2019 年方案执行情况：通过网上订票工具改善客户服务29E.49 本次级方案向联合国日内瓦办事处及其客户实体提供旅行服务，包括通过外部旅行服务提供商管理旅行订票服务。为努力缩短预订和实际订票之间的时间，本次级方案于 2019 年通过一个外部旅行管理机构实施了网上订票工具。该系统包括充分利用网上订票工具所需的旅行卡(支付卡)。订票可以 24/7 在线进行，并且可以立即出票。网上订票工具的实施工作现正分阶段完成。服务更加定制化，客户现在直接与日内瓦办事处的旅行服务人员互动，与通过旅行管理机构相比，所建立联系更加直接。该系统还具有为每个旅行申请开具一张发票这一客户要求的功能。开具详细的发票有助于对账并提高发票处理效率。
Programme performance in 2019: improving client service through an online booking tool 29E.49 The subprogramme provides travel services to the United Nations Office at Geneva and its client entities, which include the management of travel bookings through an external travel services provider. In an effort to shorten the time between reservations and actual bookings, in 2019 the subprogramme implemented an online booking tool with an external travel management agency. The system includes a travel card (payment card) which is needed to make full use of the online booki ng tool. Bookings can be made online 24/7 and tickets can be issued immediately. Implementation of the online booking tool is being completed in phases. Service is more tailored to clients, who now interact directly with Office travel personnel, providing a more direct contact than going through the travel management agency. The system also offers the possibility of issuing one invoice per travel request, a feature requested by clients. This detailed invoicing facilitates reconciliation and results in invoice processing efficiencies.