If it does not function as expected, a customer service representative can intervene at any moment or in the subject matter area where the chatbot cannot complete the task.
An AI component in a chatbot replicates conversations based on how it is programmed and the needs of the conversation. On the other hand, a hybrid chatbot will initiate an automated chat conversation and attempt to resolve the user’s query as quickly and simply as possible. If it does not function as expected, a customer service representative can intervene at any moment or in the subject matter area where the chatbot cannot complete the task.