36. 国家和总部两级的支助请求基本上没有上限。区域办事处的工作高度受需求驱动，加上驻地协调员和驻地协调员办公室提出的支助请求没有上限且范围很广，因此，特别难以规划办事处的工作量。一些受访的区域工作人员表示，在这种需求驱动的环境中工作，很难确定工作的优先次序。区域办事处 2022 年工作计划显示，大多数活动是“持续性的”，并以开放式的语言描述，而不是有具体交付时限的具体干预措施。例如，工作计划中一些描述较为宽泛的活动包括“创造同行交流的机会”和“向驻地协调员办公室提供咨询和指导”。
36. The requests for support at both the country and Headquarters levels have been largely uncapped. The highly demand-driven nature of the regional office work, combined with the open-ended and wide-ranging scope of the support requests from resident coordinators and resident coordinator offices, has made it particularly difficult to plan office workloads. According to some of the regional staff interviewed, working in such a demand-driven environment made it difficult to prioritize their work. The regional office workplans for 2022 showed that most activities were “ongoing” in nature and described with open-ended language, rather than specific interventions with specific time frames for delivery. For example, some of the more broadly described activities in the workplan included “facilitate opportunities for peer exchange” and “provide advice and guidance to resident coordinator offices”. Regional offices have had to add capacity to meet demand from resident coordinators and Headquarters with the use of temporary staff, secondments and United Nations volunteers