The websites were checked to determine whether information on the key characteristics of the services was easily accessible; whether the price was indicated at an early stage and inclusive of optional supplements; whether the websites provided email addresses to which questions and complaints could be submitted; and to see whether the websites contained terms and conditions available before the purchase and written in plain and easy to understand language.
Veebisaitide kontrollimisel püüti kindlaks teha, kas info teenuste põhiomaduste kohta on hõlpsasti kättesaadav, kas hind esitatakse varakult ja kas see sisaldab võimalikke hinnalisandusi, kas veebisaitidel on e-posti aadressid, kuhu on võimalik küsimusi ja kaebusi esitada, ning kas enne ostu sooritamist esitatakse veebisaidil ostutingimused selges ja arusaadavas keeles.