Address for correspondence: Prof Thomas Davenport, president's distinguished professor of information technology and management, Babson College, 231 Forest Street, Wellesley, MA 02457, USA.
Address for correspondence: Prof Thomas Davenport, president's distinguished professor of information technology and management, Babson College, 231 Forest Street, Wellesley, MA 02457, USA. Email: ude.nosbab@tropnevadt