Businesses should consider using AI-driven chatbot applications whenever possible to get the most out of their tech stack.
Rules-based chatbot applications can provide an efficient and consistent customer experience, but may need more flexibility or intelligence than AI-powered chatbot applications. Chatbots that use AI are more powerful and can be used in various applications, including customer service, marketing, e-commerce, and more. Businesses should consider using AI-driven chatbot applications whenever possible to get the most out of their tech stack.