The opening of the market has not raised quality standards and services as it was expected, including better enforcement of passenger rights, user-friendly means of settling disputes and means of redress to be used by all companies.
Vastupidiselt ootustele ei ole turu avamine parandanud teenuste kvaliteeti ega taganud reisijate õiguste kindlamat kaitset, tarbijasõbralikke vaidluste lahendamise viise ja kõigile ettevõtetele kohustuslikke heastamisvahendeid.