We know that in general, customers are happy to use AI in order to receive quick support for straight-forward queries, but are not yet fully confident to discuss complex or emotional issues with chatbots.
Based on the statistics we have explored and the general opinions surrounding chatbots, it’s clear that the effect of the global pandemic was a successful catalyst for the integration of chatbots across a plethora of different industries. We know that in general, customers are happy to use AI in order to receive quick support for straight-forward queries, but are not yet fully confident to discuss complex or emotional issues with chatbots.