Seven out of ten consumers do not know what to do when they receive products that they did not order and less than a third of retailers were aware of the law on how long consumers have to return defective products to be repaired.
Seitse kümnest tarbijad ei tea, mida teha, kui nad saavad toote, mida nad ei ole tellinud, ning vähem kui kolmandik jaemüüjaid oli teadlik sellest, kui kaua on tarbijatel aega parandamist vajava defektiga toote tagastamiseks.