 He said Robinhood contacted him on Friday and unlocked the account after sending several emails late Thursday asking for help. Rao showed Bloomberg the same emailed response from Robinhood that Bagheri received. Neither believed they had been duped by phishing scams or malware. Both said they use the same email for Robinhood and other accounts, and that only Robinhood has been affected. London-based Revolut, which offers a money transfer and exchange app, expanded to the U. Bill Hurley, who owns a metal-fabrication shop in Windsor, Connecticut, said he received notifications that stock and Bitcoin had been sold from his account on Sept. He said he emailed Robinhood for assistance while the transactions were pending but received none. Hurley, 00, said he reached out to the SEC and heard back from a lawyer for the regulator, who asked for additional information on what had happened. After more than two weeks of emails seeking help from Robinhood, a customer support representative called him on Thursday, he said. Updates with cyber-security expert comment in 00th paragraph. For more articles like this, please visit us at bloomberg. Move over Apple. And so far, it's paying off in a major way. Spousal benefits can be very confusing, said Kate Gregory, a financial planner and president of Gregory Advisors Inc.