These chatbots (like the automated dial pad menus on telephones that we use regularly) ask the user to make several choices and click on suitable options to get to the final solution.
The most rudimentary type of chatbot in use is one that is based on menu-driven navigation. Most of the time, these chatbots follow a fixed decision tree that is displayed to the consumer in the form of clickable buttons. These chatbots (like the automated dial pad menus on telephones that we use regularly) ask the user to make several choices and click on suitable options to get to the final solution.