I have set the deals rot after option to 000 days, however, my deals are listed as rotten. How do I overcome this? The deals have rotted with respect to its date of creation. Input a higher value (even in thousands) to avoid this occurrence. Navigate to Admin settings > pipelines > select the desired pipeline and increase the rotting age. I'm not able to see the import icon for deals. What are the steps I need to check? Check with your account admin if you have access to import deals. If you do have access, on the top right corner of the deals module, select the gear icon and click Import deals. Let's say if I downgrade my plan from estate to garden, what will happen to my pipelines? If the user downgrades, all the deals will be listed under the default pipeline in the account admin profile. How is the deal forecast revenue calculated? The problem is, I edited the probability% but it has no effect on any of my existing deals. How would I go about this? The probability % works based on the math formulation that when a deal is moving from one stage to another, the total % will be displayed at the top of the pipeline view for deals. When deal stage probability is edited, the new percentage will only be reflected on new deals. The percentage on existing deals will not change. What should I check while importing deals? Ensure that the .CSV or XLSX file has the proper header with no special characters. The related contacts column should have the email id of the contact to be associated. You can have multiple email ids separated by semicolon(;) in the related contacts column to associate the deal with multiple related contacts. The Account Name column should have the exact name of the account for the association to happen. Pipelines with corresponding stages are created in Freshsales. If custom pipelines are not created, all deals will get added to the default pipeline. All the required fields should be mapped to avoid errors. I'm getting the error ‘Each stage in a pipeline should have a unique name' while editing the deal stages While editing the deal stages, you will have to edit them one by one. Edit a deal stage, save it and then go for the next one as a unique ID will be generated for each deal stage and editing the deal stages all at once will throw this error. The forecasted revenue has not changed for the existing deals based on the probability percentage. How do I fix this? When deal stage probability is edited, the new percentage will only be reflected on new deals. The percentage on existing deals will not change. 