AI considerations: AI is very good at automating mundane and repetitive processes.
AI considerations: AI is very good at automating mundane and repetitive processes. When AI is incorporated into a chatbot for these types of tasks, the chatbot usually functions well. However, if a demand is made on a chatbot that extends beyond its capabilities or makes its task more complicated, the chatbot might struggle—and that has negative consequences for businesses and customers. There are questions and issues that chatbots simply may not be able to answer or resolve—for example, complex service issues that have a large number of variables.