Chatbots can range from simple programs that respond to a single instance to advanced virtual assistants that can learn and improve as they collect and process data to provide superior levels of personalization.
Chatbots are computer programs that replicate and analyze human dialogue (spoken or written), enabling humans to communicate with electronic devices as if they were conversing with a live agent. Chatbots can range from simple programs that respond to a single instance to advanced virtual assistants that can learn and improve as they collect and process data to provide superior levels of personalization.