Traders must clearly give at least an estimate of the maximum costs of returning bulky goods bought by internet or mail order, such as a sofa, before the purchase, so consumers can make an informed choice before deciding from whom to buy.
Interneti või posti teel müüdavate suuremõõtmeliste toodete (nt diivanite) puhul peavad ettevõtjad selgelt esitama vähemalt hinnangulised maksimaalsed tagastamiskulud enne tellimuse esitamist, et tarbija saaks teadlikult otsustada, kellelt ta soovib kaupa osta.