42. 尽管工作人员在不同时区的分散地点工作，但联索支助办提供的服务交付质量仍然值得赞扬。高级管理人员通过网上员工大会、广播和调查与人员保持沟通。管理人员与工作人员保持联系，分配和监测交付成果和产出。通过在线团队实行和推广灵活工作场所，工作人员通过讲习班、培训课和一对一教程了解新技术。在恢复面对面培训之前，特别是操作技能学习方面，联索支助办迫切需要暂时全面转向远程工作人员的在线和虚拟培训。冠状病毒病还迫使非索特派团和联索援助团在宣传材料和社区外联广播中采用虚拟方案活动，以教育公众了解这一大流行病。
42. Notwithstanding the fact that staff were working from dispersed locations in different time zones, the quality of service delivery provided by UNSOS remained commendable. Senior management maintained communication with personnel through Internet-based town halls, broadcasts and surveys. Managers remained in contact with staff to assign and monitor deliverables and outputs. Workplace mobility was implemented and promoted through online teams, and staff were oriented to the new technology through workshops, training sessions and one-on-one tutorials. UNSOS faced an urgent need to temporarily shift entirely to online and virtual training for personnel who were working remotely, pending the resumption of face-to-face training, particularly for hands-on skills-based learning. COVID-19 also forced the use of non-physical programme activities by AMISOM and UNSOM in publicity materials and in community-outreach broadcasts to educate the public on the pandemic.