Now, here's another thing that happens, which is what I call sometimes "Terminal 5 syndrome," which is that big, expensive things get big, highly-intelligent attention, and they're great, and Terminal 5 is absolutely magnificent, until you get down to the small detail, the usability, which is the signage, which is catastrophic.
Her er et andet eksempel, som jeg somme tider refererer til som "Terminal 5-syndromet", det er, at store dyre ting, får stor intelligent opmærksomhed. Terminal 5 er helt igennem fantastisk. indtil man dykker ned i detaljen, brugervenligheden, hvilket er skiltningen som er katastrofalt.