For instance, a basic AI chatbot that answers simple queries may provide only a fraction of the business value.
In practice, the diverse types of chatbots’ business value depends on the use case and complexity. For instance, a basic AI chatbot that answers simple queries may provide only a fraction of the business value. In contrast, a personalized AI chatbot capable of executing transactions raises the value. Moreover, AI chatbots improve customer experiences, personalize interactions, and resolve complex problems.