 delivery Delivery to the UK Standard Delivery (0-0 working days) - £0.00 or FREE for all orders over £00 and subscription orders Royal Mail Second Class (non-tracked service) We aim to pick, pack and dispatch orders within 0 working days. Sadly we cannot be responsible for extenuating circumstances that may cause a longer than advertised delivery time. Customers in the highlands and islands and Northern Ireland may experience a slightly longer delivery time frame due to their location. Next Day Delivery* - £0.00 DHL next working day courier service, delivery 00:00-00:00 Monday-Friday (excluding bank holidays). *Place your order before 00noon Monday-Friday and your order will be delivered on the next working day. Orders placed after 00noon on Thursday will be processed on Friday and delivered on Monday. Orders placed after 00noon on Friday, Saturday or Sunday will be processed on Monday and delivered on Tuesday. Personalised gifts will be dispatched in 0-0 working days and sent by DHL next working day courier service. Therefore the total delivery time when Next Day Delivery ﻿is selected will be 0-0 working days. Tracking codes will be supplied with your dispatch confirmation email. UK mainland postcodes only. Signature required on delivery. If no one is home at time of delivery, the courier will leave a calling card with details of how to collect your item or re-arrange delivery. Please note, we cannot guarantee a same day re-delivery if after the first attempt no one is home to receive your parcel. Delivery to Jersey, Guernsey Standard Delivery - £00.00 or FREE for all orders over £000 Delivery times vary, but parcels are normally delivered within 0-00 days. Delivery to EU countries Locations in Spain and Italy not on the mainland are excluded and will be calculated at checkout. Standard Delivery - £00.00 Delivery times vary, but parcels are normally delivered within 0-00 days. Tracked service Due to the Brexit transition and COVID00 restrictions, we are experiencing some carrier delays when processing EU orders. You will receive an email confirming when your order has been dispatched, which will contain a tracking link. EU shipping charges DO NOT INCLUDE any applicable import taxes, customs duties and fees that are due upon entry into the destination country. Duties, fees and taxes are the responsibility of the recipient, and are levied once a shipment reaches the recipient's country. Customs policies vary widely from country to country and can cause delays beyond our original delivery estimates. Please contact your local customs office for more information. Delivery to the rest of the world International Delivery cost will be calculated at checkout based on your basket's weight and your delivery address. Delivery times vary but parcels are normally delivered within 0-00 days. You will receive an email confirming when your order has been dispatched, which will contain a tracking link. International shipping charges DO NOT INCLUDE any applicable import taxes, customs duties and fees that are due upon entry into the destination country. Duties, fees and taxes are the responsibility of the recipient, and are levied once a shipment reaches the recipient's country. Customs policies vary widely from country to country and can cause delays beyond our original delivery estimates. Please contact your local customs office for more information. returns Download a returns form here Returns Policy If you are not happy with your purchase, we promise to refund any full priced item returned to us in a saleable condition within 00 days of receipt. Items bought on sale must be returned to us within 00 days of receipt. Unwanted items can be returned by post at the customer's own cost or in person to our store. Returning an item by post Download a returns form here or, if you do not have a printer, use the packing slip you received in your parcel. Indicate which items you are returning and the reason for the return. Enclose the completed form within your package and send the parcel to the address Caroline Gardner Returns, 00 Marylebone High Street, London, W0U 0NZ, UK Please remember to ask the Post Office for your postage receipt and tracking details and retain them for your reference. Your receipt will contain proof of postage to prove the items have been sent. Customers are responsible for ensuring goods reach us. If we do not receive the returned items, we cannot process a return. Returning items in store Take your package to our store, including the packing slip that was inside your parcel, as this will provide proof of purchase. For security reasons, you will not be refunded at the till, but via the original method of payment via our online system. When to expect your refund Returned items will be refunded within 00 working days, however in the event of a delay in receiving the parcel, please allow a maximum of 00 days. Please note, this does not include your bank's processing time. Refunds will be credited to your original method of payment. If you paid partly by Gift Card, the Gift Card will be credited first, with any remaining balance being credited to the other method of payment used. If your card expires before we process your refund, please contact Customer Service with your order number, postcode and new card details. Items that cannot be returned We do not offer refunds on Face masks, face mask pouches, stay safe kits Personalised stationery Personalised gifts Pierced jewellery Items without tags intact, used, worn or not in a saleable condition. Items without proof of purchase - packing slip or confirmation email. Caroline Gardner items bought from other retailers. Exchanges Unfortunately we are unable to offer exchanges by post. Please place a new order for the desired item and return the unwanted item to us to be refunded. Cancelling your order You have the right to cancel your contract with us and return your items by post within 00 calendar days from the day after the date you received your order. Read further details here. Your statutory rights are not affected by our returns policy. Amending an order We are sometimes able to amend contact details, delivery address or cancel items from and order. Please contact customerservice@carolinegardner.com as soon as possible after placing your order and we will do our best to help. (Note: customer service is available Monday - Friday 00:00 - 00:00) Faulty or damaged items If you receive a faulty or damaged item, you can return this to us for a replacement or a refund. Please notify us of the details as soon as possible and we will refund any postage costs and ensure you are reimbursed for standard return postage on the item. If a fault develops outside of the 00 day return period, email us at customerservice@carolinegardner.com before you return the item so we can discuss the fault with you and agree the best way forward. Returns from the EU From 0st January 0000, returns from EU countries will be subject to UK VAT (00%) for goods valued at £00 or more and EU customers will now be required to complete customs declarations to import the goods into the UK. In addition, import duty may be payable on goods valued over £000. International returns Customers are responsible for import taxes, customs duties and fees that are due upon entry into the UK. Customs policies vary widely from country to country. Please contact your local customs office for more information. Trade customers If you are a trade customers please contact... info@carolinegardner.com Or call our sales team on +00 (0)00 0000 0000 Customer Reviews Based on 0 review Write a review 000% (0) 0% (0) 0% (0) 0% (0) 0% (0) 