Product Sheet Teneo eMail Optimizer - Artificial Solutions

Document Sample
Product Sheet Teneo eMail Optimizer - Artificial Solutions Powered By Docstoc

                       eMail Optimizer

Datasheet Teneo eMail Optimizer
Teneo eMail Optimizer

People come to your website looking for answers. If they can’t                      Surprise and delight your customers
find what they’re looking for, they’ll usually call you or fill in the              They’re expecting to wait days before
                                                                                    getting an answer. You give them the
‘Contact Us’ form on your website to get help. But once they’ve
                                                                                    answer they want on the spot.
clicked submit or send, it could be hours, even days, before they
get an answer. Some simply don’t bother to try.                                     No need to change channel
                                                                                    Dealing with the issue alongside the
                                      A quick reply would be welcome,               email, or offering click-through solutions
                                      an instant one surprisingly fast. But         in related FAQs, means your customer
                                      imagine if the answer were to come            doesn’t have to chase around for
                                      up intuitively, as they were typing their     information elsewhere – on websites or
                                      question. That’s precisely what they’ll       via contact centers.
                                      get if you use Teneo eMail Optimizer.
                                                                                    Save money
Your website will usually             Teneo eMail Optimizer is an intelligent       Every inquiry that you can answer
be the first port of call for         web contact form that analyzes and            automatically within the contact form is
customers looking for help and        interprets the meaning of an email            one less email that needs handling by a
information. Most will choose         inquiry as the customer types it in,          live agent. And for many contact centers,
to contact you there and then,        and gives an answer before they even          this amounts to thousands of emails a
                                      click send. It uses a powerful Natural        day. With the total cost of answering an
by email. A web form makes it
                                      Language Interaction engine to analyze        email inquiry often being even higher
quick and easy for them to get
                                      the question sentence by sentence in          than phone-based queries, the savings to
in touch. Trouble is, it can take     real time, until it becomes clear what        your business are dramatic.
days to get an answer.                it’s about, and then comes straight back
                                      with the answer.                              Gets smarter with each new
Teneo eMail Optimizer is                                                            answer added
the answer.                           The result is a massively enhanced            Teneo eMail Optimizer delivers cost
                                      customer experience. Your customer            savings from the very first answer that is
                                      gets their answer right away, when            added. If the answer isn’t yet available,
                                      they were probably not expecting one          Teneo eMail Optimizer won’t activate
                                      for at least 24 hours. It’s effortless too.   and your customer sends an email query
                                      Your customer doesn’t have to switch to       through your ‘Contact us’ form in the
                                      another channel, such as the phone, to        usual way. As more and more answers
                                      get their problem solved.                     are implemented, Teneo eMail Optimizer
                                                                                    just keeps getting better, automatically
                                      For you, it means a major boost to            answering more questions, saving more
                                      brand loyalty, an opportunity to cut          money and helping more customers
                                      costs and make better use of contact          with its instant responses. Teneo
                                      center staff. Teneo eMail Optimizer will      eMail Optimizer can be implemented
                                      radically reduce the number of emails         iteratively, allowing you to add more
                                      that come flooding into your contact          capabilities over time; the only risk
                                      center every day.                             you´ll have is more and more satisfied

Teneo eMail Optimizer
How it works                                 Key features
                                                                                        Get in touch with us today
Teneo eMail Optimizer looks like any         •	 Intelligent	in	real	time. Teneo eMail
other ordinary contact form that                Optimizer works out what the
                                                                                        to discuss how Teneo eMail
you see on the ’Contact Us‘ pages of            question is from the way sentences      Optimizer can transform the
websites. It’s a familiar format that           are constructed and connected, in       way your customers and
your customer will be happy using.              the same way that humans do.            prospects interact with you.
But working quietly behind the scenes           Displays the answer, along with any
is Artificial Solutions’ powerful Teneo         relevant links, within the contact
Natural Language Interaction engine             form.
that’s ready to pop up an answer
as soon as the question becomes              •	 Displays	Frequently Asked Questions
clear… and before the “send” button             related to the inquiry, to make sure
is clicked. As more information is              the customer doesn’t have to go
added by your customer, Teneo eMail             elsewhere for the answer.
Optimizer will continue to interpret
the query and refine the answer. For         •	 Robust	and	scalable. Thousands
customers who were anticipating a               of email inquiries can be analyzed
lengthy delay before they received a            at once.
response to their email, this instant        •	 Integrates with your website and
resolution to their query is a revelation!      adapts to your branding, page
                                                design and house style.

                                                                                        Email content is analyzed in

                                                                                        When known, answer is displayed
                                                                                        in dynamic field

                                                                                        Related FAQs are displayed to
                                                                                        facilitate further look-up

                                                                                                                Teneo eMail Optimizer
Spain                                          Brazil
Artificial Solutions Iberia, S.L.              Artificial Solutions Brazil
Tel. +34 93 245 13 01                          Tel. +55 21 7910 3637          

United Kingdom                                 Denmark
Artificial Solutions UK                        Artificial Solutions Denmark
Tel. +44 (0)1635 523267                        Tel. +45 8851 0286       

Benelux                                        Sweden
Artificial Solutions BV                        Artificial Solutions Scandinavia AB
Tel. +31 (0)35-646 26 02                       Tel. +46 8 663 54 50          

France                                         Norway
Artificial Solutions France                    Artificial Solutions Norway
Tel. +33 (0)1 53 62 90 36                      Tel. +46 8 663 54 50         

Germany                                        Japan
Artificial Solutions Germany GmbH              Interwork Corporation (via partner)
Tel. +49 (0)40 35085-39                        Tel. +81 (0)3 3414 0008          

Artificial Solutions Italy
Tel. +39 02 86 39 14 69

About Artificial Solutions
The company’s patented technology enables people to hold two-way meaningful
conversations with applications and services running on computers, mobile technology
and other electronic devices in a humanlike, intelligent manner.

Typically deployed as web-based Virtual Assistants for customer service and sales, and as
embedded speech-enabled applications for mobile computing, Artificial Solutions enables
organizations to increase customer satisfaction and direct revenues, whilst reducing costs.
Platform and device independent, Artificial Solutions’ NLI technology is available in 21
languages and includes powerful analytics that deliver valuable insight into customers’
needs and behavior.

With development centers in Barcelona, Hamburg, London and Stockholm and offices
across Europe, Asia-Pacific and South America, Artificial Solutions’ technology is deployed
every year. For more information,

Teneo® is a registered trademark in Europe.

Shared By: