AI technology and machine intelligence are also widely used when it comes to service management.
AI technology and machine intelligence are also widely used when it comes to service management. When leveraging AI for service management, companies can use their resources more effectively, providing faster deliveries at a cheaper price. Thanks to its machine learning capabilities, AI will offer IT companies a type of self-resolving service desk which will allow them to analyze all of their input data and provide users with proper suggestions and possible solutions. By applying AI, they will be able to track user behavior, make suggestions, and provide self-help options to make the service management process more effective, overall. In other words, AI will provide users with a better experience through self-service.