Moreover, 62% of consumers express a preference for interacting with customer service chatbots over waiting for a human agent.
And the impact doesn’t stop there; many businesses reporting an impressive sales increase of 67% and 55% rise in the number of higher-quality leads when using chatbots. Moreover, 62% of consumers express a preference for interacting with customer service chatbots over waiting for a human agent. Even more promising, 69% of consumers report satisfaction with their most recent bot interaction.