From: Billy 

I'm no expert, but a better response would have been:


Rather than:





=============================================================== From: Eric Wolf ------------------------------------------------------ Billy, I'm not sure if you had ulterior motives, or if you just don't understand that John lacks any concept of "social nuance". To be fair to John, he does excel in social interactions where I completely fail. I'd hire John as a tier-2 tech support person any day. Not tier-1 because his social style takes too much time. But as a gateway to tier-3, John is the man. He's able to keep customers happy to be on hold while the details get worked out. Whereas I would be screaming in to the telephone at the customer within 30 seconds... As far as listserv social nuance, I can rely on John to make a grievous mistake every other month or so. You learn to love the his regular flame-worthy comments. And the guy never gives up no matter how hot the flames get. -Eric -=--=---=----=----=---=--=-=--=---=----=---=--=-=- Eric B. Wolf 720-334-7734

=============================================================== From: Eric Wolf ------------------------------------------------------ Bret, Billy was entirely fair... but the point is that people have been trying to change John since the FidoNet days. John's particular sensitivity (or lack of sensitivity) to social nuance has survived several drastic technological changes. I suspect that if John got into CB radio in the 70s, he was probably getting flamed then. And when we all start walking around wearing our Google Glasses, I'm sure John will get flamed in that technology. -Eric -=--=---=----=----=---=--=-=--=---=----=---=--=-=- Eric B. Wolf 720-334-7734



