They streamline customer support through automation and, according to Juniper Networks, can save consumers and businesses over 2.5 billion customer service hours by 2023.
Chatbots are a type of digital assistant designed to improve business efficiency by automating routine support tasks. They can save businesses as much as 30% on their customer support costs. They can also generate revenue by converting abandoned cart transactions into sales. They streamline customer support through automation and, according to Juniper Networks, can save consumers and businesses over 2.5 billion customer service hours by 2023.