Now, more than ever, different types of chatbot technology plays an increasingly prevalent role in our lives, from how we receive customer support or decide to purchase a product to how we handle our routine tasks.
Now, more than ever, different types of chatbot technology plays an increasingly prevalent role in our lives, from how we receive customer support or decide to purchase a product to how we handle our routine tasks. Many of us have interacted with these chatbots or virtual assistants on our phones or through devices in our homes—such as Apple’s Siri, Amazon Alexa and Google Assistant. You may have interacted with these chatbots via SMS text messaging, social media or with messenger applications in the workplace.