24 days old

Customer Service Coordinator

Kelly Services
Morgantown, WV 26505
**Job Description**

Kelly Services is recruiting for a Temp to Hire Customer Service Patient Services Coordinator in Morgantown, WV.

Provide consistent customer service support to all stakeholders for the assigned program(s)

Specific Job Duties:

-Handle inbound and outbound contacts from various sources (patients, healthcare providers, etc.) related to a specific program, as applicable.

-Provide consistent customer service support to all stakeholders for the assigned program/s.

-Working knowledge of program guidelines, medication, or disease being referenced in call scripts.

-Conduct communication through various channels (phone, fax, email) to retrieve data or to address discrepancies in data received.

-Complete full follow-up with regards to missing information from stakeholders, including data entry process, as applicable, documentation, and safety reporting per program guidelines.

-Identify, report, and document safety events, product complaints, and/or medical information requests according to the program guidelines.

-Apply corrections and/or updates in the secured program application/s and appropriate documents that have been identified through data verification or follow-up calls.

-Escalate potential concerns or issues that require management-s immediate attention and provide a summary with appropriate detail to his/her direct supervisor.

-Document all communications in the appropriate application contact log in an accurate, concise, and timely manner.

-Ensure all assigned project tasks are completed.

-Provide new and/or updated training materials as needed.

-Review documents for program standards and take appropriate action.

-Ensure data entry, filing, and data confirmation are completed accurately and in a timely manner, as applicable.


-High School Graduate; some college preferred

-Medical experience is preferred

-Customer service experience required

-2-3 years of relevant experience

-Proficient in multitasking and ability to prioritize tasks

-Proficiency with personal computers including Microsoft Office

-Ability to work on complex programs or multiple programs at the same time requiring critical thought processing

-Ability to work a flexible schedule that could include 24/7 on call coverage shifts



*High School Diploma a must, some college preferred

*Customer Service experience a must, 2-3 year experience

*Proficient in multitasking

*Proficient with Microsoft Office

*Ability to work a flexible schedule that could include 24/7 on call coverage shifts.


*Weekly Pay

*Never a Fee

*Temp to Hire



**About Kelly** ****

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Customer Service Coordinator

Kelly Services
Morgantown, WV 26505

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