Chatbots are transforming the e-commerce industry and enabling merchants to provide better purchasing experiences.
Chatbots are transforming the e-commerce industry and enabling merchants to provide better purchasing experiences. They simplify a broad matrix of complex relationships and move business forward as part of a more extensive transformation to automate operations and adopt technologies that support customer care. E-commerce apps use chatbots to keep customer experiences entirely online and reduce the need for one-on-one interactions.