Chatbots have become popular as a time and money saver for businesses and an added convenience for customers.
Chatbots allow businesses to connect with customers in a personal way without the expense of human representatives. For example, many of the questions or issues customers have are common and easily answered. That’s why companies create FAQs and troubleshooting guides. Chatbots provide a personal alternative to a written FAQ or guide and can even triage questions, including handing off a customer issue to a live person if the issue becomes too complex for the chatbot to resolve. Chatbots have become popular as a time and money saver for businesses and an added convenience for customers.