29E.33 本次级方案在 2019 年启动了新的质量保证机制，引入了实时客户满意度调查，使工作人员能够立即提交对所提供的人力资源服务的反馈。此前只是每年进行一次高级别的客户满意度调查。本次级方案能够使用这一客户反馈工具，持续实时监测客户满意度和服务质量，对所提问题类型的趋势进行分析，确定共有关切和常见问题，并创建一个更具响应性和灵活性的支持结构，以应对季节性请求和高峰期需求。
29E.33 The subprogramme launched a new quality assurance mechanism in 2019, introducing a real-time customer satisfaction survey which allowed staff to submit immediate feedback on the human resources services provided. Previously, only an annual, high-level client satisfaction survey was conducted. The subprogramme was able to use this client feedback tool to continually monitor Section 29E Administration, Geneva customer satisfaction and service quality on a real-time basis and analyse trends among the types of issues being raised, identify cross-cutting concerns and frequently asked questions and create a more responsive and agile support structure to handle seasonal requests and peak periods.