We recommend being present the first few times a student is using any given platform, just in case issues arise.
And if you're taking live classes, with Zoom for example, download that software ahead of time, and make sure you (and/or your student) are comfortable with how to use it. Getting past some initial technology barriers will help ensure the best experience to support a student's learning! We recommend being present the first few times a student is using any given platform, just in case issues arise.