29E.65 本次级方案面临的情况是，客户关于创新项目和业务流程数字化的请求增加。本次级方案收到了下列试点使用请求：使用机器人流程自动化，以实现“团结”系统流程全自动化(如创建赠款)；使用自然语言处理来预测和分析冲突；使用人工智能处理收到的发票；使用商务智能分析薪金差异(详见次级方案 1)。
29E.65 The subprogramme has been faced with increased requests for innovation projects from clients and for the digitization of business processes. The subprogramme received requests to pilot the use of robotic process automation to fully automate Umoja processes (e.g., the creation of grants); natural language processing for the prediction and analysis of conflict; artificial intelligence to process incoming invoices; and business intelligence to analyse payroll differences, as explained in subprogramme 1.