On top of that, AI chatbots help ecommerce companies make product recommendations based on a user’s browsing activity, previous purchases, and/or demographic data, and they allow businesses to provide 24/7 customer support inexpensively.
On top of that, AI chatbots help ecommerce companies make product recommendations based on a user’s browsing activity, previous purchases, and/or demographic data, and they allow businesses to provide 24/7 customer support inexpensively. After all, chatbots don’t need breaks, vacations, or holidays, and they can also take over mundane tasks ("You asked where your package is. I found it!"), leaving the more interesting customer service requests for live agents, who are then more likely to be engaged themselves.