The objective of the course is to familiarise students with the principles of service industry, the difference between the service and offering services, standards and their necessity in service industry.
Anda vajalikud teadmised teenindusfilosoofiast, teenuse ja teeninduse erinevustest. Ülevaade teenindusstandarditest ja nende vajalikkusest. Anda ülevaade klienditüüpidest ja nende teenindamise alustest.