29E.66 本次级方案遇到的挑战是，没有充分预料到客户对创新项目的需求，这些需求源于客户越来越依赖信通技术工具来帮助交付实务方案和提供更高效的服务；缺少对请求进行分类和评估的程序以作出适当回应。
29E.66 The challenge for the subprogramme was that it did not fully anticipate the demand for innovation projects from its clients, which is driven by clients increasingly relying on ICT tools to help deliver their substantive programmes and deliver more efficient services, and that it did not have a process in place to classify and evaluate the requests in order to respond adequately.