As consumers start seeing chatbots with larger companies that have been able to be agile and adapt these technologies, it’s becoming a new normal, standard experience that is expected by everyone.
Even though chatbots have been around since the 1960s, the current demand and popularity is due to the rise and trend of artificial intelligence and the ability to now process big data quickly. As consumers start seeing chatbots with larger companies that have been able to be agile and adapt these technologies, it’s becoming a new normal, standard experience that is expected by everyone. There are many benefits in implementing a chatbot, and being able to allow your company to have the agility and the skill set to implement chatbot in which ever flavor will ultimately provide your company with more data to help make better decisions as well as streamline and reduce friction for your customers interacting with your company.