The Coffee Chat on 365 Adoption (episode 4)


Daniel Glenn and I recently recorded episode 4 in our podcast miniseries The Coffee Chat on 365 Adoption. The user adoption Q&A episode focuses on answering listener questions, including:

  • How do I work with (or around) executives that don’t support our SharePoint/Office 365 efforts?
  • How do I build a user adoption strategy when my own leader doesn’t want to support it as an ongoing service offering?
  • How do we meld user adoption programs after a merger or acquisition?
  • How can we encourage geographically-dispersed staff to engage in local Office 365 community events?
  • How do we balance user adoption needs (e.g. speed of delivering new Office 365 groups) with the need for governance and rigor?

We hope you enjoy episode 4!

Want to know more about our podcast miniseries?
The Coffee Chat on 365 Adoption explores the challenge of driving Office 365 adoption at the organizational level. In episode 1, we dispelled the idea that adoption is an urban myth. We explained why the traditional “build it and they will come” IT model doesn’t work and outlined why organizations must invest in user adoption as an ongoing service.

Episode 2 focused on organizing and facilitating user adoption events. We shared creative ideas for hosting internal user group events, including virtual or in-person office hours, “lightning round” demos, and hack-a-thons (aka innovation day events). We also discussed the importance of making these events your own by tying them to your company culture.

Episode 3 focuses on strategies for building user adoption campaigns to support Office 365 product rollouts. We discuss how user personas can help you identify product use cases and key product features, share practical ideas for generating user excitement, and talk about the importance of running Office 365 pilot programs to road-test your communications and training plans.

Previous posts in this series:

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