The rise of chatbots in recent years is rooted in the accelerating pace of digital transformation.
The rise of chatbots in recent years is rooted in the accelerating pace of digital transformation. Businesses are increasingly migrating from traditional modes of communication to digital channels to interact and transact with their customers. Businesses use artificial intelligence (AI) to unlock new efficiencies in various customer-facing functions, and chatbots are among the top applications of AI in an enterprise.