Overall, the telephone was chosen as the preferred method for contacting EUROPE DIRECT, because of its interactivity and the possibility to establish human contact, as well as the fact that it provides immediate responses to urgent questions.
Üldse eelistati EUROPE DIRECT-iga ühenduse võtmisel telefoni selle interaktiivsuse ja inimkontakti loomise võimaluse tõttu, samuti sellepärast, et telefoni teel saab pakilistele küsimustele kiired vastused.