Chatbots are frequently used to improve the IT service management experience, which delves towards self-service and automating processes offered to internal staff.
Chatbots are frequently used to improve the IT service management experience, which delves towards self-service and automating processes offered to internal staff. With an intelligent chatbot, common tasks such as password updates, system status, outage alerts, and knowledge management can be readily automated and made available 24/7, while broadening access to commonly used voice and text based conversational interfaces.