PGAC-Permanent General Assurance Corporation Complaint - Caveat Emptor! (Buyer Beware!)

Review by Captainodg on 2010-06-24
I too wish I had not been seduced by PGAC's commercials. It is true that their rates were substantially less than my previous insurance company but I should have remembered what my grandmother always told me about getting what you pay for. To make a long story short, it took DAYS for their system to accept my payment and their website would not allow me to electronically sign the policy. Almost immediately I received a letter stating I was being cancelled for lack of signature. I received a copy of the policy with NO signature pages and the admonition to electronically sign the policy. When the site failed to allow this, I phoned and asked for a hard copy of the signature page. I allowed 10 business days to pass before calling AGAIN and requesting AGAIN a hard copy of the signature page. This time I received NOTHING. Finally, over a month after my original request, papers show up with signature lines. Of course, they also showed up 3 days AFTER they lapsed the policy for "lack of signature". Their customer service reps do not answer messages on voice mail and ignore questions in e-mails. I faxed information to them and attempted for TWO DAYS to ascertain the fax arrived only to be told on the third day that they had no record of receiving it. PGAC is more callous and uncaring than your average insurance company (which is saying a lot) and their customer service and accountability is nonexistent. I cannot even imagine how they would treat an actual claim. By the way? Since their computer told them they did the right thing, they pretty much called me a liar to boot. Don't use them. Run away. They aren't even listed on JD Powers rating site for auto insurance companies! Pay the extra money for your old company and remember what grandmother said: You get what you pay for!

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