ith Tags Our team assesses every item in detail to ensure we give the best representation of each product. For clarity and quick identification, we categorize each item into one of four condition categories: New with Tags: Item is new, and retailer tags are still attached Like New: Item appears and functions like new Gently Used: Item is in good condition with very minimal signs of use Signs of Wear: Item has signs of use If an item has a flaw or defect, it will be stated in the condition details and/or images of the product. Guarantee & Warranty All clothing is professionally cleaned. In fact, Unclaimed Baggage has the largest commercial laundry facility in the state of Alabama. Electronic equipment is thoroughly tested to ensure it is working properly and all personal data is erased according to official National Institute of Standards and Technology (NIST) standards before items are sold. We are committed to selling excellent quality products and authentication is key to that commitment. We have a team of experts with years of experience authenticating jewelry and luxury brands. We study the latest fashion and fraud trends vigilantly to stay ahead of the curve. In certain cases, we also leverage third-party experts to appraise jewelry or confirm authentication so you can rest assured your purchase is reliable. Any counterfeits that come to us are disposed of immediately. In the highly unlikely case that an inauthentic item is inadvertently sold, we will refund the purchase via the original method of payment. The product must be returned to Unclaimed Baggage for team training and to be destroyed. If your item isn't as stated or you have any questions or concerns, please contact us at customerservice@unclaimedbaggage.com for resolution. Shipping & Returns Shipping: We offer free shipping on orders over $00. For orders under $00, shipping rates are calculated at checkout. Orders are processed in 0-0 business days and shipped via FedEx or USPS. All shipping times are estimates, and deliveries typically take 0-0 business days after processing, with expedited shipping options available. We do not ship internationally at this time. We also offer free local pickups at our retail store located at 000 West Willow Street, Scottsboro, Alabama 00000. You will receive an email when your order is ready for pickup (typically within 00 hours). To pick up your order, please proceed to Guest Services during normal store operating hours and present your order number along with a photo ID. Online Returns: We accept returns for approved items within 00 days of delivery, which are refunded via the original form of payment. You may return approved items via the carrier of your choice. All returns must include the original packing slip along with a reason for return. Returned items must be shipped to: Unclaimed Baggage Online Returns 0000 S Broad St #000/000 Scottsboro, AL 00000 Outbound and return shipping fees are non-refundable, and all items under $00 are subject to a $0.00 restocking fee. If your order is valued at more than $00, it is recommended that you use a trackable shipping service or purchase shipping insurance. We also accept in-store returns for online orders at our retail store located at 000 West Willow Street, Scottsboro, Alabama 00000. To return an item at our retail location, please proceed to Guest Services during normal store operating hours and present your order number along with the items to be returned. To be eligible for a return, merchandise must: Be in the same condition it was received (New with Tags items must be returned with tags attached) Include the original order number and receipt Include the original packaging The following items are Final Sale and not eligible for return: Books Swimwear Undergarments Health & Beauty Items Software Video Games Sale Items Bundles Individual products marked as final sale If you have any questions or concerns, please contact us at customerservice@unclaimedbaggage.com. 