It is important for consumers that, once they place an order, the delivery of the products bought online from another EU country is reliable and that, when things go wrong, consumers have easy access to effective redress across Europe.
Tarbijate jaoks on oluline, et kui nad on tellimuse esitanud, on teisest ELi riigist interneti kaudu ostetud toodete kohaletoimetamine usaldusväärne ja et probleemide korral on tarbijatel kogu Euroopas lihtne juurdepääs tõhusatele hüvitamismehhanismidele.