This includes Facebook Messenger, Twitter, Instagram, as well as messaging apps like WhatsApp and WeChat.
With the rise of new social media interfaces, organizations can now deploy an AI algorithm across all of their customer’s preferred messaging platforms. This includes Facebook Messenger, Twitter, Instagram, as well as messaging apps like WhatsApp and WeChat. It enables a more pleasant online experience for customers and increased engagement for the company – all without adding to a contact center’s workload.