The carrier may however refuse to pay compensation to passengers in case of delay in arrival, if they prove that the delay resulted from weather conditions endangering the safe operation of the ship or from extra ordinary circumstances hindering the performance of a passenger service which could not have been reasonably avoided, such as strong wind, stormy sea, strong current, heavy ice conditions, exceptionally high or low water level. In the event of cancellation or delay in departure, passengers have the right to be informed of the delay or cancellation by the carrier or terminal operator as soon as possible, no later than 30 minutes after the scheduled time of departure.
Sul on õigus saada infot laevareisi hilinemise või tühistamise kohta võimalikult kiiresti, igal juhul mitte hiljem kui pool tundi pärast laeva sõiduplaanijärgset väljumisaega. Eeldatavast uuest väljumis- ja saabumisajast tuleb laevafirmal või vajadusel ka terminalioperaatoril Sulle infot anda kohe, kui see selgub.