Many violations detected by the Chancellor of Justice are not caused by the malevolence of officials, but rather by a lack of knowledge and skills in following the law.
Paljud rikkumised, mida õiguskantsler tuvastab, ei tulene mitte ametnike pahatahtlikkusest, vaid pigem nende teadmiste ja oskuste puudulikkusest seaduse nõuete täitmisel.