Which activities are carried out in the “Where do we want to be?” step of the Continual Service Improvement (CSI) Model?
A.Implementing service and process improvements
B.Aligning the business and IT strategies
C.Creating a baseline
D.Defining measurable targets
Answer:D
Which activities are carried out in the “Where do we want to be?” step of the Continual Service Improvement (CSI) Model?
A.Implementing service and process improvements B.Aligning the business and IT strategies C.Creating a baseline D.Defining measurable targets