Fast forward a few more years and AI is smarter than ever.
Fast forward a few more years and AI is smarter than ever. Programmes such as ChatGPT, Bard and AlphaCode (among a plethora of others) assist businesses in a whole host of content production, so it is no surprise that this has also translated to chatbots. Additional technological advancements such as Natural Language Processing (NLP) has birthed a generation of ‘smart’ chatbots, that are designed to simulate human interactions with customers. Although this breed of chatbot still requires a great deal of programming to be successful, they seem to have found their niche within greater customer service strategies and operations.