Gartner’s prediction is that by 2027, “chatbots will become the primary customer service channel for roughly a quarter of organisations”, so watch this space.
AI assistants are set to emerge and make even more human-based tasks easier, and custom AI models will become more popular to help businesses tailor intelligence to their specific needs. Gartner’s prediction is that by 2027, “chatbots will become the primary customer service channel for roughly a quarter of organisations”, so watch this space.