Which of the following statements is true?
A. User A still owns the case, but the case is located in the queue for UserB .
B. The case is not moved to the queue for User B until User A approves the move.
C. User B now owns the case.
D. The customer service manager now owns the case.
Answer:B
Which of the following statements is true?
A. User A still owns the case, but the case is located in the queue for UserB . B. The case is not moved to the queue for User B until User A approves the move. C. User B now owns the case. D. The customer service manager now owns the case.