1.1.7 所有信息和通信技术事件在既定的高、中、低紧要程度目标内获得解决的百分比 (2017/18 年度： 71% ；2018/19 年度：86%；2019/20 年度：
1.1.7 Percentage of all information and communications technology incidents resolved within the established targets for high, medium and low criticality (2017/18: 71 per cent; 2018/19: 86 per cent; 2019/20: ≥ 85 per cent)