Although these chatbots are adequate for addressing frequently asked questions, which account for most support requests, they may fall short in more complicated scenarios.
Although these chatbots are adequate for addressing frequently asked questions, which account for most support requests, they may fall short in more complicated scenarios. If there are too many elements or too much expertise at play, the menu-based chatbot may not be able to help users arrive at the correct response. It is also important to note that menu-based chatbots are the slowest to deliver genuine value to the consumer, but they are simple and affordable to get started.