With the help of NLP and through integrating with computer and telephony technologies, voice chatbots can now understand spoken questions, analyze users’ business needs and provide relevant responses in a conversational tone.
AI-powered voice chatbots can offer the same advanced functionalities as AI chatbots, but they are deployed on voice channels and use text to speech and speech to text technology. With the help of NLP and through integrating with computer and telephony technologies, voice chatbots can now understand spoken questions, analyze users’ business needs and provide relevant responses in a conversational tone. These elements can increase customer engagement and human agent satisfaction, improve call resolution rates and reduce wait times.