These chatbots struggle to answer questions that haven’t been predicted by the conversation designer, as their output is dependent on the pre-written content programmed by the chatbot’s developers.
Operating on basic keyword detection, these kinds of chatbots are relatively easy to train and work well when asked pre-defined questions. However, like the rigid, menu-based chatbots, these chatbots fall short when faced with complex queries. These chatbots struggle to answer questions that haven’t been predicted by the conversation designer, as their output is dependent on the pre-written content programmed by the chatbot’s developers.