Assistance is provided on condition that the railway company, the station manager, the ticket vendor or the tour operator with which the ticket was purchased is notified of the person’s need for such assistance at least 48 hours before the assistance is needed.
Abi antakse tingimusel, et raudtee-ettevõtjat, jaamaülemat, piletimüüjat või reisikorraldajat, kellelt pilet on ostetud, teavitatakse sellest, et reisija vajab rongis abi, vähemalt 48 tundi enne abi osutamist.