I found it!"), leaving the more interesting customer service requests for live agents, who are then more likely to be engaged themselves.
On top of that, AI chatbots help ecommerce companies make product recommendations based on a user’s browsing activity, previous purchases, and/or demographic data, and they allow businesses to provide 24/7 customer support inexpensively. After all, chatbots don’t need breaks, vacations, or holidays, and they can also take over mundane tasks ("You asked where your package is. I found it!"), leaving the more interesting customer service requests for live agents, who are then more likely to be engaged themselves.