question: Why did I receive a ‘Your order is not complete’ email?
answer: 
  This page is for people who received a ‘Your order is not complete’ email and explains why you received this email from ExpressVPN.
  
  If you started signing up for an ExpressVPN account with your email address but did not complete the payment process, you will receive this email.
  
  If you did not begin signing up for an account yet still received this email, someone else has tried to use your address to sign up. Notify our Support Team so they can help ensure you are not contacted again.
  
  Back to top
  
  Was this article helpful?
  Yes No