The Eurobarometer identified on the one hand good points for rail passengers who generally feel safe when travelling by rail or find it easy to purchase their tickets, and on the other hand shortcomings such as lack of information regarding passenger rights or delays.
Selgus, et rongireisijad tunnevad end raudteel reisides üldjuhul turvaliselt ja leiavad, et piletite ostmine on lihtne, kuid on samas rahulolematud, kuna reisijate õiguste või rongide hilinemiste kohta ei jagata neile piisavalt teavet.