 FREE Shipping on orders of $00+ Order Confirmation: As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. Order Shipment: We will process the charges to your credit card, orders usually ship after 0 -0 days processing. Ellen Wille wigs travel from Europe so this may extend processing time by a few days. We will send you tracking information within 0-0 days of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at info@SKWigs.com. For the cardholder's protection, the company reserves the right to send orders to the billing address if a differing shipping address cannot be verified. Please note: we cannot ship via a traceable method to any post office boxes. Delivery time cannot be guaranteed nor can the package be tracked. We encourage all deliveries be made to a physical address so packages can be tracked. Shipping delays may occur due to holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. Incorrect billing information and/or shipping to an alternate address may cause shipping delays and additional shipping and handling charges, as information must be verified. For any shipments returned to us due to a bad address, refusal upon delivery, or cancellation, there will be an additional shipping and handling charge of 00% of your order total (00% on international orders). Shipping and handling charges are non refundable. 