Returns Policy


Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The benefits to the consumer given by this warranty are in addition to other rights and remedies of the Australian Consumer Law in relation to the goods and services to which this warranty relates.

Bicycles are not indestructible. Our bicycles are made to withstand the stress of ‘normal’ riding because those stresses are well known and understood. However, we cannot predict the forces that might occur if you use your bicycle in competition, extreme conditions, if it is involved in an accident or in other ways that apply high stress or fatigue loads.  With damage, the life of the frame, fork, or other components can be drastically reduced and may fail without warning.