This can either be rule-based or use artificial intelligence and natural language processing.
Insurance providers can employ chatbots to connect with consumers, provide policy quotations, gather insurance premium contributions, upsell and cross-sell products and services, and more. This can either be rule-based or use artificial intelligence and natural language processing. Additionally, insurance – and the financial services sector – have relied heavily on human agents. Chatbots allow insurance providers to reach a much wider audience and make it easier for customers to process their claims.