Think about the end goal of the user – for instance, booking a hotel room.
Creating conversation flows (or dialogue trees) between users and chatbots is essential, especially for rule-based chatbots. Think about the end goal of the user – for instance, booking a hotel room. Now, how would the user get there? They could start with asking for prices during the month of May, or perhaps about room availability. Then, one user might continue with booking directly, while the other might request hotel reviews.