Button-based, rules-based, AI-powered, voice and generative chatbots, each more advanced than the last, are all used throughout today’s digital landscape, designed to enhance one of the most influential factors in our existence, customer satisfaction.
Our digital world is constantly evolving, you need only look back on the last few years to be able to witness how new technologies have been adopted into businesses and our daily lives. And, one of these technologies which is relevant to all of us, is the rise of chatbots. Button-based, rules-based, AI-powered, voice and generative chatbots, each more advanced than the last, are all used throughout today’s digital landscape, designed to enhance one of the most influential factors in our existence, customer satisfaction.