Alternative dispute resolution does not cover handling customer complaints directly by the trader (e.g. by their internal customer complaint department) or direct amicable settlements between the consumer and the trader.
Vaidluste kohtuvälise lahendamise korral ei lahenda kaupleja tarbija kaebusi vahetult ise (nt enda tarbijakaebuste osakonna kaudu), samuti ei hõlma see tarbija ja kaupleja omavahelist vaidluste rahumeelset lahendamist.