Support chatbots are widely used for internal purposes, including answering HR queries, raising IT tickets, submitting employee documents, etc.
Support chatbots are conversational systems designed solely to provide customer support and post-purchase services. Unlike bots on social media or websites, they do not share offers, promos, or other customer engagement materials. This type of chatbot is typically found on self-service portals and online documentation, where users might come to receive support and help. Support chatbots are widely used for internal purposes, including answering HR queries, raising IT tickets, submitting employee documents, etc.