question: Unable to unlock ExpressVPN Keys
answer: 
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  If you are unable to unlock ExpressVPN Keys because you cannot remember your primary password, follow these steps to reset your primary password. Resetting your primary password requires your recovery code.
  
  ExpressVPN Keys Chrome extension:
  Install and set up the ExpressVPN Keys Chrome extension.
  Click the ExpressVPN Keys Chrome extension.
  On the unlock screen, click Forgot Primary Password?
  Click Use Recovery Code.
  Follow the instructions.