29E.59 为了促进通过技术手段，包括通过建立协调一致的企业信息通信技术系统和企业架构，获取信通技术方面的技术创新，建立安全、一致、有复原力的技术应用程序托管服务和基础设施环境，推动高效、有效地实施客户实体的实务方案，本次级方案将把客户实体的方案目标和业务需求置于有关信通技术服务提供和新技术实施的决策的中心。预期成果是：提供适当的信息技术工具，建立更为一体化的规划和优先排序流程，促进发展信通技术能力，促进资源利用，从而提高客户的决策能力，促进客户行使行政和管理职能。这一领域过去的成果包括：2019 年加强了与客户实体的伙伴关系，为此定期举办会议，以审查目标、分享新技术信息、听取反馈意见、根据业务目标而不是技术变革调整解决方案的优先次序。2019 年实施了两个源于客户业务目标的新解决方案，即机器人流程自动化和工作流自动化方案，提高了流程效率。此外，由于采用了新的客户管理办法，更多总部设在日内瓦的组织将其信通技术需求托付给本次级方案管理。
29E.59 To contribute to advancing the efficient and effective implementation of client entities’ substantive programmes through technologies, including a coherent enterprise information communications technology system and enterprise architecture, access to ICT-related technological innovations and Part VIII Common support services a secure, coherent and resilient technology application hosting and infrastructure landscape, the subprogramme will place client entity programme objectives and business needs at the centre of decisions involving ICT service offerings and the implementation of new technologies. This is expected to result in clients who are empowered during the decision-making process and whose administrative and management tasks are facilitated through access to appropriate information technology tools, as well as a more integrated planning and prioritization process for the development of ICT capabilities and the utilization of resources. Past results in this area include enhanced partnerships with client entities in 2019 through recurring meetings to review objectives, share information on new technologies, receive feedback and reprioritize solutions in line with business objectives rather than technological changes. Two new solutions derived from clients’ business objectives were implemented in 2019, namely robotic process au tomation and workflow automation, which resulted in process efficiencies. In addition, as a result of the new client management approach, more Geneva-based organizations are trusting the subprogramme to manage their ICT needs.