Which elements are used to calculate the due dates defined in Service Level Agreements (SLAs)? Note: There are 2 correct answers to this question.
A. Operating hours
B. Service contract
C. Maintenance plan
D. Working calendar
Answer:A
Which elements are used to calculate the due dates defined in Service Level Agreements (SLAs)? Note: There are 2 correct answers to this question.
A. Operating hours B. Service contract C. Maintenance plan D. Working calendar