What are the main uses for warranty management in SAP Service Cloud? Note: There are 2 correct answers to this question.
A. Routing rules can be applied to warranties.
B. The system can be set up so that certain incident categories are not covered.
C. The agent is prompted to upsell a warranty to the customer.
D. When an agent creates a ticket with a registered product, the warranty is automatically determined.
Answer:B
What are the main uses for warranty management in SAP Service Cloud? Note: There are 2 correct answers to this question.
A. Routing rules can be applied to warranties. B. The system can be set up so that certain incident categories are not covered. C. The agent is prompted to upsell a warranty to the customer. D. When an agent creates a ticket with a registered product, the warranty is automatically determined.