For example, when booking.com released their ‘Booking Assistant’ they opted to include a human backup as part of their customer service team to ensure that should any user get stuck or need additional help there would always be someone readily available.
When you create chatbots, it’s important to consider the points where a user may need or be better off with a human to discuss something with. For example, when booking.com released their ‘Booking Assistant’ they opted to include a human backup as part of their customer service team to ensure that should any user get stuck or need additional help there would always be someone readily available.