conversation list | conversation_id stringlengths 32 32 | abstractive_summary stringlengths 90 362 |
|---|---|---|
[
{
"content": "@SpotifyCares hey, any explanation why the \"Create similar playlist\" function doesn't work anymore for me? MacBook, v1.0.64.399.g4637b02a.",
"role": "customer"
},
{
"content": "@160485 Hi there, the cavalry's here! Does logging out, restarting your device, and logging back into Spoti... | caae83a2ed59e4959d814ea567980226 | Customer asking explanation why the create similar playlist function doesn't work anymore. Agent suggests to logging out and restart his device and logging back and also try to reinstall app and also dm his email address or username. |
[
{
"content": "@GWRHelp 1st class WiFi is slower then dial up.... What a waste upgrading my ticket 😡",
"role": "customer"
},
{
"content": "@310046 Hi Viccy. What service are you on please? Rach",
"role": "agent"
},
{
"content": "@GWRHelp It's awful https://t.co/no4wiu4Mwv",
"role": "... | 43d602992db76fe4d61bd1718d226e9c | Customer is complaining about the 1st class WIFI which is slower. Agent states that this issue is because of the mobile signal which is not fast in the area and the feedback will be recorded. |
[
{
"content": "@115877 @Uber_Support I was just charged $1 for no reason please get back to me this is not right",
"role": "customer"
},
{
"content": "@159570 Hi there! That's a standard hold used to verify your payment method. The funds never actually leave your account, and the charge is voided.",... | 3f6074702e2881ace14fb77005d6d542 | The customer stating that he has been charged $1 for no reason. The agent confronting the customer saying that its a standard hold to verify his payment and the charge is voided. |
[
{
"content": "@115888 when you say click the banner for 30 minutes of ad free listening. Shouldn’t I get 30 minutes of ad free listening instead of 10?",
"role": "customer"
},
{
"content": "@495535 Hey Travis, that doesn't sound good! Did the app crash at any point during the 30 minutes? That can ca... | fce3b9b97cdcf8a8422d3c33991c857f | The customer is complaining that even after clicking the banner for 30 minutes of add free listening it doesn't work at all. The agent told them that they will pass to their devs so that they can look into it. |
[
{
"content": "Have to stop using Tigo Ghana for my Internet surfing. Shit makes my internet damn slow. The most annoying part... https://t.co/IW2iwPN5ey",
"role": "customer"
},
{
"content": "@225382 Hello Shayc, kindly share with us your location and data signal you often receive for further checks ... | f4469c90c8a6665a3e8cb0786d79070f | Customer is complaining about slow network when using Tigo Ghana. Agent requests for the location and data signal information for further assistance. |
[
{
"content": "@44334 @XboxSupport I can’t seem to be able to get onto titanfall 2 multiplayer. It’s telling me my account isn’t permitted to play online. I’ve tested other games and they work but TF2 still won’t budge.",
"role": "customer"
},
{
"content": "@642699 Hey there, can you please DM us wit... | 3c90c45d4a2bf5a3478ca64cef4a7ba1 | Customer is saying that it is unable to log in and get on to titanfall 2 multiplayer. Agent updated to include verbatims of any error and asked to DM the screenshot. |
[
{
"content": "I’ve had my iPhoneX since Thursday and still don’t have all my apps loaded. What gives, @AppleSupport?",
"role": "customer"
},
{
"content": "@795102 We know everyone is excited to get their iPhone X and start enjoying it. Let’s work together to get your apps installed on the iPhone. Ca... | 7b91cec5105adf2fefbca0256ffc475d | Customer is complaining about the iPhone X as he is not able to download the apps. Agent ask about the version of iOS and told to DM to know about some extra details. |
[
{
"content": "@115888 why does Spotify close and not play in the background like other music apps ?",
"role": "customer"
},
{
"content": "@582650 Hey Ethan, that shouldn't be happening. What device, operating system, and Spotify version are you on? We'll see what we can suggest /AY",
"role": "ag... | a399722e6dfd80ea892d8e63c559be66 | Customer is complaining about Spotifycares not been played in background like other music apps. Agent updated the customer to restart the device and log back if then also issue not resolved please DM the account's username and email address. |
[
{
"content": "@AskPlayStation I need help with call of duty word war 2 pre download",
"role": "customer"
},
{
"content": "@706235 Hi there. Please provide us more details of the issue that you are having.",
"role": "agent"
},
{
"content": "@AskPlayStation So i prerecord call of duty word... | 90b0d02d4e245c3570ef2bbb4ea68f04 | Customer is asking help with call of duty world war 2 where it won't let them to pre-download it. Agent updates to make sure the automatic download feature is activated and tells that the preload will start automatically where this option can't be forced. |
[
{
"content": "@XboxSupport Help please! My Kinect won't turn on my #XboxOneX console. It works properly for all other functions... https://t.co/8bCK3yKiqy",
"role": "customer"
},
{
"content": "@143699 Hey there. For this let's start with this page: https://t.co/fWysyqMo1f . Keep us in the loop. ^IS"... | 754001220efea32f6e008cac23aa58dc | Customer has a complain regarding kinect adapter which turns off when console turns off. It works for all other functions except console. Agent updated that the issue sounds odd and asked to reset the whole thing. Further asked to switched with cortana commands instead of the Xbox commands. |
[
{
"content": "@127908 @AskTigogh hi guys, please cydm",
"role": "customer"
},
{
"content": "@573230 What's up SimultaneousEquation?",
"role": "agent"
},
{
"content": "@AskTigogh Well I had some questions so I sent it to your dm",
"role": "customer"
},
{
"content": "@573230 Al... | a945dec38c5235eeef9d10cf75f1f46c | The customer is asking about which countries have roaming services. The agent told that they have responded to their query. |
[
{
"content": "@Delta I’ve been trying to contact Delta about changing my reservation. They keep saying they’ll call me & I won’t lose my place in line. Now it’s past the window to change the res w out a fee. Still haven’t gotten through to anyone.",
"role": "customer"
},
{
"content": "@769085 Oh... | 48b916213e74d9cb794109372180a945 | Customer is complaining that they are trying to contact Delta about changing their reservation but no response and also complaints that they didn't receive return of miles to their account. Agent updates to provide their confirmation number via DM so that they can assist and also updates to wait 3-5 business days for the miles to return to their account. |
[
{
"content": "@VerizonSupport @115725 @115722 Why does this error on your app keep happening almost once/wk? My dad has to spend hrs on phone to fix https://t.co/aBQrYWAUuO",
"role": "customer"
},
{
"content": "@554626 We do apologize for the inconvenience. Are you able to log into https://t.co/gkmH... | afbacb06e9e20a7b3cb84575a64d28c3 | Customer is complaining that every time he needs to set a new password whenever he log into the app and asked to resolve the error from engineers. Agent has apologised for the inconvenience and confirmed whether the password is saved in the device or not. Agent updated to save the password manually. |
[
{
"content": "@British_Airways we submitted a claim over 3 weeks ago and still haven't heard back from you 🙄",
"role": "customer"
},
{
"content": "@122258 Hi Sarah. Customer Relations work in order of date received. We'll be in contact as soon as we can. Thanks for your patience. ^Lolly",
"role... | 8f61c15aef9a796373fdbb7f61761b62 | The customer was complaining that he has submitted a claim over 3 weeks ago and still not heard back yet. The agent confronted the customer that all passenger queries will be resolved as quickly as possible. |
[
{
"content": "First day of internet in my new house... BAM pc goes out of action 😣 Spent the evening trying to fix it but still no luck, all from installing the @116230 creator update 😣 Well done @115890 👏",
"role": "customer"
},
{
"content": "@643802 Hi, Tyler. May we know the status of your con... | 36408fe33bac85f26ebbb510c69bff3d | The customer is seeking help since he is facing the internet issue in his new home. The agent asks whether there is any issue after the factory reset and asks to DM for further assistance. |
[
{
"content": "@GWRHelp hi guys, can I get a refund for a cancelled train? Technically, awful service tonight I'm afraid.",
"role": "customer"
},
{
"content": "@137807 Hi Michael. Sorry for the disruption. What journey are you making and what type of ticket do you hold? Lewis",
"role": "agent"
... | 34dd933bbf0ba33f670071db550dd3ea | The customer was asking that will he able to get a refund for a cancelled train. The agent told that the compensation is based on the delay to your journey. |
[
{
"content": "@SpotifyCares some of my songs in my library are not playing at all!! !",
"role": "customer"
},
{
"content": "@257826 Hey Kaylie! Just to check, are those songs grayed-out? Sending us your device, operating system, and Spotify app version would be handy too /PC",
"role": "agent"
... | c3e8b2fa4d8c894786effb23e9b1c42a | Customer complaints that he is unable to play songs in his iPhone library. Agents informs customer to DM his account username or email address. |
[
{
"content": "@Tesco your self service chap on the tills at Pool Tesco Extra, was a big ray of sunshine on a very blustery grey day. #sunshineonarainyday",
"role": "customer"
},
{
"content": "@267277 Hi there, that's great to hear! Could you DM me with the name or a description of this colleague so ... | b51042d8e3536deea9376e83b6804f74 | Customer is appreciating the service chap on the tills on Pool Tesco Extra. Agent is glad that customer called the store and gave the good feedback. |
[
{
"content": "Disgusted at high numbers of people without kids using parent & child spaces at @sainsburys Crayford. It needs better oversight please.",
"role": "customer"
},
{
"content": "@379392 ... on the honesty and integrity of our customers. Thanks, Karen 2/2",
"role": "agent"
},
{
... | 005e63a8ea2181b8ad07307f4fef4679 | Customer is complaining about huge crowd without kids where they are using parent & child spaces at sainsburys crayford. Agent replied that the car park is owned by horizon and is monitored by cctv and will have parking wardens who will patrol the area and also assured that they have taken this feedback to closely monitor. |
[
{
"content": "@nationalrailenq ...would it be possible to use my ticket on the 9:11 that's delayed by about an hour and should arrive at 10:03?",
"role": "customer"
},
{
"content": "@488574 Hi there, I'm so sorry about this, I can't see this being a problem at all.",
"role": "agent"
},
{
... | 32401943d541cc5835f1315544295878 | The customer is asking that can he use the delayed ticket for the next arrival. The agent asked to visit theticket office. |
[
{
"content": "Can’t get into apple news on iPhone🤷🏼♂️ @115858 @AppleSupport",
"role": "customer"
},
{
"content": "@127403 Happy to help. So we're on the same page is this the Apple News app or the website you're attempting to access?",
"role": "agent"
},
{
"content": "@AppleSupport Ap... | 8625cb30dd78f53d8441653f2bc24e06 | Customer is asking can get into apple news on iphone. Agent suggest the customer to delete and reinstall the news app. |
[
{
"content": "@ChaseSupport hey folks i keep getting this nonsensical error message while trying to book a hotel in tel aviv w/ my rewards points. none of the two alternatives, including the identical one to my entry, work either. bug or no hotels available? https://t.co/U8XsWuzMiD",
"role": "customer"
},... | bbc275cb61734fa557f9cb8214da16ef | Customer is getting an error message while booking anhotel. Agent informs customer to feel free to reach out again ig they have any issue. |
[
{
"content": "@VerizonSupport audio but no video in 02905.",
"role": "customer"
},
{
"content": "@348998 Is this happening on all TVs?",
"role": "agent"
},
{
"content": "@VerizonSupport Menu & Netflix work fine. Only have 1 TV.",
"role": "customer"
},
{
"content": "@34899... | cfbeabb1c2f9c53a791fa63a44ab92d0 | Customer is complaining about the set top box where only audio but no vedio. Agent says to reset the setup box to see if the problem resolves. |
[
{
"content": "@GWRHelp Any news on what happened to the 9.13am from Lawrence Hill to Bristol Parkway? It was delayed, now it appears to have disappeared.",
"role": "customer"
},
{
"content": "@721962 Hi there. There were animals on the line so the train had to bypass the station at a reduce speed so... | 4eed69e923b203475c747744c3cd94f6 | Customer is enquiring about the delayed train. Agent states that it was due to the animals which were on the line. |
[
{
"content": "Fault cause they system down fuck @115714 . Y’all waisted a hour of my life. To give me a $20 credit on a $150 bI’ll for one line 🖕🏽🖕🏽 https://t.co/CuWDHHOjho",
"role": "customer"
},
{
"content": "@309496 Hello, we can't imagine how frustrating this has been for you, we are truly s... | 822bfbb831711cbaf42fdfd092c4ba0e | Customer is complaining about the systems for not working properly. Agent is stating that they are having issue with the systems at the time. |
[
{
"content": "@148884 do not book with this company. Absolutely the worst! Deleting the app and telling all my friends to dump them. Horrible!",
"role": "customer"
},
{
"content": "@478570 That isn’t what we like to hear! Email __email__ so we can learn more",
"role": "agent"
},
{
"cont... | 1950ce6e35d7c75af52184d5c8233afa | Customer is complaining about deleting the app and telling all friends to dump them. Agent says sometimes 140 characters isn't enough and followed via email. |
[
{
"content": "ordered somethin on @115937 & accidentally used my parents addy cuz it was default& requested to cancel right away and it was still too late ?",
"role": "customer"
},
{
"content": "@490757 The seller should still be able to cancel it unless they've already shipped it. Have you ... | b9e4e3bd9914afc891b8796422a298a4 | The customer says that he accidentally ordered something to his parents address as it was default and could not cancel the item. The agent says seller can still able to cancel the item unless they have already shipped and recommend to continue work with seller and open return request if it does not arrive on time. |
[
{
"content": "@SpotifyCares any reason why your app is \"unavailable\" in Spain? https://t.co/M5M34BSswz",
"role": "customer"
},
{
"content": "@637766 Hi there! Can you tell us where in Spain you're located? We'll see what we can suggest /NH",
"role": "agent"
},
{
"content": "@SpotifyCar... | 2d482fb60f4a5bba769bf2b7e61c17b6 | Here is complaining about app is not showing in Spain in particular country and wants better solution. Here agent ask proper location and assist her to make changes in settings and gives the better solution. |
[
{
"content": "Hey @115777 it would be nice if when I minimized Creative Cloud @117341 upon opening the app, it stayed minimized #ProductFeedback",
"role": "customer"
},
{
"content": "@357513 Hi Joe,\n Did you try clicking the 3 dots by your profile pic in the CC desktop app & select Pin to menu ... | a1e7ab29a4195bf1aa1f5a74b0091b30 | Customer wished that the minimized Creative Cloud upon stay upon when opening the other app. Agent updated to refer to a given link, and also tells that their team is working on this issue to get it fixed asap. |
[
{
"content": "@airtel_care fuck you, your company, your CEO and even COO. you will fold up and run into loss as u have caused me pains,4weeks n counting",
"role": "customer"
},
{
"content": "@130842 Hello @130842, kindly provide a mobile number we can reach you on for verbal clarification. Thank you... | 09f1f1eda420edb933147e2700ac4662 | Customer is nit happy with the customer support for not attending to his issues. Agent assures that the issue is being looked into and will contact shortly. |
[
{
"content": "@115725 Really disappointing service. After weeks dealing w/ wrong accusations, my bill is higher b/c of Verizon’s mistake. @118156",
"role": "customer"
},
{
"content": "@651141 What mistake was made? We would like to help. ^KMG",
"role": "agent"
},
{
"content": "@VerizonSu... | a9854ff1dd946ad4618a3fabe2793f08 | The customer is complaining that his bill was higher only because of verizon's mistake. The agent asked to dm them for further assistance. |
[
{
"content": "MY PHONE IS UNLOCKED SO WHY CAN'T I VIEW MY NOTIFICATIONS #iOS11 @AppleSupport @115858 @116333 https://t.co/v7o2XNESxl",
"role": "customer"
},
{
"content": "@138172 We'll work together to get you able to view those notifications in no time. What happens when you try to view that notifi... | ac71746eb04be4c2456e2d54a5fede47 | Customer is stating that he is unable to view the notification even after unlocking the phone. The agent asked the customer to restart the phone once. |
[
{
"content": "@115722 what is going on with #SNF being frozen for the last 30 minutes. All other channels are working and I’m missing the game because of #Fios being messed up.",
"role": "customer"
},
{
"content": "@673907 Good evening, is this happening on all boxes? ^RMD",
"role": "agent"
},... | bb8743de6a2608bb1c3bc2696fb87313 | The customer is asking what is going on with #SNF being frozen for more than 30 minutes and adds that all the channels are working and he is missing the game because of #Fios being messed up. The agent asks to reseat the coax cable at the main DVR and the spitter and to put it back securely. |
[
{
"content": "Telp ke call center @115802 malah disarankan pesan lewat call center ajah next nya.. WHAT??!! Apagunanya you punya web",
"role": "customer"
},
{
"content": "@365268 Hi Ana, kindly tweet us in English or you may also contact the Call Centre https://t.co/H9HzxD1OOh for further assistance... | f7a6652a75ac3a73958e6719a9ca071c | Customer complaint about almost 10 % hike in ticket price while making payment on payment page. Agents informs customer that processing fee will be charge accordingly to bank. |
[
{
"content": "@Safaricom_Care hey kindly can you reverse a transaction i did wrongly few minutes ago.",
"role": "customer"
},
{
"content": "@318819 Hi Angie, sorry this happened kindly share the transaction id for assistance.^WK",
"role": "agent"
},
{
"content": "@Safaricom_Care Transact... | 816389a137d0ff1b0a043a2f7da73573 | Customer is requesting to reverse the transaction to the account. Agent asked the customer to share transaction ID and informed that wrong transaction will be cancelled. |
[
{
"content": "Got an offer code from @116057. After using code, needed to change the order. Not an option, so canceled & reorder.",
"role": "customer"
},
{
"content": "@116057 Congratulations, @116057, this is how you lose a customer before they even become one. Good job. I'll use @115877 instea... | 73137606c1ec52a6268570a790215709 | Customer couldn't change the order after using offer code. Agent informs customer that credit doesn't shows until order is complete. |
[
{
"content": "@AppleSupport I've been having to restart my phone every time I want to update apps otherwise the app store will show an error. Is this something you are aware of?",
"role": "customer"
},
{
"content": "@231128 We appreciate you reaching out and providing us this information. We know ho... | ead085c1865c2dc09f3307530b6ddd40 | Customer complaints about his phone getting restart every time he updates app. Agent informs customer to reach out in DM using link given. |
[
{
"content": "@XboxSupport My subscription expired and it won't allow me to change my card number. And the system says my email address doesn't exist...",
"role": "customer"
},
{
"content": "@XboxSupport Now I can't pay online nor in the Xbox store. I also bought 3 different codes from Walmart and t... | 999d38e6b7bcc35ff7e67311bf543a32 | Customer is complaining that they are unable to pay online nor in the Xbox store since their subscription has expired and its not allowing them to change the card number and also system says that mail address doesn't exist. Agent asks the customer to which country they belongs, to provide a direct link for further assistance. |
[
{
"content": "@VirginAmerica how can you let your staff promote another airline they know nothing about? @AlaskaAir please train VX staff so they don’t look like idiots to those who have flown VX for years...and fix the aircraft seats, etc... #disappointedguest #ImDone",
"role": "customer"
},
{
"con... | 0e35203a45a94307fd0e71dcbd98e350 | Customer is complaining that how can they let staff to promote another airline without knowing anything. Agent updated that they will share the feedback with their leadership team. |
[
{
"content": "How can @SW_Help sell enough tickets for a 10 coach train and a 5 coach one appears! Awful journey and service.",
"role": "customer"
},
{
"content": "@437870 The majority of our customers buy a ticket for a journey and not the individual train, we do not limit the amount 1/3",
"rol... | 1188a121cccfa2ee9562172b5f25ce8c | Customer complains of coach in trains. Agent provided customer service team mail id to send a feedback. |
[
{
"content": "@AirAsiaSupport I have book air asia bangalore to pune and paid 650 rs for seat with extra leg space and you assigned some other seat to my wife #whatcrap #assignproperseat",
"role": "customer"
},
{
"content": "@711387 Please be informed that you didnot even pay for the seat and we hav... | 458a8b40a2c64ebf58e7bdab8e13427f | Customer is complaining that he have booked an extra large seat for his wife who is travelling with infant and the booked seat is not provided to her. Agent has not booked the seat and it is an issue has arised by the agent. |
[
{
"content": "@ArgosHelpers just looking at an item on your eBay store is says refurbished. What do you mean? Listing is not clear.",
"role": "customer"
},
{
"content": "@392600 hi shaun what item was it that you was looking at ?",
"role": "agent"
},
{
"content": "@ArgosHelpers Item # 33... | 68f27101bdb98afe5600869fa7c16974 | Customer enquirers about an item which shows refurbished. Agent informs customer to DM catalog number so that they can have a look. |
[
{
"content": "@LondonMidland cancelling a train 20min before arrival is unacceptable! teenage son cycled to the station to find out train is now cancelled",
"role": "customer"
},
{
"content": "@493804 Hi Tracey, sorry to hear this. Where is he travelling between?",
"role": "agent"
},
{
"... | b36b4f8343c47f5ad3b55b8e4d86dfe9 | The customer is complaining that cancelling a train 20 mins before arrival is unacceptable. The agent apologize and told that there are over run engineering works which means they have lost possession of the line. |
[
{
"content": "Would love a @115890 update that didn't break something. Press and hold for right click can't be turned off on @123127 anymore. Digital artists don't use press and hold, it makes the pen unusable. https://t.co/KvEjnLyDBF",
"role": "customer"
},
{
"content": "@145449 Let's help you chec... | b892245244d0a2d6b0d08aef36baa21e | Customer is facing issue with surface pen functioning. Agent informed customer to suggest features to their developers through given link. |
[
{
"content": "@sainsburys do you sell this in your aylesbury store? https://t.co/Ottpdlj5lr",
"role": "customer"
},
{
"content": "@425486 This product is not available in that store. The closest store that stocks it is our Apsley Mills store: https://t.co/SNOKgNel0A.",
"role": "agent"
},
{
... | 521923ae22019d41dc462e43e0d4f65d | Here customer wants to buy some product and takes the help from sainsbury. Here agent informs to the customer that product is not available at their store and helps him over it. |
[
{
"content": "2/2 @VirginTrains spending £50+ on train tickets doesn’t give me the right to get on an earlier train, despite mine being heavily delayed.",
"role": "customer"
},
{
"content": "@821313 Were you travelling with an Advance ticket for your journey? ^CB",
"role": "agent"
},
{
"... | 76797dcf2a5de037c5bad374fdaa5332 | Customer is complaining about the delay train. Agent replied that they are unable to advise further as staff are following the correct protocol. |
[
{
"content": "@AppleSupport why following the initial recent update does the WiFi keep turning itself on, even after expressly turning it off #iphone6s",
"role": "customer"
},
{
"content": "@395371 We can help. Are you turning off Wi-Fi in the Control Center?",
"role": "agent"
},
{
"cont... | 71f3109ad60981d4c99d12e71fdcb4a5 | Customer having an issue with WiFi. Agent updated the customer to turn off the WiFi in control centre and also send the URL for the same. |
[
{
"content": "@AskPlayStation So what should I do if I want some actual support for issues with my PS4?",
"role": "customer"
},
{
"content": "@305746 Sorry for the delay. Please follow the steps in the next link: https://t.co/ZTQiswJ84L",
"role": "agent"
},
{
"content": "@AskPlayStation ... | b8993d0c89372d599733b1af9053901e | Customer is complaining about the issue with game operating system . Agent shared an URL to customer to set restore default setting. |
[
{
"content": "@Delta Flight 2166 this morning going out with 8+ comfort plus seats open and no upgrades cleared?!?! #paxexp #fail",
"role": "customer"
},
{
"content": "@206828 HI, Tim. According to the inventory, all the seats in Delta Confort+ are assigned. *ALY",
"role": "agent"
},
{
"... | f8969ac83c75cf1536d709047ddaf394 | The customer says Flight 2166 that morning going out with 8+ comfort plus seats open and no upgrades cleared. The agent says according to the inventory, all the seats in Delta comfort+ are assigned and they will make appropriate leadership team is made aware of the situation. |
[
{
"content": "@116021 is really getting on my nerves can't watch anything but live TV now because of this stupid Netflix thing. You either pay more for a Netflix account and/or more channels or you are just left SOL....come on y'all really",
"role": "customer"
},
{
"content": "@704062 I want to he... | ee1ffbac01ca91645b86ab931906968d | Customer is complaining that he can't watch anything but live tv now because of this Netflix. Agent suggest him that to DM them his full service address and full name. |
[
{
"content": "@AppleSupport No option to set wifi hotspot timeout in iOS ,which iam looking from 2months ,",
"role": "customer"
},
{
"content": "@308070 We'd be happy to point you in the right direction. Please DM us your Apple device and we'll go from there. https://t.co/GDrqU22YpT",
"role": "a... | e0b85fcc42cd8d2e23eac7190b1bf69c | Customer enquirers about no option to setup wifi hotspot timeout in iOS. Agent informs customer to connect via phone or chat in given URL. |
[
{
"content": "So, @VirginTrains it seems that although I bought a ticket from you and the journey was delayed by over half an hour, that I have to wait indefinitely for a refund and call three separate numbers to get anywhere - despite applying online. Now you've fobbed me onto Northern Rail.",
"role": "cus... | de782f68d28646a0adc0b411918b970d | Customer is complaining about not receiving the compensation for the delayed train. Agent is requesting for the VT reference number over email. |
[
{
"content": "I'd like to talk to someone to identify what features on Azure we need (and related costs). Who can I talk to? @azuresupport #azcommunity",
"role": "customer"
},
{
"content": "@453497 Hello, our Product Team would be a good place to start. Feel free to reach out, more info here: https:... | de294dc75b51cf2cdda29a2e7a33609b | The customer is asking that he want some information regarding azure and about it's costs. The agent asked him to check with their product team and asked them to dm their contact details. |
[
{
"content": "The worst change in MacOS High Sierra is the behavior of the music control buttons on the keyboard. Instead of always working, it only works (sometimes) when the application (iTunes/Spotify) is on the screen.",
"role": "customer"
},
{
"content": "*Coincidentally* it doesn't seem to wor... | cf2de7f27b2d44e04e2a6bcf5ae133d6 | The customer complaining that he can't able to control his itunes music from mobile as well as from external keyboard. The agent helped him by telling him to use third party app that fix the issue. |
[
{
"content": "@115911 @118272 agree my insured📱is faulty. Runaround & disconnects. After 4 wks following all protocol, nada. Had 2buy another! F.A.I.L.",
"role": "customer"
},
{
"content": "@483008 Hey Tiffany, if you're still needing assistance with this. Send us a DM and we can get you taken ... | f3f345a7b9ca5f07811a28d8bd6ca3dc | Customer is complaining about the mobile runaround & amp, disconnect and also have spend enough money and time. Agent says well those are two things are all about here in t-force. |
[
{
"content": "@118056, why can't I past commends into the web PowerShell terminal browser window?? ?",
"role": "customer"
},
{
"content": "@139811 Could you please explain more what you are unable to do? ^MB",
"role": "agent"
},
{
"content": "@AzureSupport I had a text file with three se... | 26f87806e2297031d42b79e331a1b084 | Customer is complaining that he is unable to use ctrl+v keys to paste the text within the powershell console. Agent requests to post it on the provided URL so that their engineer will look into it. |
[
{
"content": "@VirginTrains Westcoast wins after experiencing Eastcoast today for the 1st time 😂 5 1/2 hours home - Stevenage, I can drive in 3.5. More frazzled than tackling the M1 & missed my meeting!! Not all virgins fault but short staff and delayed train from Doncaster did not help 👊🏻",
"role":... | 6e685f6b81469feb1d2506ec8435f75e | Customer is complaining about train dealy. Agent assure the customer to look forward on the issue and evolved into a short phrase . |
[
{
"content": "@SW_Help do any of your train attendants actually check to see if there are people still getting on the train before closing doors on them?",
"role": "customer"
},
{
"content": "@SW_Help Luckily the transport police at the station were very helpful and made up for it...",
"role": "... | 510b361553975eb57e1b9b62c2907801 | Customer is inquiring about the change in free travel for children. Agent shares a page to check for the explanation for the same. |
[
{
"content": "@115858 @AppleSupport I’ve never been so disappointed in an update. This IOS is trash constantly disconnecting my phone from Bluetooth ...",
"role": "customer"
},
{
"content": "@753610 We want to help. Which version of iOS 11 is installed on your iPhone? You'll see this in Settings >... | 44caeefa37126b87b050a9e90054cd3d | Customer is complaining about the IOS update as it is constantly disconnecting phone from bluetooth. Agent suggested to delete the bluetooth profile from both devices and pair them again and also told to keep them in loop. |
[
{
"content": "@VirginTrains got an advance ticket for 13:23 to Coventry from Euston. Might miss as been delayed on other trains, can I get train after",
"role": "customer"
},
{
"content": "@720912 Are you travelling with a ticket that includes a connection at Coventry, or is this a single fare? ^CB"... | 2a8d1fc9a25a9eb2481c0c925d76d7c5 | The customer says he has advance ticket for 13:23 to Coventry from Euston but he may miss as been delayed on other train so asking can he get train after. The agent does the customer travelling with a ticket that includes a connection at Coventry and says he would speak to virgin staff so that they can endorse and advice further. |
[
{
"content": "Come on @Tesco how hard is it to work the tech? #technology https://t.co/PHysG3TlDA",
"role": "customer"
},
{
"content": "@702126 Hi James, it looks like their off rather than out of order. Which store was this in please? Thanks, Leah.",
"role": "agent"
},
{
"content": "@Te... | c5f1c66557a6d73da5d8c5aa584f0c26 | Customer is asking why automated tolls are closed when there is a line of people waiting it to be open soon. Agent updated that there are other lanes too which are opened. Agent also updated that they will speak with the management and give feedback to the colleagues. |
[
{
"content": "Could have died eating a @sainsburys pie. Nearly choked on piece of glass. https://t.co/Tba9zWwqNz",
"role": "customer"
},
{
"content": "@321242 I'm really sorry about this Rob. Are you okay? Do you still have the products packaging and piece of glass found? Aisha",
"role": "agent"... | 027bdd129e86706ceb56a0ec159ef568 | The customer is complaining that he choked a piece of glass in his pie bought from sainsbury. The agent apologizes for that asked him to return it if he still has the product packaging and a piece of glass found, also asked him to dm full name, contact number, and address via the given link. |
[
{
"content": "@115714 just wasted an hour of my life w \"cust service\". You should revisit that title. #horribleservice@sprint",
"role": "customer"
},
{
"content": "@732937 Hello there, what's up? Please, tell us a bit more of what's going on. - FS",
"role": "agent"
},
{
"content": "@sp... | 8f895049f612b94f0b8179c2a9b5e82e | Customer is complaining about the phone which was lost. Agent recommended to call to the apple and provide the login information. |
[
{
"content": "I want to buy some stuff from @115821 but they are not shipping to my address. That stuff doesn't available on Amazon India. What should I",
"role": "customer"
},
{
"content": "@177043 I'm sorry the products you'd like to buy aren't available on Amazon.in. Could you let us know what w... | 3af258a3dbb1a76f7f14ca7b71e14448 | The customer wants to buy some stuff from Amazon but it was unavailable in Amazon.in. The agent is telling the customer that the required stuff is not currently available and ask him to keep on checking the website for further updates. |
[
{
"content": "@118916 600000 points and I cant spend them. Thats me finished with IHG. Absolute rubbish now!!!! !",
"role": "customer"
},
{
"content": "@339457 2/2 know your account number and details of the your redemption? Thanks ^lp",
"role": "agent"
},
{
"content": "@339457 1/2 Thank... | eb7428a777adf4c7627bb416ab4685dd | The customer is complaining that he is not able to use his 600000 points. The agent responded that they can not use their points for redemption. |
[
{
"content": "@sainsburys Hiya, when are your Christmas home delivery slots going to be released?",
"role": "customer"
},
{
"content": "@688992 We don't have this info available at the moment but delivery slots are generally available 3 weeks in advance. If you are a delivery pass holder they are av... | b6db90435eb7ba3e692c3fa242efc6f1 | Customer is inquiring about christmas delivery slots . Agent IS provided necessary information to the customer regarding the slots.. |
[
{
"content": "@116549 amazon without warning canceled my Xbox one x order. How can I still get on 7th. Please help this is such bullsh***",
"role": "customer"
},
{
"content": "@423984 We'd love to help, Robert! First we'll need a little more info. Did we send an e-mail explaining the cancellation? ^... | 62a87044b8aa4ad4b3074f664e952f6b | The customer is complaining that the amazon canceled his order without informing him. The agent responded saying that orders with payment issues cancel if the payment isn't updated in 3 days. |
[
{
"content": "@GWRHelp Thanks for a £10 refund charge on a £16 ticket because of an error. GWR profits over service, train is now running 8 minutes late! !",
"role": "customer"
},
{
"content": "@414697 Hi Michael. What service are you referring to please? Rach",
"role": "agent"
},
{
"con... | b4f6c95b33ddfc72cf5333286ad9e4bf | Customer is complaining about charges to change ticket. Agent request customer to send an photo of tickets via DM. |
[
{
"content": "@CoxHelp hi, need help setting my modem/router combo to bridges mode.",
"role": "customer"
},
{
"content": "@165297 The modem you desccribed handles Internet, home network, and telephone service. -Chris",
"role": "agent"
},
{
"content": "@165297 It can be exchanged for on... | bd226e085c41a573d70edcc38eaa1446 | The customer having issue with the setting up of a modem or router. Agent requesting to customer to send a direct message regarding account information of a customer to get know the possible solution. |
[
{
"content": "@sainsburys Sainsbury’s lemon and raisin pancakes, with one lonely raisin! Why? https://t.co/qMctkGiC3j",
"role": "customer"
},
{
"content": "@468383 Sorry John! Can you give us the barcode and confirm the store you got these from please? Danny",
"role": "agent"
},
{
"conte... | 7b2eb30f486f70fd7d81ddc8854a756f | Customer complaining about in lemon and raisin pancakes why with one lonely raisin. Agent asking about bar code and store confirmation where he got these products. |
[
{
"content": "Just been to @Tesco express, asked the assistant where the Bovril was..'never heard of it' he said! !🤤 I give up!! !",
"role": "customer"
},
{
"content": "@468661 Hi there, that's very strange indeed. can you let me know which store this was at and can have a look for you? TY - Lee",
... | 951a029c2ec13be2dca428ff7f3bd140 | Customer is complaining for not selling Bovril at a particular local store. Agent states that they don't have stock of the product and assures they will start selling in local store. |
[
{
"content": "@43734 Why do @marksandspencer Mini Bites tubs only warn about Peanuts if u read the French or Dutch? #peanutallergy #badlabelling https://t.co/cPOyevGqu8",
"role": "customer"
},
{
"content": "@43734 @marksandspencer https://t.co/iYpWi9IOOa",
"role": "customer"
},
{
"conte... | 0817a0c51384dfe5c52adbfcd54819a8 | Customer is complaining about the information provided on the package of an eatable which are in other languages. Agent states that they are making changes and can notice the changes over few weeks. |
[
{
"content": "Hey @VirginTrains, just tried to by tickets through your app & in the 10 seconds from selecting them to paying they became \"unavailable\". Reset the app & now they've gone up! Really disappointed. Tempted to go with Chiltern. Don't supposed you want to offer them at old price?",
"role... | ef21903b3ee3e094631ae0ca905dd2fd | Customer having an issue with ticket booking @Virgin Trains. Agent updated the customer to contact the Aftersales team may able to advice via Websupport Live Chat. |
[
{
"content": "@AskPlayStation The power indicator for Sony 4 does not appear",
"role": "customer"
},
{
"content": "@AskPlayStation What's the solution?????? ?",
"role": "customer"
},
{
"content": "@411895 Here to help! Please provide us more details about the issue that you are having in... | 125ede3b5a0b9ee76c10b7fd5210f70c | The customer says that the power indicator for Sony 4 does not appear and asks how can he fix motherboard for PS. The agent asks to follow the steps in the link provided to resolve the issue and and suggests to Press the power button for 30 sec and then check if it loads to Safe Mode. |
[
{
"content": "@116076 Store 3752 changed the delivery policy to have a minimum of $11. Now I can't redeem my rewards without buying extraneous items to meet the minimum. I used to order from you guys on a weekly basis. I will be sticking to Dominos from here on out. Thanks for your loyalty",
"role": "custom... | ec52abc178b6a5192f88c027dcc6963f | Customer is complaining about not being able to redeem awards without penalty. Agent is requesting for the contact information to inform the operators about it. |
[
{
"content": "If you really wanna know how to pack a 7 day bag - Let @Delta lose your bag for a month and have to buy on a strict travel budget.",
"role": "customer"
},
{
"content": "@Delta Only for you to hope they reimburse your receipts",
"role": "customer"
},
{
"content": "@Delta Wor... | fd6bc4053b866f4e8208599b72caf85a | Customer is complaining about lost bag and didn't get any response from the baggage team as well. Agent enquires about filing the claim and states that they don't use automated responses. |
[
{
"content": "#VTUPDATE Services are likely to face delays for the remainder of the day https://t.co/8Nd6h3aBZ1",
"role": "agent"
},
{
"content": "@VirginTrains Unimpressed at Birmingham New street. Platform is jammed, no direction, it is absolute carnage!",
"role": "customer"
},
{
"cont... | 9ea6c23a5cf8f3503b7e63ba55af48ef | The customer is complaining that he can't claim delay repay. The agent asked the customer to claim via their delay repay. |
[
{
"content": "@Tesco Hello, I bought 2 Tesco's own Xero Colas and was wondering why one of them tasted awful, it was 8 months out of date (APR 2017) so I checked the other bottle, but that one says APR 2018 and is fine.",
"role": "customer"
},
{
"content": "@240999 Hello there, I am sorry you have p... | 26dc74c62ab8f1266618b1969cd73ccf | Customer is complaining about the expired coke that he bought in the local store. Agent requests for personal and purchase information in order to initiate the refund. |
[
{
"content": "@Delta He got sent on a last min business trip and is spending his 30th birthday alone without his family and fiancé. Flight 1461 SAN-MSP!🙏",
"role": "customer"
},
{
"content": "@210573 I see in his itinerary that his birthday is tomorrow. His flight today is already flying. Since the... | 4844e6750b20342f8ab29cb8fa4925e0 | The customer says his fiance got sent on a last min business trip an spending his birthday alone without family and fiance and asks to wish him happy birthday. The agent replies they will wish and then says they are not able to wish all the time. |
[
{
"content": "#sprint worse service in America. Never get sprint ever ever ever",
"role": "customer"
},
{
"content": "@275028 Can I please have your nearest ZIP code an cross street? I would like to help. - IR",
"role": "agent"
},
{
"content": "@sprintcare 89121, Laguna Shores Lane",
... | ba7212c9a7a83afd825d2f316de686f2 | Customer is complaining about bad service connection. Agent updated that please send us a DM so that we can further assist . |
[
{
"content": "@ATVIAssist hello my call of duty is not working",
"role": "customer"
},
{
"content": "@315710 Hi there! Can you please clarify what game and platform you are having issues with? Are you receiving any error messages? ^TV",
"role": "agent"
},
{
"content": "@ATVIAssist Call o... | 0687e5e1f80a726ba44e98c6a53d09f4 | Customer is having an issue with a game Call of duty. Agents provide an URL for further assistance. |
[
{
"content": "@AskAmex When is interest charged on Charge Cards with Pay Over Time, Sign and Travel, etc. From the Due Date or from the Closing Date?",
"role": "customer"
},
{
"content": "@401031 Hi there, thx for tweeting us. That's a great Q! Card Members can avoid paying interest by paying the A... | bbd1e51fad6aa7cb7362f00fb9340569 | Customer is enquirer that when charge card is interest charged with pay over time, sign and travel etc. Agent updated that the interest is accrued from the due date. |
[
{
"content": "@AsurionCares i did not forget about my issue. Will you all compensate me for an employee disseminating faulty information? #IWantMyBeats #IDeserveFairTreatment",
"role": "customer"
},
{
"content": "@618586 Unfortunately, we are not able to offer any compensation. ^KF",
"role": "ag... | 9afa61193fa04cdf95a3eb5d5813d7ed | Customer is asking to compensate him for an employee disseminating faulty information. Agent updated that it is not able to offer compensation and asked to share information for investigation. |
[
{
"content": "After upgrading iPhone7 to iOS 11 and then connecting it to my car navigator with USB, the song list is no longer displayed. @AppleSupport",
"role": "customer"
},
{
"content": "@447897 We're glad to help! First, have you restarted your iPhone since noticing this? Here's a guide: https... | 25614a04cd87aba4905f19fdb148e06d | Customer is complaining about the song list which is no longer displayed when connected to car navigator with USB after upgrading iPhone7 to ios 11. Agent provides a link which will guide the customer to resolve the issue. |
[
{
"content": "Who else is having same issues w-T-Mobile? I recd about dz dm with similar stories, I really am sorry u r dealing w-tech issues & cust service. I believe u Cuz of this #exhausted #lies #runaround https://t.co/weFIV0Dtxu",
"role": "customer"
},
{
"content": "@130878 I would love to... | 24a405757a5613380c64479824a724d8 | The customer is complaining that they were facing issues with w-t-mobile. The agent asked the customer to dm so that they can help further. |
[
{
"content": "Okay for some reason Spotify won't let me listen to the album. Really @SpotifyCares #meaningoflife https://t.co/zNdVSfX0Mc",
"role": "customer"
},
{
"content": "@426501 Hey! Help's here. What device, operating system, and Spotify version are you rocking? We'll see what we can suggest /... | 37c9321dd970611f6cfc6527c756ed12 | Customer is facing issue as Spotify doesnt allow to listen to album. Agent request customer to DM his account email address and theywill take a look backstage. |
[
{
"content": "6 year customer. About to end. Why do you not have fox sports 2? Can’t even watch supercross and I pay you 200$ a month? Bye. @115900 @comcastcares",
"role": "customer"
},
{
"content": "@379303 We constantly evaluate content availability for our customers. We can pass along your feedba... | 63562044c80b2c883e49eb2085467e03 | The customer is complaining that he is not able watch supercross and he have paid 200$. The agent asking to dm with account information. |
[
{
"content": "@115769– help! Since your update from 6 to CC all my RAM is being used to just run basic functions. Editing time has slowed to a crawl because each photo takes minutes to work on instead of seconds.",
"role": "customer"
},
{
"content": "@638823 Hi Sarah, do you have Lightroom Classic C... | bda4b71d936ff7f227c46c66d38ec9e2 | Here customer is complaining about classic lightroom over utilising the RAM and consuming more space while taking photo. Here agent ask the details and sends a link to follow the steps to get resolve the issue. |
[
{
"content": "@XboxSupport Is it normal for my Xbox One X to be making pretty loud fan noises? Even while the console is off? It seems to be louder than my original One.",
"role": "customer"
},
{
"content": "@682850 Hiya! Just to clarify, does your console have plenty of room for ventilation: https:... | 50238cc7e890520cc55a201d3eb9c61e | The customer asks whether it is normal for his Xbox One X to be making pretty loud fan noises even when the console is off and adds that it seems to be louder than his original One. The agent asks whether the console have plenty of room for ventilation and whether the console plugged directly into a wall outlet and recommends the direct wall outlet connection. |
[
{
"content": "16 days ago @115714 took $1200 from my bank account without notice. We called and were told the mistake would be fixed in 2-5 days… #sprint",
"role": "customer"
},
{
"content": "@115714 #2weekslater",
"role": "customer"
},
{
"content": "@152116 Please shoot us d DM, so we c... | 44bd3dc7d89c783a209117e065880de1 | Customer is complaining about the debit from bank account without notice. Agent states that the customer service is doing the right thing to resolve the issue. |
[
{
"content": "@122951 Did a recharge of 346 RS after browsing the plan from the list. Now @idea_cares @116331 Denying there is no plan. WTF is this? https://t.co/gP8Q8Iw7ph",
"role": "customer"
},
{
"content": "@127530 Sorry for trouble. We have noted your concern and will get in touch with you soon... | 84ee5dbff34774a342616854f1a096d4 | Customer is complaining about the idea care denying there is no plan. Agent says as per telecon issues has been initiated under SR& , expected completion. |
[
{
"content": "@116331 \nHi Team \nYour Postpaid Channel \nStore Name is Girme Cellular Pune Charge me Rs 50 For MNP Sim without Any fr Charges.",
"role": "customer"
},
{
"content": "@514690 We do apologize for the unpleasant experience. Please DM your Idea and Alternate number for further assistance... | 2f8ce240a4e933d78d04f3b672451af4 | Customer complaint about being charged rs 50 for MNP sim with out information. Agent informs customer to provide exact address of the idea store with pin code. |
[
{
"content": "Eager to get to DTW to engage w/@389184. However, stuck on tarmac in MKE cause my @AmericanAir flight has unknown glitch.",
"role": "customer"
},
{
"content": "@389183 Our crew's working hard to prepare for takeoff and we'll have you in DTW as soon as we have a chance. We appreciate y... | f032e21ddeba280661f05f16c19267e1 | Customer is complaining about delayed flight and concerned about missing his connection flight. Agent states that they have added a back up flight and requests to reach out to an agent upon arrival to get new boarding pass. |
[
{
"content": "@MicrosoftHelps my computer has been updating constantly the last 2 weeks, when is the misery going to stop?",
"role": "customer"
},
{
"content": "@213969 Hi, Chris! We definitely want to help. Just to clarify, which version of Windows are you using? Tell us more about your concern.",
... | 1376a343ededf2546514a447e846d7df | The customer is complaining that his computer has been updating constantly from the past 2 weeks. The agent told that to resolve the issue with the update, they can run the update troubleshooter. |
[
{
"content": "Just got back from @tesco where I bought @305021 kit box for my son only to find paid £10 not £6 and got 25 cards not 45 #missold https://t.co/yBO0UP04hT",
"role": "customer"
},
{
"content": "@305020 Hi there, can you please let me know the name of the store you purchased this from? an... | 4a87fc9dc29a51bdc73b7a257cfc96ab | Customer is having an issue with overpricing of the product. Agent asked the customer to send the store name and the receipt copy and finally updated to refund the amount . |
[
{
"content": "@AmazonHelp hi, what’s going on I’ve placed an order a week ago now supposed to arrive today, and says it’s delayed, delayed where ?",
"role": "customer"
},
{
"content": "@467632 I'm sorry for the delay! Have you been provided a new delivery date? ^MW",
"role": "agent"
},
{
... | 03f40d5abc6c39ec432844b04cad0794 | Customer complaining about delaying the order he placed a week ago. Agent is asking that have you been provided a new delivery date. |
[
{
"content": "@115850 why aren't you delivering products to #Kalimpong? #pin 734301 \n\nIt was not like this few weeks ago",
"role": "customer"
},
{
"content": "@425472 Due to shipping restrictions or non-availability of courier service in your area, this item can't be delivered to your.1/2 ^RD",
... | 0f01d9b5e5873fa9863cc2fd1c49772d | Customer complaining about product not been deliverd. Agent informed delivery of product depends on the serviceability of pincodes and the courier availability. |
[
{
"content": "iOS 11 fucked up my music app 🤦♂️ https://t.co/0tdwV1WWra",
"role": "customer"
},
{
"content": "@AppleSupport",
"role": "customer"
},
{
"content": "@374419 We'd like to help. What's happening with the Music App?",
"role": "agent"
},
{
"content": "@AppleSupport... | f474fca16363d852a55462cdbd02607b | Customer complaining that lock screen controls don't work anymore and also when he connect his hone to his car with a lighting cable he cant change songs anymore. Agent asking that which version of IOS he is running and suggest to restart the device. |
[
{
"content": "For $219 a month I get to watch my @168743 on FS1 in the #ALDS with static on @115722",
"role": "customer"
},
{
"content": "@204443 Help has arrived. Can you try disconnecting both power and coax cables from the box and wall jack? Reconnect after 30 seconds.",
"role": "agent"
},
... | cb86ede489ce7ada64f6b12d161c26ad | Customer having an issue with TVs channels. Agent asked the customer where the main splitter is at in home. |
[
{
"content": "@161612 my game crashed riht when i beat the super boss fight... plz help that took too long",
"role": "customer"
},
{
"content": "@161612 @ATVIAssist ^",
"role": "customer"
},
{
"content": "@397002 Hey there, could you clarify a bit more for me please? ^VH",
"role": "a... | d43cd51220e649ca1b6bf2cae082bc87 | Customers is enquiring about getting calling card as reward before his games end. Agent informs to send a video of his client crashing specifically. |
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