Reliability and frequency in corridors of great demand, connectivity, stop facilities, and cleanliness are service characteristics within the agency’s power to improve, and we found that they are important factors of rider satisfaction.
Reliability and frequency in corridors of great demand, connectivity, stop facilities, and cleanliness are service characteristics within the agency’s power to improve, and we found that they are important factors of rider satisfaction. And higher satisfaction with transit (one point on a five-point scale) is associated with higher transit use: almost one extra day a month, even controlling for age, home and work location, changes in income, and other demographic and household factors.