used ticket? To get a refund on a ticket you haven't used you can cancel the ticket on Manage your booking and complete our refund form. Depending on the conditions of your fare, we'll refund the card you used to purchase your ticket. You could also just keep hold of your ticket and use it to fly later instead. We've extended the validity of our tickets and made them more flexible, so you may not have to cancel. Check your ticket options here. If you want to continue with the refund, check the conditions of your fare. Some tickets are not refundable once you've started your trip, there may be a cancellation charge, or just a portion of the fare can be refunded. 