Parliament backs the Commission's proposal to ensure that the passenger has a right to a response to their complaint within 2 months and an acknowledgement of a complaint within a week (there is currently no time limit).
Kaebuste menetlemine Parlament toetab komisjoni ettepanekut tagada reisijatele õigus saada kahe kuu jooksul vastus kaebusele ning nädala jooksul teade kaebuse kättesaamise kohta (praegu ajapiirang puudub).