When combined with automation capabilities like robotic process automation (RPA), users can accomplish tasks through the chatbot experience.
Conversational AI chatbots can remember conversations with users and incorporate this context into their interactions. When combined with automation capabilities like robotic process automation (RPA), users can accomplish tasks through the chatbot experience. For example, when ordering pizza, the restaurant’s chatbot can recognize a loyal customer returning to place an order, greet them by their name, remember their “regular” order, and use their saved delivery address and credit card to complete the order. Being deeply integrated with the business systems, the AI chatbot can pull information from multiple sources that contain customer order history and create a streamlined ordering process.