Customer Engagement

Engaging with your customers is about more than customer satisfaction, it's about creating a dialog. Confirmit Voices enables you to talk to customers at the right time, in the right place, and through the right channel. Engagement, made easy.

There's no "one size fits all" way to engage customers

To engage your customers, you need to be able to communicate with them in a way that suits them. A generic survey sent days after an interaction just won't cut it in a serious VoC program—engaging customers needs to be immediate and audience-led.

How Customer Engagement Helps Your Business

  • Engage in the Moment

    You need to offer your customers experiences that engage them at every stage. To understand how customers really feel about these interactions, Confirmit enables you to hear the Voice of the Customer during or right after their experience with you.

  • Create a Two-way Dialog

    Respond to customers after they provide feedback so they know you're listening and taking action. When feedback disappears into a black hole, so does customer engagement.

Powerful Customer Engagement Solutions

  • Multi-channel Feedback

    Automatically launch email surveys after a purchase, send SMS surveys, or enable customers to send you photos of their experience while it is still taking place. Build the Voice of the Customer into the experience itself, and engage customers when it matters most.

  • Alerts Management

    Use automated alerts in conjunction with your customer feedback surveys to tell you when a customer isn't satisfied. You can immediately get back to customers to resolve outstanding issues, prove you're really listening, and build stronger relationships.