RSS feed Get our RSS feed

News by Topic

The Exceptional Customer Experience: It's All About the Process

Interactive Intelligence

Effective business processes help create a positive customer experience. So why do processes break down, and why do companies continually incorporate them when they're "broken"? Fixing dysfunctional service-related processes requires addressing four general problem areas first. Read how to identify and fix those areas, and service will consistently exceed customer expectations.

Tags : interactive intelligence, customer experience, tco, it management, business process automation, bpa, soa
 Email this page
Published:  Jul 20, 2010
Length:  14
Type:  White Paper