Naturally, timely or even urgent customer issues sometimes arise off-hours, over the weekend or during a holiday.
Improve customer engagement and brand loyalty Before the advent of chatbots, any customer questions, concerns or complaints—big or small—required a human response. Naturally, timely or even urgent customer issues sometimes arise off-hours, over the weekend or during a holiday. But staffing customer service departments to meet unpredictable demand, day or night, is a costly and difficult endeavor.