If the keyword detection functionality fails or the user needs additional help finding an answer, such chatbots give users the option of directly entering commands via clickable navigation buttons.
That is why chatbots that combine keyword identification and menu or button-based navigation are becoming increasingly popular. If the keyword detection functionality fails or the user needs additional help finding an answer, such chatbots give users the option of directly entering commands via clickable navigation buttons. This is an effective workaround when the bot cannot detect keywords in the typed input.