 00 There is a reason Ken gets all of the 0 star reviews. There is no trick. It's just that he does such an amazing job personally taking care of you that you are absolutely astounded that such customer service still exists in current day and age. I had a roof replaced on my townhouse. Ken's quote was the lowest, while execution was at the highest level. Perfect communication. Perfect roofing. Perfect cleanup. Amazing! My neighbors have had their roofs replaced by some of the bigger guys, and the difference is obvious to the naked eye. Add to all this the fact that Ken responds to your emails and calls personally. There is no call tree or a chain of "secretaries" to get you to the right person. I 000% agree with other reviews on here. Just call Ken and don't bother with the others. You will be glad you did. It's just a job for the bigger guys, it's a personal passion for Ken.