A passenger's video recorded at 22:20 showed panicked passengers in life jackets being told by a crew member that "everything is under control" and that they should return to their cabins.
Snimak mobilnim telefonom jednog putnika od 22:20 časova prikazuje uspaničene putnike u prslucima za spašavanje kojima član posade govori da je „sve pod kontrolom“ i da treba da se vrate u svoje kabine.