Which of the following is step 1 in the 7 Step Improvement Process?
A.Prepare for action
B.Define what you should measure
C.Where are we now?
D.Identify gaps in Service Level Agreement (SLA) achievement
Answer:B
Which of the following is step 1 in the 7 Step Improvement Process?
A.Prepare for action B.Define what you should measure C.Where are we now? D.Identify gaps in Service Level Agreement (SLA) achievement