 I confirm that I have read the FAQs and that I have contacted my local helpdesk and that they could not help me. Please gather the following information and include it when you e-mail/phone the helpdesk to register the incident: the username or e-mail address of the account(s) involved the nature of your relationship with the Commission (short-term contract, permanent contract, seconded national expert, service provider, external user) how you are accessing the application (including its URL, which should be different from the EU Login URL) the source of the URL you are using (e-mail, link on website, bookmark, colleague, etc.) a detailed description of the issue if possible, one or more screenshots showing the issue - the address bar showing the webpage accessed and the step immediately before the point where the problem arises any other information that might help us identify the cause of the problem (e.g. in the event of a problem with SMS authentication: your mobile telecoms provider, the country where the mobile subscription is based, your current location, the last time you requested an SMS, the last time you successfully received one, etc.) When opening this ticket, you will be assigned a reference number enabling your request to be tracked. If you send an e-mail to follow up an existing incident, please give the incident reference ('IM00xxxxxxxx') in the subject line. To register an incident, contact the 