While chatbots have proven to be a valuable tool in customer service, businesses still need to be cautious about over-reliance, as the lack of human touch can lead to customer dissatisfaction.
While chatbots have proven to be a valuable tool in customer service, businesses still need to be cautious about over-reliance, as the lack of human touch can lead to customer dissatisfaction. However, with their ability to handle large volumes of inquiries, chatbots will continue to be a popular choice for businesses looking to improve customer engagement while reducing costs.