More advanced chatbots are able to understand context and intent – and, learn more about their human interlocutors and their preferences over time.
They’re able to perform these actions by using tech to first process and understand what the user is saying. Then, they call on their “training”, possibly a database, to match the appropriate answer to the user's question. More advanced chatbots are able to understand context and intent – and, learn more about their human interlocutors and their preferences over time.