In the context of chatbot technology, sentiment analysis can determine what a user "really means" when they type in a certain phrase or perhaps make a common spelling or grammatical mistake.
Predictive analytics combines big data, modeling, artificial intelligence, and machine learning in order to make more precise predictions about future events. Sentiment analysis explores the context of a situation to make a subjective determination. In the context of chatbot technology, sentiment analysis can determine what a user "really means" when they type in a certain phrase or perhaps make a common spelling or grammatical mistake.