 to you by your Marketplace seller. Marketplace vendors are not responsible for any damage incurred during transit, so you may choose to insure your package; insurance can be purchased from UPS stores or your post office. For new books, access codes and CDs/DVDs must be unused/unopened. All components (workbooks, study guides, CDs/DVDs, etc.) must be returned. Marketplace refund guidelines Original shipping charges are non-refundable. You are responsible for return shipping fees. Marketplace vendors will credit you once your book arrives and is inspected (typically takes 0-00 business days). Please allow up to 0 weeks to receive your refund. Refund will be issued to the original form of payment. Refused packages and COD payments will not be accepted. Late or damaged Marketplace returns Late or damaged returns to Marketplace vendors will not be accepted. 