Loan Officer Lenny calls Customer Cathy to attempt to get her to refinance her mortgage. Customer Cathy politely requests not to receive any further sales calls. What, if anything, must Loan Officer Lenny now do?
A. Finish the sales call and refrain from calling her back
B. Politely terminate the call and refer the request internally so that Customer Cathy’s number is added to the company’s internal do not call list
C. Politely inform Customer Cathy that, since she is a current customer, they have the right to call her
D. End the phone call and move on to the next call
Answer:B
Loan Officer Lenny calls Customer Cathy to attempt to get her to refinance her mortgage. Customer Cathy politely requests not to receive any further sales calls. What, if anything, must Loan Officer Lenny now do?
A. Finish the sales call and refrain from calling her back B. Politely terminate the call and refer the request internally so that Customer Cathy’s number is added to the company’s internal do not call list C. Politely inform Customer Cathy that, since she is a current customer, they have the right to call her D. End the phone call and move on to the next call