When you create chatbots, it’s important to consider the points where a user may need or be better off with a human to discuss something with.
When you create chatbots, it’s important to consider the points where a user may need or be better off with a human to discuss something with. For example, when booking.com released their ‘Booking Assistant’ they opted to include a human backup as part of their customer service team to ensure that should any user get stuck or need additional help there would always be someone readily available.