Then, once they have figured out what the user is looking for, the chatbot provides an answer that it believes is correct based on the available data.
Instead of relying on a pre-programmed response, AI chatbots first determine what the customer or user is saying. Then, once they have figured out what the user is looking for, the chatbot provides an answer that it believes is correct based on the available data. The machine learns the “right” response over time by analyzing correct and erroneous responses.