29E.7 日内瓦办事处将继续侧重于加强客户服务，并与客户部门发展战略伙伴关系和开展外联活动，同时继续在行政领域向秘书处设在日内瓦和包括德国波恩在内其他地点的部厅提供高效和有效的共同服务。这对于消除 2021 年预期的潜在战略遗产计划业务连续性挑战的影响将变得越来越重要。为协助提供最佳客户支持，日内瓦办事处将继续加强客户支助中心的作用，并扩大服务范围。自 2018 年 10 月开放以来，该中心接待了 30 000 多次访问，回复了 20 000 多次电话咨询，并回应了 6 000 多次远程服务请求。中心已开始推出新的服务，并通过积极征求客户反馈来改进运营方式。中心将确保客户继续获得一系列可靠的高质量服务，这些服务可在一个单一地点方便地获得，包括在 2021 年的预期过渡期内。
29E.7 The Office will continue to focus on enhancing client services and developing strategic partnerships and outreach activities with client offices while continuing to provide efficient and effective common services in the areas of administration and support to Secretariat departments and offices at Geneva and other locations, including Bonn, Germany. This will become increasingly important to counter the impact of potential strategic heritage plan business continuity challenges anticipated in 2 021. To help provide the best client support possible, the Office will continue to enhance the role of its Client Support Centre and expand the range of services offered. Since opening its doors in October 2018, the Centre has welcomed more than 30,000 visits, fielded more than 20,000 telephone enquiries and responded to more than 6,000 remote service requests. It has begun introducing new services and refined the way it operates by actively seeking client feedback. The Centre will ensure that clients continue to receive a range of reliable, high-quality services that are easily accessible in a single location, including during the periods of transition anticipated in 2021.