It can also recall prior interactions and use that information to maintain relevance while interacting with repeat customers.
Contextual chatbots can grasp the context of a chat and determine the correct meaning of the user inquiry. It can also recall prior interactions and use that information to maintain relevance while interacting with repeat customers. Contextual bots can guarantee that repeat users have a consistent experience. Furthermore, it may retain information on user intent gathered across numerous platforms and channels, ensuring that the conversation’s context matches the needs of the consumer at every touchpoint.