LGBT people and public services

A good practice guide from Stonewall Scotland

Case study six — Becky's story



Learning Points

Although Becky’s experiences were mostly positive, she does highlight how the simplest of tasks can become more complicated just because a person is trans. A common cause of frustration and anxiety is being asked to provide additional documentation without any clear, or valid, reason.

To help you provide a positive, and ‘unremarkable’, experience, remember these points:


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