Since rights are meaningless unless passengers are aware of them, railway companies are obliged to inform passengers of their rights and obligations and to establish complaint boards.
Kuna aga õigused on mõttetud, kui reisijad nendest teadlikud ei ole, peavad raudtee-ettevõtjad reisijaid nende õigustest ja kohustustest teavitama ning asutama kaebustega tegeleva üksuse.