Which of the following is a good metric for measuring the effectiveness of Service Level Management?
A.Customer satisfaction score
B.Average number of daily Incidents managed by each service agent
C.Number of services in the Service Portfolio
D.Number of services deployed within agreed times
Answer:A
Which of the following is a good metric for measuring the effectiveness of Service Level Management?
A.Customer satisfaction score B.Average number of daily Incidents managed by each service agent C.Number of services in the Service Portfolio D.Number of services deployed within agreed times