On the business side, chatbots are most commonly used in customer contact centers to manage incoming communications and direct customers to the appropriate resource.
On the business side, chatbots are most commonly used in customer contact centers to manage incoming communications and direct customers to the appropriate resource. They’re also frequently used for internal purposes, such as onboarding new employees and helping all employees with routine activities including vacation scheduling, training, ordering computers and business supplies, and other self-service activities that don’t require human intervention.