When a business relies exclusively on human effort, for instance, it can only service a certain number of people at a time – which limits capacity and puts a ceiling on growth.
Companies can scale, personalize experiences, and be proactively available using a chatbot, a key differentiator in the digital era. When a business relies exclusively on human effort, for instance, it can only service a certain number of people at a time – which limits capacity and puts a ceiling on growth. Companies with manual-effort-intensive processes are compelled to rely on highly rigid models to be cost-effective, which means that their proactive and customized outreach possibilities are limited.