However, because of artificial intelligence (AI), chatbots today are more intuitive and able to mimic human conversations.
While browsing through a website or contacting a company via Facebook messenger, you probably encountered a friendly-sounding chatbot. In the past, these chatbots tended to be stiff and could only offer simple options to complex customer service questions. However, because of artificial intelligence (AI), chatbots today are more intuitive and able to mimic human conversations.