Based on the statistics we have explored and the general opinions surrounding chatbots, it’s clear that the effect of the global pandemic was a successful catalyst for the integration of chatbots across a plethora of different industries.
Based on the statistics we have explored and the general opinions surrounding chatbots, it’s clear that the effect of the global pandemic was a successful catalyst for the integration of chatbots across a plethora of different industries. We know that in general, customers are happy to use AI in order to receive quick support for straight-forward queries, but are not yet fully confident to discuss complex or emotional issues with chatbots.