Keynote day 2 - Doug Kim

Technical communicators at Microsoft have embarked on a multi-year journey to revolutionize the way we talk to customers, and make our documentation and UI text more friendly, approachable, and inclusive. This work on the Microsoft Voice is the foundation for the advanced content forms we’re now launching, like Bing Instant Answers, Cortana and the virtual support agent, and our toolkits for inclusive design.