bpo contribution to the business community and the nation
Business process outsourcing in the Philippines For the year 2016, The BPO industry of the Philippines is projected to experience an overall positive growth rate. Activity in the industry appears to be robust enough such that the industryâ€™s projected total income range would reach $20 to $27 billion by 2016 and $40 to $55 billion by 2020. The Industry, currently holding about 1 million directly employed employees, is also projected to increase employment by providing a total of about 1.3 to 1.5 million new jobs, which would consist of employees directly and indirectly employed.[8][9][10]