Product Specialist

Chevy Chase Acura
Bethesda, MD
Jul 30, 2021
Aug 04, 2021
Accountant, IT
Full Time
We teach you everything you need to know! If you are a go-getter looking to broaden your horizons with specialized retail sales experience, put in for this job. Previous sales experience is helpful; however, it is not required. While filling this product specialist job, you will need to solve problems daily, interact with clients, guide them through the sales process and know the product inside and out. Clients request information via the internet, where you will answer questions, provide pricing, and create appointments. Sold appointments will be incentivized! Chevy Chase Acura has been serving the District of Columbia area since 1939 and the #1 Volume Dealership for New Acura and Pre-owned Sales in Maryland. We are deeply rooted in the community through our involvement with numerous charities. Our dealership works as a team, and our team strives to be the best for our customers. We are always looking for bright, motivated, and energetic professionals to add to our world-class dealership. WHAT WE OFFER: * Medical, vision, and dental insurance * Short-term and long-term disability * 401k with company match * Employee leasing program * Annual profit-sharing bonus * Paid training * Centrally located, close to metro Product specialist PURPOSE OF POSITION: An automotive product specialist focuses on providing a low-pressure and transparent atmosphere without rushing or overwhelming customers. In this role, you focus on providing information on as many cars as the client needs and facilitating the sales process more comfortably. This position will collaborate closely with sales management to ensure clients are provided all the resources they require. In addition Sales, Assistant will serve as brand ambassador. QUALIFICATIONS: Personal characteristics: 1) Demonstrates favorable public and employee contacts. a) Works harmoniously with co-workers and supervisors. b) Shows a professional approach towards customers, co-workers, and the public at large. c) Dresses appropriately for the position held to ensure a professional image. 2) Demonstrates adherence to company procedures. a) Come to work on time and is dependable. b) Is self-disciplined and works without constant supervision. 3) Maintains a positive attitude about the job and company. a) Shows a willingness to perform all duties of their position. b) Shows a positive approach toward helping customers and co-workers. c) Accepts supervision positively. d) Adapts to changing conditions and shows a willingness to assist others when needed. e) Demonstrates pride and professionalism towards the company. f) Is self-motivated. g) Detail-oriented and well organized. Job Specific Qualifications: * Ability to read and comprehend instructions and information. * Ability to effectively use Dealership CRM Software * Ability to effectively use Digital Retailing Software * Work in a fast-paced, team environment with a direct focus on customer service with integrity * Maintain a good working relationship with supervisors and staff. * Enthusiastic with high energy throughout the sales workday * Prepared to be mentored by senior sales managers and grow * Eager to learn about the automotive industry and help customers * Ready to hit the ground running on learning new vehicles and products * Have quality customer service skills * Possess strong communication skills with customers and team members * Become an expert and gain in-depth knowledge of Acura or other vehicles and technology * Attend sales and training meeting KEY RESPONSIBILITIES: * Serve as a brand ambassador * Assist customers in selecting a vehicle by asking questions and listening carefully to their responses * Direct clients to online tools available for reviewing vehicle options, packages, features. * Prepare and present demo vehicles, so the latest technology is enabled and ready for display (Bluetooth, navigation, green fuel options, hybrid tools, etc.) * Explain product performance and benefits * Ability to explain the vehicle benefits and features * Build strong rapport with customers * Perform high-quality, professional, and knowledgeable presentation and demonstration of new/used vehicles. * Deliver vehicles to customers. The delivery process ensures that the customer understands the vehicle's operating features, warranty, and paperwork, and it lays the foundation for customer loyalty. * Generate letters, postcards, and emails according to a pre-determined timeline * Generate personalize emails confirming phone conversion or showroom visits INCOME METHOD: Salary plus bonuses *

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