. Book must be in the same condition in which we shipped it to you. Access codes/cards must be unused and unopened to be eligible for return. For new books packaged with supplementary items, access cards and CDs must be unopened. All components originally sent with the book must be included. Refunds issued only to the original form of payment. COD shipments or refused packages will not be accepted for return. Refused shipments are not insured - 