Building upon the menu-based chatbot’s simple decision tree functionality, the rules-based chatbot employs conditional if/then logic to develop conversation automation flows.
Building upon the menu-based chatbot’s simple decision tree functionality, the rules-based chatbot employs conditional if/then logic to develop conversation automation flows. The rule-based bots essentially act as interactive FAQs where a conversation designer programs predefined combinations of question-and-answer options so the chatbot can understand the user’s input and respond accurately.