 (see FAQ: I have very recently set a new password, but I can't remember it. What should I do?). How can I change the display language of the EU Login screens? The EU Login screens are available in all official EU languages. Use the drop-down menu in order to switch between languages. Why should I add multiple authentication factors? Depending on the security level required by the application you are accessing, you will have to provide single factor (e-mail + password) or multi-factor (e-mail + password + challenge) authentication. It is recommended that you set up multi-factor authentication as soon as you have created your EU Login account. If multi-factor authentication is required, as well as the password you will need to set up an additional verification method from the available options. The addition of another factor will also help you to keep and regain access. In addition, if you lose one authentication factor (e.g. your mobile phone), you will still be able to authenticate with another. If possible, register a mobile phone number, the EU Login Mobile app and a security key (e.g. a YubiKey, Google's Titan Key) or trusted platform (e.g. Windows Hello). I connect with my password and get an error message 'Incorrect password supplied'. What's wrong? You might have entered a wrong password. Please try again to login with the correct one. If this doesn't work, you can request a new password ( see FAQ: I have very recently set a new password, but I can't remember it. What should I do? ). I recently changed my password, but my new password is no longer accepted. What can I do? Try to connect with another browser. If this fails, the issue is probably linked to your computer setup (cookies, cache); Clear your cookies as follows: Google Chrome: https://support.google.com/accounts/answer/00000?hl=en Firefox: https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored Internet Explorer: https://support.microsoft.com/en-us/help/00000/windows-internet-explorer-delete-manage-cookies Safari: https://www.wikihow.com/Delete-Cookies-Using-the-Safari-Web-Browser Try again to log in with your current password. Should you still have issues, change your password after these steps ( see FAQ: I have very recently set a new password, but I can't remember it. What should I do? ) and try to connect again. I have very recently set a new password, but I can't remember it. What should I do? For security reasons, you have to wait a while before you can change your password again. If you try too early, EU Login will display an error and indicate the time you still have to wait. In urgent cases, please contact the helpdesk for assistance. How can I change/reset my EU Login password? In your browser, navigate to EU Login Enter your e-mail address if you are not currently authenticated and click on 'Next'; Click on 'Lost your password?'; Enter the captcha code hidden in the image; Click on 'get a password'; You will receive a link by e-mail, which you should activate within 00 hours; After clicking on the link, you will be prompted for your new EU Login password and asked to confirm it; Click on 'Submit'. I tried to reset my password but I haven't received the confirmation e-mail to reset it. What can I do? Make sure that the e-mail is not in the 'Spam' or 'Junk' folder in your mailbox and try again. Can I merge two EU Login accounts? No. I can connect to EU Login, but can't find my application or project. What can I do? EU Login is an authentication service used by applications. To access your application, please use the specific URL for the application. I have requested an SMS challenge code, but haven't received it. What can I do? Switch your mobile phone off and on again; Insert your SIM card into another mobile phone; Check with your provider whether there's an issue on its phone network; Try to get a new code by SMS between each of these steps. How can I add a security key or a trusted platform (TPM)? Security keys and trusted platforms (TPMs) are FIDO0-compliant (external) devices that can be used for multi-factor authentication with EU Login. Currently the two types are supported on modern browsers; you can test whether your browser is compliant via https://caniuse.com/#search=webauthn A security key is generally an external device that can be plugged in via USB (or connected via Bluetooth or NFC) to your computer. A TPM is part of the device you are working on and is most commonly used via Windows Hello. Please refer to the EU Login tutorial for more details. To add a device to your account: Log on to EU Login and access the 'My Account' details; Click on 'Manage my Security Keys and Trusted Platforms'; Click on 'Add a Security Key' or 'Add a Trusted Platform' (the options are enabled or disabled depending on the compatibility of your browser and device); Enter a device name, click on 'Submit' and follow the instructions of the pop-up shown by your browser. Why am I not asked for my password each time I connect? Automatic sign-on (also called 'single sign-on') allows you to sign in once and access multiple websites, reducing the number of times you have to enter your credentials. How can I prevent my identity from being revealed to an application? When you sign in to EU Login, you can choose to be notified each time your identity is about to be communicated to an application. If you didn't select the notification option when signing in, you need to log out from EU Login, either by calling up the logout screen or by closing all your browser windows. Why can I carry on working in applications for which EU Login authenticated me even after logging out of EU Login? When you log out of EU Login, it doesn't affect any website or application for which you are already identified. However, if you try to log on to the application having previously logged out, it will recheck your identity with EU Login and you will have to identify yourself again. How do I logout of EU Login and when is it important to do so? The easiest and safest way is to close your browser (all windows). It is important to log out of EU Login if the computer you're using will be used by others before you close the browser or log off the computer - in internet cafés, for instance. My account is locked. How did that happen? This happens if too many incorrect passwords are entered in a row. For 00 minutes, you will not be able to log in or reset your password. Contact support for assistance or wait 00 minutes until the account is unlocked automatically If you haven't entered the incorrect passwords yourself, it may be that someone is trying to guess your password or that a user mistyped their e-mail address (writing yours instead). You should notify the helpdesk if you suspect this! What does it mean when an account is blocked? It has been disabled manually by the EU Login administrators. You should contact the helpdesk if you can't log in for this reason. I still need help