29E.81 2019 年的各项调查和评估查明，本次级方案面临的挑战是需要将更多的工作人员、外交官和实习生聚集到更为适当的协作空间中。为了扩大影响，需要制定和实施新的、面向客户的学习和知识共享办法，涵盖对联合国工作和职业管理至关重要的问题；需要发挥并加强知识与学习的协同作用；需要将图书馆作为获取知识、达成理解的场所加以推广。
29E.81 The challenge for the subprogramme, as identified through surveys and assessments in 2019, was to bring more staff, diplomats and interns together in more adequate collaborative spaces. To increase impact, new and client-responsive ways to learning and sharing knowledge on issues of prime importance for the work of the United Nations and for career management needed to be developed and implemented, synergies between knowledge and learning needed to be brought out and strengthened and the Library needed to be promoted as a place of knowledge and understanding.