00 days not including 0-0 day processing) you can request a refund or a reshipment. If you received the wrong item you can request a refund or a reshipment. If you do not want the product you've received you may request a refund but you must return the item at your expense and the item must be unused. We do not issue the refund if: Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address) Your order did not arrive due to exceptional circumstances outside the control of 