Which of the following BEST describes a Service Desk?
A.A process within Service Operation providing a single point of contact
B.A dedicated number of staff handling service requests
C.A dedicated number of staff answering questions from users
D.A dedicated number of staff handling Incidents and service requests
Answer:D
Which of the following BEST describes a Service Desk?
A.A process within Service Operation providing a single point of contact B.A dedicated number of staff handling service requests C.A dedicated number of staff answering questions from users D.A dedicated number of staff handling Incidents and service requests