Rules-based chatbot software performs pre-programmed behaviors based on “playbooks” you create on the user interface’s backend module.
Rules-based chatbot software performs pre-programmed behaviors based on “playbooks” you create on the user interface’s backend module. Like a digital assistant, rules-based chatbot technology can behave in a certain way based on click activities and simple event triggers like a “yes” or a “no” input. It may also detect a specific keyword or combination of phrases (but only when there is an exact match).