The more the program operates, the more the chatbot "learns" from the database — and the more sophisticated it becomes.
An intelligent, machine learning chatbot recognizes repetitive patterns during conversations with humans, combined with pre-determined chat scripts and a database of answers used for responses. The more the program operates, the more the chatbot "learns" from the database — and the more sophisticated it becomes. For example, a machine learning chatbot can help customers find products and services on a website, answer queries in real-time, or send updates and targeted notifications.