Some healthcare organisations have also experimented with chatbots for patient interaction, mental health and wellness, and telehealth.
Some healthcare organisations have also experimented with chatbots for patient interaction, mental health and wellness, and telehealth. These NLP-based applications may be useful for simple transactions like refilling prescriptions or making appointments. However, in a survey of 500 US users of the top five chatbots used in healthcare, patients expressed concern about revealing confidential information, discussing complex health conditions and poor usability. 25