A network consultant arrives at a customer's site to troubleshoot their email server. The server is running a Linux operating system, but the consultant is only familiar with Windows operating systems. Which of the following troubleshooting steps should the consultant take?
A. Identify the problem
B. Document findings
C. Establish a plan of action
D. Escalate the problem
Answer:D
A network consultant arrives at a customer's site to troubleshoot their email server. The server is running a Linux operating system, but the consultant is only familiar with Windows operating systems. Which of the following troubleshooting steps should the consultant take?
A. Identify the problem B. Document findings C. Establish a plan of action D. Escalate the problem
Explanation: It is better to escalate the problem if you are not aware of the situation as it saves downtime and keeps customer happy.