Or for senior management to recognize that each operational change affects a hundred people’s daily routines.
Challenge your team’s comfort zone by inverting traditional roles or perspectives in the story. Sometimes, it’s helpful for line employees to see themselves as the board of directors, making decisions that directly affect the company’s future. Or for senior management to recognize that each operational change affects a hundred people’s daily routines. This inversion aids in breaking down hierarchy and builds empathy, both critical for successful change.