This means AI will gauge a customer’s tone of voice and respond to queries and complaints more effectively.
As the lines separating people from technology will continue to blur, there are AI trends that benefit individual consumers, employees, and society as a whole as well. For example, Forbes expects AI to impact customer service and support as software becomes more effective at sentiment analysis. This means AI will gauge a customer’s tone of voice and respond to queries and complaints more effectively. Employees will be able to delegate more customer service queries to AI, allowing more time for cases that require added empathy, human communication, or strategic planning and addressing the root cause of customer dissatisfaction.