For example, an AI chatbot can automatically qualify site visitors to help your sales team pinpoint high-intent conversations, whereas a live chat solution provides a space for your team to directly connect with and better serve your customers.
As you can see, the way these virtual assistants work varies quite a bit — and they help your business in different ways. For example, an AI chatbot can automatically qualify site visitors to help your sales team pinpoint high-intent conversations, whereas a live chat solution provides a space for your team to directly connect with and better serve your customers.Ultimately, what solution you choose to use will depend on the goals you have.