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Meet the New Boss: Big Data

Companies Trade In Hunch-Based Hiring for Computer Modeling

At an increasing number of companies, the hiring boss for rank and file jobs is now an algorithm -- and the computers are considering factors that are very different than what applicants have come to expect. Joseph Walker has details on The News Hub. Photo: Bloomberg.

When looking for workers to staff its call centers, Xerox Corp. used to pay lots of attention to applicants who had done the job before. Then, a computer program told the printer and outsourcing company that experience doesn't matter.

The software said that what does matter in a good call-center worker—one who won't quit before the company recoups its $5,000 investment in training—is personality. Data show that creative types tend to stick around for the necessary six months. Inquisitive people often don't.