

The new ad promotes the new Samsung Note







Samsung Galaxy Note







Sources: YouTube, All Things D

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RE: Customer Service
By steven975 on 2/6/2012 12:27:26 PM , Rating: 3
Agree here.

With Samsung, the support procedure is:
Email or call. Wait. Go through a bunch of half-assed troubleshooting for like 5 exhanges. If you manage that, you return the product to Samsung. At your expense. And wait...and hope.

With Apple, you go to their site, set an appointment, and THEY will call YOU with someone usually quite polite and knowledgable. Or you can go to their store, and get taken care of if you are in warranty...and sometimes not.

THIS was the prime factor that made me choose a Macbook Air as my laptop. It's already had a problem, but it was resolved lickety-split. No shipping, no Geek Squad service plan to go through, no broken anything. If I had any other brand, I'd be down a month for a broken AC adapter. Overall, I like the product...still like Win7 better than OSX (I use both on the laptop). The only nagging problem right now is Apple writes incomplete drivers for Windows, specifically for the BT controller.

RE: Customer Service
By TakinYourPoints on 2/7/2012 3:13:17 AM , Rating: 2
A friend of mine had a Macbook Pro that was nearly three years old. It started having random crash issues. It turned out that it was an issue with the motherboard. A replacement mobo (free and covered under warranty) didn't fix the issue, so he took it in a second time. They tried again and it still didn't solve the problem.

So what did they do? They gave him a brand new MBP, completely updated from his three year old model. Another friend got his iPhone wet and bricked it, totally his fault. They replaced it even after he said it was no fault, no problem.

There's a reason why Apple is rated so highly for customer satisfaction. Dell and HP consumer divisions, good luck (business is a different story). Your Samsung story doesn't surprise me. They are among the worst in terms of supporting new OS versions with their phones, I don't expect good service for damaged hardware either.

