Prof. Marie Radford, Prof. Chirag Shah, and several Ph.D. students published an article titled, “Shared Values, New Vision: Collaboration and Communities of Practice in Virtual Reference and SQA” in JASIST.  This investigation of new approaches to improving collaboration, user/librarian experiences, and sustainability for virtual reference services reports findings from a grant project. Findings indicate that participants usually refer questions from outside of their area of expertise to other librarians, but occasionally refer them to nonlibrarian experts.