Delivered through messaging platforms, chatbots enable a level of service and convenience that in many cases exceeds what humans can provide.
Consumer research is showing that messaging apps are increasingly becoming the preferred method for connecting with businesses for certain types of transactions. Delivered through messaging platforms, chatbots enable a level of service and convenience that in many cases exceeds what humans can provide. For example, banking chatbots save an average of four minutes per inquiry compared to traditional call centers. The same capabilities that help businesses achieve greater efficiency and cost reductions also deliver benefits to customers in the form of an improved customer experience. It’s a win/win proposition