For more complex purchases with a multistep sales funnel, a chatbot can ask lead qualification questions and even connect the customer directly with a trained sales agent.
Generate leads and satisfy customers Chatbots can help with sales lead generation and improve conversion rates. For example, a customer browsing a website for a product or service might have questions about different features, attributes or plans. A chatbot can provide these answers in situ, helping to progress the customer toward purchase. For more complex purchases with a multistep sales funnel, a chatbot can ask lead qualification questions and even connect the customer directly with a trained sales agent.