Business uses are equally varied: Marketers use AI-powered chatbots to personalize customer experiences and streamline e-commerce operations; IT and HR teams use them to enable employee self-service; contact centers rely on chatbots to streamline incoming communications and direct customers to resources.
Consumers use AI chatbots for many kinds of tasks, from engaging with mobile apps to using purpose-built devices such as intelligent thermostats and smart kitchen appliances. Business uses are equally varied: Marketers use AI-powered chatbots to personalize customer experiences and streamline e-commerce operations; IT and HR teams use them to enable employee self-service; contact centers rely on chatbots to streamline incoming communications and direct customers to resources.