General Accounting Office, Human Practices That Empowered and Involved Employees, GAO-01-1070 (Washington, D.C.: 14. september 2001); Human The Role of Ombudsmen in Dispute Resolution, GAO-01-466 (Washington, D.C.: Apr.
Human Practices That Empowered and Involved Employees refererer til å skape et positivt arbeidsmiljø.