When the chatbot doesn’t have the answer, automated helpdesk technology steps in.
Chatbot platforms create bots to be intuitive. So, with practice, they learn more effective ways to respond. They develop more sensitivity, resulting in more accurate answers and better customer interactions. Chatbots can be trained to triage questions at the start of a session to immediately route the query to the appropriate endpoint, sometimes to a live agent. When the chatbot doesn’t have the answer, automated helpdesk technology steps in. Chatbots developed with API also support integrations with other applications.