Conditions for evaluating words, word structure, synonyms, and more are the essential tenets of its functionality.
A rule-based chatbot is ideal for companies that already know the types of inquiries their customers will ask. Chat flows are created by using if/then logic, and you must first establish the chatbot’s language requirements. Conditions for evaluating words, word structure, synonyms, and more are the essential tenets of its functionality. Customers will receive prompt assistance if an inbound inquiry falls within these parameters.