20. 如图六所示，在调查的驻地协调员中，大约一半或更少的人对在人道主义和危机应对方面得到的支助感到满意，这低于他们对更为常规的日常支助的满意度。在访谈中，一些区域办事处工作人员提到，区域办事处在危机情况下的作用不够明确，能力不足。尽管如此，大多数驻地协调员实际上对区域小组在危机期间协助获得联合国系统在区域和全球的专门知识感到满意。据发展协调办公室工作人员说，他们利用自己的网络和与总部和区域实体的联系，在需要时提供支助，而且他们很清楚到哪里去寻求这种支助。
20. Approximately one half or fewer of the surveyed resident coordinators were satisfied with the support received for humanitarian and crisis response, as shown in figure VI, which is lower than their satisfaction with the more routine day-to-day support. In their interviews, some of the regional office staff mentioned a lack of clarity and capacity regarding the role of the regional offices in crisis situations. Still, a majority of the resident coordinators were in fact satisfied with regional teams’ facilitation of access to regional and global United Nations system expertise during crises. According to Development Coordination Office staff, they leveraged their networks and connections with Headquarters and regional entities to provide support where needed, and they were well placed to know where to go for that support.