If you have problems claiming your passenger rights you need to complain – firstly to the air carrier and if you are still dissatisfied with its answer, then to the competent national body.
Kui teil on probleeme oma reisijaõiguste kasutamisel, tuleks esitada kaebus – esmalt lennuettevõtjale ning kui tema vastus teid ei rahulda, siis pädevale siseriiklikule organile.