If employees believe they have the authority to tackle goals and objectives beyond their formal job descriptions and assigned units, then when customers have legitimate complaints, empowered front-line employees can make it right immediately rather than having to wait for management to get involved.
Employees who feel empowered by having authority beyond their formal job descriptions can resolve complaints quickly without involving management.
Allowing front-line employees to resolve complaints without involving management only creates more problems and ultimately takes longer to solve problems.
It's not really good.
Why do you want to sell the manor?
A person is repelling down the mountain.
I have your craving for crime!
The government's emission cap guarantees that businesses can meet their air quality milestones.
A boy holding a soccer ball.