The European Commission finds, however, that there are many obstacles preventing consumers and businesses from investing fully in online services: ignorance or uncertainty about the applicable rules, offers that lack transparency and are hard to compare, and payments and modes of delivery that are often expensive and unsuitable.
Euroopa Komisjon leiab, et praegu takistavad mitmed probleemid tarbijate ja ettevõtjate investeeringuid internetiteenustesse: kehtestatud eeskirju sageli eiratakse või on need ebaselged, pakkumised ei ole piisavalt läbipaistvad ja neid on keeruline võrrelda, makse- ja tarneviisid on sageli kallid ja ebasobivad.