A voice chatbot is another conversation tool that allows users to interact with the bot by speaking to it, rather than typing.
A voice chatbot is another conversation tool that allows users to interact with the bot by speaking to it, rather than typing. Some voice chatbots can be more rudimentary. Some users may be frustrated by the Interactive Voice Response (IVR) technology they’ve encountered, especially when the system can’t retrieve the information a user is looking for from the pre-programmed menu options and puts the user on hold. However, this system is evolving with artificial intelligence.