In practice, the diverse types of chatbots’ business value depends on the use case and complexity.
In practice, the diverse types of chatbots’ business value depends on the use case and complexity. For instance, a basic AI chatbot that answers simple queries may provide only a fraction of the business value. In contrast, a personalized AI chatbot capable of executing transactions raises the value. Moreover, AI chatbots improve customer experiences, personalize interactions, and resolve complex problems.