Online purchases continue to be the main source of complaints for cross-border consumers: in 2009 they represented more than half (55.9%) of all complaints received.
Piiriüleste tarbijate jaoks on Internetis ostmine jätkuvalt peamine kaebuste allikas: 2009. aastal moodustasid need üle poole (55,9%) kõigist kaebustest.