By the early 2000s, instant messengers were beginning to adopt the chatbot SmarterChild, and there were more means for customers to communicate with businesses.
By the early 2000s, instant messengers were beginning to adopt the chatbot SmarterChild, and there were more means for customers to communicate with businesses. More emotionally intelligent chatbots hit the market during this time also, whereby they were able to converse with users in a more empathetic or humorous way.