Fix up cohesiveness errors in the following paragraph.
The CEP application may collect data about what customers on the phone are currently doing. How CEP have recently interacted with the company in other various channels, including in-branch, or on the Web via self-service features, instant messaging and email.
The CEP application may collect data about what customers on the phone are currently doing, or how they have recently interacted with the company in other various channels, including in-branch, or on the Web via self-service features, instant messaging and email.