With a traditional chatbot, the user can use the specific phrase “tell me the weather forecast.”
To help illustrate the distinctions, imagine that a user is curious about tomorrow’s weather. With a traditional chatbot, the user can use the specific phrase “tell me the weather forecast.” The chatbot says it will rain. With an AI chatbot, the user can ask, “What’s tomorrow’s weather lookin’ like?” The chatbot, correctly interpreting the question, says it will rain. With a virtual agent, the user can ask, “What’s tomorrow’s weather lookin’ like?”—and the virtual agent not only predicts tomorrow’s rain, but also offers to set an earlier alarm to account for rain delays in the morning commute.