With a lack of proper input data, there is the ongoing risk of “ hallucinations,” delivering inaccurate or irrelevant answers that require the customer to escalate the conversation to another channel.
Newer, generative AI chatbots can bring security risks, with the threat of data leakage, sub-standard confidentiality and liability concerns, intellectual property complexities, incomplete licensing of source data, and uncertain privacy and compliance with international laws. With a lack of proper input data, there is the ongoing risk of “ hallucinations,” delivering inaccurate or irrelevant answers that require the customer to escalate the conversation to another channel.