A perky chatbot, for example, can say, "Hey, you've got items sitting in your shopping cart!
AI chatbots provide immediate responses so users feel "listened to," they can dramatically reduce wait times, and they capitalize upon consumers' preference for online chatting over calling 1-800 numbers and waiting. They also deliver higher conversion rates, often among customers who have abandoned their shopping carts — a major pain point in online retail. A perky chatbot, for example, can say, "Hey, you've got items sitting in your shopping cart! Buy them before they’re gone!"