Consumers use AI chatbots for many kinds of tasks, from engaging with mobile apps to using purpose-built devices such as intelligent thermostats and smart kitchen appliances.
Consumers use AI chatbots for many kinds of tasks, from engaging with mobile apps to using purpose-built devices such as intelligent thermostats and smart kitchen appliances. Business uses are equally varied: Marketers use AI-powered chatbots to personalize customer experiences and streamline e-commerce operations; IT and HR teams use them to enable employee self-service; contact centers rely on chatbots to streamline incoming communications and direct customers to resources.