Rule-based chatbots follow pre-defined decision trees and can handle simple queries.
While there are tens of different types of chatbots, the most common ones are rule-based chatbots, AI-powered chatbots, and hybrid chatbots.Rule-based chatbots follow pre-defined decision trees and can handle simple queries. AI-powered chatbots use natural language processing and machine learning to understand and respond to complex interactions. Hybrid chatbots combine both rule-based and AI-powered approaches for more effective and versatile conversations.