Be sure to ask providers how they manage outages, how much uptime to expect from their service and how data is protected in the event of unexpected or expected downtime.
If the provider has downtime itself, it can also cause outages and disruptions to services, leading to clients losing revenue or disruption of operations. Be sure to ask providers how they manage outages, how much uptime to expect from their service and how data is protected in the event of unexpected or expected downtime.