Unlike other tech tools, such as mobile apps, AI bots can apply this detailed information to anticipate customer questions, improve customer support, provide personalized experiences, and enhance brand messaging.
Chatbots collect customer data – They know a customer’s peak buying times, shopping history, and preferences, like their favorite color. Unlike other tech tools, such as mobile apps, AI bots can apply this detailed information to anticipate customer questions, improve customer support, provide personalized experiences, and enhance brand messaging.