Which are two characteristics of active listeners? (Choose two)
A. They acknowledge the customer.
B. They restate/paraphrase to ensure understanding.
C. They understand that evidence and reasoning are critical.
D. They know the process for escalating a problem.
Answer:A
Which are two characteristics of active listeners? (Choose two)
A. They acknowledge the customer. B. They restate/paraphrase to ensure understanding. C. They understand that evidence and reasoning are critical. D. They know the process for escalating a problem.