How To Fix Bose Portable Smart Speaker Won’t Charge Issue

Bose speakers are one of the widely known speakers brands in the market. They are known for the sound quality of all of their available speakers. Although just like with any products, there are issues the can occur for some users. There have been reports by some users that Bose Portable Smart Speaker does not charge or at times does not hold a charge. There are a number of reasons why this occurs. In this article, we will be walking-through Bose Portable Smart Speaker and will show you troubleshooting methods that you can try to fix won’t charge issue.

What to do if Bose Portable Smart Speaker Does not charge

There are several reasons that can cause this particular problem to occur such as battery could be down or there might be some issues with the charging circuit to issues with the charging port. If the speaker isn’t holding a charge at all, a factory reset needs to be done. Listed below are the following methods to fix won’t charge issue on Portable Smart Speaker from Bose.

Before performing the troubleshooting methods below, here are a few specification highlight of Bose portable smart speaker. The speaker weights about 2.34 lbs with a dimension of 7.54″ H x 4.69″ W x 4.09″ D. It is made of seamless aluminum and has a carry handle for convenience. Bluetooth range is up to 30ft or 9 meters with a Bluetooth version of 4.2. Contains a rechargeable lithium-ion battery that can lasts up to 12 hours playback time or up to 24 hours if not in use or in standby mode. When using its original cable, charging time till battery full is approximately 4 hours. Although if you are not using its original charge, but just any USB-C cable, charging time may increase.

Method 1: Try using a different charging USB cable

The very first thing that you should do is to use a different charging wire. There is a possibility that the current USB cable that you are using is damaged. There are instances where USB-C charging cables can worn out, although that may be so for third party cables. But for original charging cables, it is less likely to happen. More so, it usually depends on how you use the cables.

After using a different USB cable and the issue is fixed however, if the issue still occurs you should proceed with the next troubleshooting method.

Also, make sure the power adapter that goes with the cable is also functioning.

Method 2: Make sure Power Outlet is functioning

Another thing to consider when speaker won’t charge is the power outlet. If you are using wall outlet to charge your speaker, try to check if it is working. To do this, you can try to charge another device or plug a working device to the outlet and see if it works.

Method 2: Check for updates

A bug in the software can cause software related issues on your speaker. It can interrupt the speaker’s ability to get and receive charging power for the battery. Updating the product to the latest version helps fixes bugs.

Checking and updating the speaker can be done using the Bose connect application or by connecting the bluetooth speaker to the computer and using the Bose Online Updater tool that can be found on Bose website for product support.

Method 3: Reset Bluetooth Speaker

When speaker is reset, the saved settings that the users made will be erased. This means that after performing this method, the Bluetooth speaker will be in a default factory settings state. The process is pretty simple and only requires a few steps.

  1. Press and hold Bluetooth Button and Volume up Button for 10 seconds. Wait for the right light to show a white light.
  2. Speaker automatically reboots. Release the buttons.
  3. A solid amber on the ring light indicates that the reset process is complete.

After resetting the speaker to it default state, set up the speaker again and then try to charge it. Check if won’t charge issue on your Bose portable smart speaker still occurs.

Method 4: Battery needs replacement

If speaker wont charge or not holding a charge at all, it means that the speaker battery life has already depleted. This is a normal occurrence with any lithium-ion batteries. Battery life depletes over time especially when used for a lot of charging cycles. The usual range for lithium-ion battery is about 300-500 charging cycles.

Replacing speaker’s battery is pretty simple, the steps depends on the mode of the speaker. A replacement battery can be bought. Make sure to buy the genuine replacement battery to avoid problems later on.

This is considered to be the last resort, make sure to consider previous troubleshooting methods mentioned above before purchasing a new replacement battery.


Speakers with rechargeable lithium-ion batteries works pretty well in the market today, however things can go wrong that we do not have control of. Although, some of these problems are not due from the speaker battery itself, but can occur because of malfunctioning charging circuit or broken charger port as well as damaged charging cable.

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