Developers can work around these limitations by adding a contingency to their chatbot application that routes the user to another resource (such as a live agent) or prompts a customer for a different question or issue.
Developers can work around these limitations by adding a contingency to their chatbot application that routes the user to another resource (such as a live agent) or prompts a customer for a different question or issue. Some chatbots can move seamlessly through transitions between chatbot, live agent, and back again. As AI technology and implementation continue to evolve, chatbots and digital assistants will become more seamlessly integrated into our everyday experience.