When assessing the various types of chatbots and which could work best for your business, remember to place your end user at the center of this decision.
When assessing the various types of chatbots and which could work best for your business, remember to place your end user at the center of this decision. What are your users’ goals and their expectations from your business, and what are their user experience preferences for a chatbot? Would they prefer to select from a simple menu of buttons, or would they need the option to correspond in open-ended dialogue for nuanced questions?