license:mit size_categories:n<1K format:csv modality:tabular library:datasets library:pandas library:mlcroissant library:polars region:us infinite-dataset-hub synthetic
---
license: mit
tags:
- infinite-dataset-hub
- synthetic
---

# CustomerInteractionPatterns

tags: customer support, ML, customer journey

_Note: This is an AI-generated dataset so its content may be inaccurate or false_

**Dataset Description:** The dataset titled 'CustomerInteractionPatterns' compiles various customer support interactions within the telecom industry. The data focuses on identifying common patterns, issues, and resolutions in customer journeys to improve machine learning models for customer support. It contains features such as customer queries, interaction types, timestamps, and labels that categorize the interactions based on their complexity and resolution success.


**CSV Content Preview:**


```csv

"CustomerID","Query","InteractionType","Timestamp","Label"

"001","My internet speed is too slow, what can I do?","Email","2023-03-01T10:00:00Z","Basic Troubleshooting"

"002","I'm experiencing frequent dropped calls on my line.","Phone","2023-03-01T11:30:00Z","Complex Issue"

"003","How can I update my billing information?","Chat","2023-03-01T13:15:00Z","Simple Request"

"004","The last bill I received seemed incorrect, can you check?","Phone","2023-03-01T15:45:00Z","Billing Inquiry"

"005","I want to cancel my service but I'm locked in for another year.","Email","2023-03-01T16:30:00Z","Contract Termination"

```

**Source of the data:**

The dataset was generated using the [Infinite Dataset Hub](https://huggingface.co/spaces/infinite-dataset-hub/infinite-dataset-hub) and microsoft/Phi-3-mini-4k-instruct using the query 'telecom customer support':

- **Dataset Generation Page**: https://huggingface.co/spaces/infinite-dataset-hub/infinite-dataset-hub?q=telecom+customer+support&dataset=CustomerInteractionPatterns&tags=customer+support,+ML,+customer+journey
- **Model**: https://huggingface.co/microsoft/Phi-3-mini-4k-instruct
- **More Datasets**: https://huggingface.co/datasets?other=infinite-dataset-hub
