Products & Designs

Q: Which products do you offer?

A: We offer unique and sentimental items, such as Jewelry (Necklaces, Bracelets,Dog Tags), and other personalized products!

Q: Can I personalize my products?

A: Yes, for $15 extra we can customize a small message on the back of many of
our necklaces, bracelets, and dog tags.

Q: How many lines can I get engraved?

A: We can only engrave 2 lines per item (each line can only have 20 characters
max). Example: Line 1: Daddy's Girl, Line 2: Jessica

The more characters you pick the smaller the font gets, so less is more suitable.

Q: What material are the jewelry items made of?

A: All of our jewelry products are made from high-grade surgical stainless steel(316L) which is a strong, corrosion-resistant, and low allergy metal. Items finished in gold are plated with real 18K gold, using specialized plating techniques that provide a hard-wearing coating of gold that won't rub or wearaway.

Q: Where are your items shipped from?

A: Our merchandise is made and shipped from Hackettstown,NJ.


Shipping, Packing & Fulfillment

Q: Which countries do you deliver to?

A: We deliver worldwide with door to door tracking.

Q: How long does it take orders to be produced?

A: Our US-based items take 5-8 business days to be produced and shipped.
Our international items can take up to 3 to 4 weeks to arrive. Please check our shipping policy page.

Q: How can I know my order has been shipped?

A: We will notify our customers by sending them an email notification with a
tracking number attached. If you opt into our facebook messenger service
you will get notifications there as well.

Q: Do you offer faster shipping?

A: Unfortunately, we currently do not have rush shipping options due to our
order volume and the nature of our products.

Replacements, Exchanges & Returns

Q: How can I know if I am eligible for a replacement?

A: We can replace or remake your order: if you received the wrong item, if
the item you received is defective, damaged or broken, or lost in fulfillment.

Q: How can I request a replacement?

A: We need an actual photo of the item you received ( we need
to see what the defective or damaged is) in order to request a remake as
soon as possible.

Q: I want to return my order and get a refund. What can I do?

A: Unfortunately, these are made-on-demand products and we only offer
refunds in extreme cases. We are pleased to offer replacements or

Q: I want to return my item to arrange an exchange. What can I do?

A:  Please email contact@gildedesign.com for more information.