Which of the following BEST describes when a Known Error record should be raised?
A.A Known Error should not be raised until a temporary resolution or workaround has been found
B.A Known Error should be raised at any time that it would be useful to do so
C.As soon as it becomes obvious that a quick resolution of the Problem will not be found
D.Immediately following the Problem resolution, so a permanent historical record of all actions is retained in case of a recurrence
Answer:B
Which of the following BEST describes when a Known Error record should be raised?
A.A Known Error should not be raised until a temporary resolution or workaround has been found B.A Known Error should be raised at any time that it would be useful to do so C.As soon as it becomes obvious that a quick resolution of the Problem will not be found D.Immediately following the Problem resolution, so a permanent historical record of all actions is retained in case of a recurrence