29E.62 2018 年和 2019 年，本次级方案面临的情况是由于技术趋势快速发展，客户对信通技术服务和业务解决方案的需求增加。为此，2019 年本次级方案为满足这些要求修订了战略，为更好地满足需求重组了流程。本次级方案调整了资源优先顺序，建立了专业客户管理流程，确保在合理时间范围内有效管理、沟通和回应客户的要求和期望，目的是建立信任，成为日内瓦和欧洲客户实体的首选信通技术伙伴。日内瓦的信通技术格局分散，客户可以从各类内部和外部信通技术服务提供商中进行选择。随着新客户管理办法的实施，更多总部设在日内瓦的组织正在将信通技术需求托付给本次级方案管理。
29E.62 In 2018 and 2019, the subprogramme faced an increase in demand for ICT services and business solutions from clients, based on fast-moving technological trends. In response, in 2019, the subprogramme revised its strategy to address these requirements and reorganized its processes to better meet demand. Resources were reprioritized to build a professional client management process that ensured that client requests and expectations were managed, communicated and responded to efficiently and within a reasonable time frame, in order to build trust and become an ICT partner of choice for client entities in Geneva and Europe. The ICT landscape in Geneva is decentralized, with a variety of internal and external ICT service providers from which clients can choose. With the new client management approach, more Geneva-based organizations are trusting the subprogramme to manage their ICT needs.