question: Troubleshooting steps for streaming Prime Video
answer: 
  This guide is for users who are having issues streaming Amazon Prime Video while connected to the VPN.
  
  To comply with the Amazon Prime Video Terms of Use and ExpressVPN Terms of Service, you should connect to a server location that matches the country where you are currently located.
  
  Jump to…
  
  1. Change to a different VPN server location
  2. Sign out of the Prime Video app, then sign in again
  3. Watch Prime Video using your browser
  4. Contact ExpressVPN Support
  