So despite being a modern technical masterpiece, Diez realized that the protagonist in his product story (the patients, especially the younger ones) despised what he had created.
Diez decided to visit a hospital to find out how patients were responding to this new design, and this is where the emotional aspect of his own story came into play: Diez witnessed a little boy being taken into the MRI room in tears because he was terrified of the machine. So despite being a modern technical masterpiece, Diez realized that the protagonist in his product story (the patients, especially the younger ones) despised what he had created.