Many said they did not complain because the sums involved were too small (26%), they thought the procedure would be too expensive compared to the sum involved (13%) or that it would take too long (12%).
Paljud ei esitanud kaebust sellepärast, et tegemist oli liiga väikeste rahasummadega (26%), nad arvasid, et menetlus on ostusummaga võrreldes liiga kallis (13%) või võtab liiga palju aega (12%).