According to her, in the framework of the project, all points of contact in the customer’s journey were reviewed and various improvement activities implemented for increasing customer satisfaction and the number of repeat visits.
Tema sõnul vaadati programmi raames üle kõik kliendi teekonna kokkupuutepunktid ja viidi ellu mitmeid parendustegevusi kliendirahulolu ja korduvkülastuste arvu suurendamiseks.