a href="https://i.stack.imgur.com/o1Ei4.png" rel="nofollow noreferrer"><img src="https://i.stack.imgur.com/o1Ei4.png" alt="enter image description here"></a></p>
  
  <p>It's a work account in our "Azure AD Free" tenant and I have full control over it<br>
  It's also a Global Administrator in that tenant</p>
  
  <p><a href="https://i.stack.imgur.com/lQiQAl.png" rel="nofollow noreferrer"><img src="https://i.stack.imgur.com/lQiQAl.png" alt="enter image description here"></a></p>
  
  <p>The new account to add (<em>gov.<strong>user</strong>@govtenant.onmicrosoft.com</em>) is also a "Global Administrator" and exists in the same tenant</p>
  
  <p><a href="https://i.stack.imgur.com/AGgPw.png" rel="nofollow noreferrer"><img src="https://i.stack.imgur.com/AGgPw.png" alt="enter image description here"></a></p>
  
  <p>When I try to add it, the portal returns this error:</p>
  
  <blockquote>
    <p>The login information provided is not a valid user.<br>
    If you believe you have received this message in error, please contact customer support.</p>
  </blockquote>
  
  <p><a href="https://i.stack.imgur.com/efBBal.png" rel="nofollow noreferrer"><img src="https://i.stack.imgur.com/efBBal.png" alt="enter image description here"></a></p>
  
  <p>But when I try to add an account from the tenant that we have in Azure Commercial (with "Azure AD for Office 365") ...</p>
  
  <p><a href="https://i.stack.imgur.com/orHYFl.png" rel="nofollow noreferrer"><img src="https://i.stack.imgur.com/orHYFl.png" alt="enter image description here"></a></p>
  
  <p>... the error seems to be correct.</p>
  
  <blockquote>
    <p>The enrollment is in a cloud that is different from that of the user.</p>
  </blockquote>
  
  <p><a href="https://i.stack.imgur.com/JDh1Ql.png" rel="nofollow noreferrer"><img src="https://i.stack.imgur.com/JDh1Ql.png" alt="enter image description here"></a></p>
  
  <hr>
  
  <p>So far, I know that the "gov.admin@govtenant.onmicrosoft.com" account was signied up to the EA portal using an email from the Comercial Tenant (comtenant) </p>
  
  <p>Also "govtenant" is a custom domain for the Comercial Tenant</p>
  
  <p><a href="https://i.stack.imgur.com/1ZOE1.png" rel="nofollow noreferrer"><img src="https://i.stack.imgur.com/1ZOE1.png" alt="enter image description here"></a></p>
  
  <p>So, what am I doing wrong?</p>
  
  <p>Any help will be appreciated!</p>