Satisfaction with complaint handling has increased by an impressive 11 percentage points since 2011 – showing the first effects of the implementation of the Passenger Rights Regulation.
Alates 2011. aastast on rahulolu kaebuste käsitlemisega muljetavaldavalt paranenud (11 protsendipunkti), mis on reisijate õigusi käsitleva määruse rakendamise esmane mõju.