The staff participating in design, testing, production and inspection of products, also these communicating with suppliers and customers, and possessing input to the quality of products and services, shall have the highest competency to ensure the best implementation of their skills.
Personal, kes võtab osa toodete kavandamisest, testimisest, valmistamisest ja kontrollist, samuti kes suhtlevad hankijate ja klientidega ning omavad sisendit toote ja teenuse kvaliteedile, omaksid parimat pädevust oma tegevuse parimaks rakendamiseks.