For more advanced interactions, artificial intelligence (AI) is being baked into chatbots to increase their ability to better understand and interpret user intent.
For more advanced interactions, artificial intelligence (AI) is being baked into chatbots to increase their ability to better understand and interpret user intent. Artificial intelligence chatbots use natural language processing (NLP) to provide more human-like responses and to make conversations feel more engaging and natural. AI chatbots also employ machine learning (ML) allowing them to learn from their interactions with users and enabling them to build on their knowledge base over time and to create better, more personalized experiences.