According to recent research, chatbots could be saving businesses up to $8 billion by 2022.
By improving response times, automating routine processes, and handling queries, chatbots enable agents to focus on complex, high added value cases that require a human touch. But not only: chatbots can also help qualify leads, support HR staff in recruitments and streamline operations in sectors as diverse as healthcare, finance and online and offline retail. According to recent research, chatbots could be saving businesses up to $8 billion by 2022.