Enhancements in technology and the growing sophistication of AI, ML, and NLP evolved this model into pop-up, live, onscreen chats.
The original chatbot was the phone tree, which led phone-in customers on an often cumbersome and frustrating path of selecting one option after another to wind their way through an automated customer service model. Enhancements in technology and the growing sophistication of AI, ML, and NLP evolved this model into pop-up, live, onscreen chats. And the evolutionary journey has continued.