Jun 24, 2014

Why is Verizon refusing to honor the two years data service agreement for Chromebook Pixel?

The $1200 or so Chromebook Pixel came with 2 years of 100MB per month wireless service from Verizon included. I’m literally looking at the paperwork that says so right now. Now Verizon is telling me, nope, that never happened and we are shutting off your service now, after one year. What can be done about this? Verizon is not only telling me I am wrong about something when I am not, they are essentially saying, “Who are you going to believe, Verizon or your lying eyes?”

Chromebook Pixel owners get $150 after Verizon abruptly cuts off free LTE

"As it turns out, apparently Verizon and Google didn't quite see eye to eye on that, as Verizon recently stopped that service for Pixel owners who bought their Chromebook only a year ago -- it seems Verizon thought it was a one-year plan instead of two. Thankfully, Google has stepped up to take care of the error by offering a $150 Visa gift card to anyone who bought an LTE Pixel. A spokesperson gave us this statement: "While this particular issue is outside of our control, we appreciate that this issue has inconvenienced some of our users. We are offering gift cards to affected customers."

I’m not sure why Verizon pulled the rug out from under all the Chromebook Pixel owners aside from simply not caring about people who aren’t paying them an ongoing monthly fee. Seriously, what are people going to do? I’m sure there are “mediation only” clauses buried in the fine print of the contract, and what is the monetary value you could get even if you won? I’m guessing $100 or so after putting in all that time and effort. Class action? Probably not enough people and I’d also bet there is a clause in the contract that required you waive that right as part of the TOS. Basically Verizon can screw people over and laugh about it because consumer rights have become so limited in the US. 


However, all is not lost. Google is offering a $150 credit to all affected Chromebook Pixel owners. You have to ask for it though. Give Google’s Chromebook customer service a call and ask about it, and they should hook you up.  https://support.google.com/chromebook/#topic=3399709

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