However, when faced with many similar inquiries, these chatbots may fall short.
Keyword-based chatbots can listen to what visitors enter and answer correctly, unlike menu-based chatbots. These chatbots use customizable keywords and NLP to detect action triggers in the conversation to understand how to respond appropriately to the consumer. However, when faced with many similar inquiries, these chatbots may fall short. The chatbots could begin to falter if there are keyword repetitions across numerous associated inquiries.