AI assistants can also handle customer queries related to pricing, returns, and shipping information, thus, improving customer satisfaction and reducing the workload on human support agents.
Online retail was among the first to adopt chatbots. They assist customers with product recommendations, order tracking, and the overall shopping experience. AI assistants can also handle customer queries related to pricing, returns, and shipping information, thus, improving customer satisfaction and reducing the workload on human support agents. In 2023,  chatbot for Ecommerce sales is expected to reach $112 billion.