While you should think about the concept of the question, you should also think about the possible sentences that go with it.
Anticipating what the user could say in specific situations is important to address their needs. Know which dialogues to expect. Take the flows you’ve collected and flesh out the type of requests or remarks the chatbot might handle. The key here is to also consider alternative ways of phrasing utterances. Different users may use different words. While you should think about the concept of the question, you should also think about the possible sentences that go with it.