Besides learning how to use AI responsibly, middle managers will need skills to oversee and assess teams in which AI agents do much of the work.
But managers face even bigger challenges. Besides learning how to use AI responsibly, middle managers will need skills to oversee and assess teams in which AI agents do much of the work. Functional leads will have to understand how AI can not just augment processes but replace them. The C-suite will have to take the lead on AI-native operations and business models. Few leaders today have both organizational and AI knowledge — and closing this gap will be critical.