Chatbots allow insurance providers to reach a much wider audience and make it easier for customers to process their claims.
Insurance providers can employ chatbots to connect with consumers, provide policy quotations, gather insurance premium contributions, upsell and cross-sell products and services, and more. This can either be rule-based or use artificial intelligence and natural language processing. Additionally, insurance – and the financial services sector – have relied heavily on human agents. Chatbots allow insurance providers to reach a much wider audience and make it easier for customers to process their claims.