By feeding computers large amounts of data, AI can anticipate how humans think and react, and mimic human intelligence.
Simply put, chatbots learn through processing data (questions and responses) or a knowledge database (stored information). By feeding computers large amounts of data, AI can anticipate how humans think and react, and mimic human intelligence. Chatbots learn through exposure to syntax, word usage, how satisfied the customers were by previous answers, and even sentiment analysis, where chatbots interpret emotions based on the terms a user sends.