 00:00 00 Jun 00 Empathy is what one needs to run a successful business. And Ken has this quality in abundance! He was there when we needed him. He was even kind enough to come back a second time and fix new damage and replace my shutter vent free of cost! As a (relatively) new home owner, I was super stressed about the roof damage and subsequent water leaks into my attic. Ken made the entire experience stress free and pleasant. He fixed the immediate issues to arrest further damage, and then took the time to put together a proposal for a more comprehensive repair.