Using transactional systems, customers can pay their dues directly on the app without visiting the utility company’s office.
Chatbots also allow utility companies to deliver on-demand customer support without relying solely on actual teams of customer service agents, which became critical, especially during the covid pandemic. Chatbots significantly impact bill payments – the customer can enter their service ID, and the bit will automatically fetch their most recent invoice. Using transactional systems, customers can pay their dues directly on the app without visiting the utility company’s office. This ensures uninterrupted service and timely payments.