 Quote from: Diavoletto00 on 00.00.0000, 00:00:00 Dear EF staffs. This is Estrel reply, I hope that you speak and help us with this problem. "Dear Mr. Verde, Thank you for your message and the detailed descriptions. The triple room costs per person more than the double room, since the cleaning and provision costs of the third bed come into play. The special price of € 00.00 is, as you have correctly noted, a reduced offer that under normal circumstances would not have existed. Due to the high demand and strong inflow of bookings on January 00th, 0000, there were well-known some turbulences, so that the hotel was fully booked within a few hours and unfortunately also booked over the basic room capacities of the hotel. We hope for an increased incentive in triple rooms, since you yourself have ascertained that it would be too expensive for the participants at the regular price, to even the overbooking. If no one is able to report on this offer, there is only the possibility of banning existing guests in other hotels. We assume, however, that this is still less desired and therefore have chosen this way of dissolving the room discrepancy. As soon as we are not overbooked anymore, the special offer will end!! Dear Mr. Verde, We hope that you can understand our approach better now, and ask for your understanding that we will not change the rate of your room." 