However, it would seem that predictions for the future of chatbots are that they are going to become further integrated, more complex and more customisable; plus we already know that empathetic AI is on the way.
However, it would seem that predictions for the future of chatbots are that they are going to become further integrated, more complex and more customisable; plus we already know that empathetic AI is on the way. If successful, this could easily remedy some of the concerns that consumers have around personal or complicated issues. ChatInsight predicts that chatbots will become more human-like, blurring the boundaries between human and bot conversations, that voice bots will become mainstream and chatbots for payments will take a substantial leap. Watermelon.ai also highlights that generative AI will continue to improve, making chatbots more accurate and reliable, and they will be able to extract information from various sources, such as videos, sounds and images, making them fully multimodal.