Start with the ‘trigger’ event: what question/request/button click will trigger a particular sequence and chatbot greeting?
The most common user journeys need to be accounted for. Start with the ‘trigger’ event: what question/request/button click will trigger a particular sequence and chatbot greeting? Then, continue building the outlines of the dialogues. For example, from “Question about pricing”, you could go to “Book a demo” or “See feature list”.