For example, queries like "I want to order a bag." and "Do you sell bags?
By breaking down a query into entities and intents, a chatbot identifies specific keywords and actions it needs to take to respond to a user's input. For example, queries like "I want to order a bag." and "Do you sell bags? I want to buy one." will be understood by a chatbot algorithm in the same way so that a user will see bag options offered on a website.