More complex systems rely on AI, Ml, and NLP to understand a customer’s unique context to provide an effective resolution.
Chatbots are now an essential part of business operations, streamlining both internal and customer-facing interactions. Basic chatbots use a simple rules-based navigation system to solve customer queries. More complex systems rely on AI, Ml, and NLP to understand a customer’s unique context to provide an effective resolution. Organizations can integrate chatbots with their existing digital platforms and contact center solutions to provide high-quality support to a large number of customers.