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348644b7-7996-520a-82fd-d2e09a8a4aa7
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App won’t start on devices with Apple M1 or M2
|
If you cannot start the ExpressVPN app on your Mac running a M1 or M2 processor, update to the latest version of the ExpressVPN Mac app. The latest version comes with native support for all Apple silicon Macs—including the M1 and the M2.
Need help? Contact the ExpressVPN Support Team for immediate assistance.
Back to top
Was this article helpful?
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|
2025-03-25 06:51:16+00:00
| null |
102 |
a25edc51-f310-5917-b181-38b1bb1e8d26
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How to change DNS settings in Mac
|
Need a VPN for Mac?
Get ExpressVPN Now
This guide will show you how to change the DNS settings on your Mac device.
The Domain Name System (DNS) turns domain names into IP addresses so that your browser can read them and load the correct pages. When you are connected to the internet, by default, you use the DNS servers of your internet service provider (ISP), which may not be secure or private. This can potentially expose your DNS queries, including your internet activity, to third parties. To prevent your DNS queries from being exposed, connect to ExpressVPN, which has its own private, encrypted DNS servers to handle your DNS queries.
If you want to use other DNS servers, you can update the DNS settings on your Mac device.
Important: When you are connected to ExpressVPN, your DNS queries will go through ExpressVPN’s DNS servers. To use other DNS servers on your Mac device, you must be disconnected from ExpressVPN.
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2025-03-25 06:51:17+00:00
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103 |
988a3c24-348f-5e8e-80ed-3034be1dc5df
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Additional privacy feature to keep your information private on Android
|
Need a VPN or DNS for your device?
Get ExpressVPN Now
Some information visible on the ExpressVPN Android app screen is visible when screenshots of the app are taken, and in the Android multitasking view. For example: Your real IP address is shown on the VPN tab when not connected to VPN, and some login details are shown on the Keys tab when ExpressVPN Keys is unlocked.
To get an extra layer of privacy, you can choose to manually disable the in-app screenshots feature, which will do the following:
Prevent taking screenshots of the ExpressVPN Android app
Prevent the ExpressVPN Android app content from being visible in the multitasking pane
Prevent apps with special permissions from seeing certain content of your app screen when viewing the ExpressVPN app
|
2025-03-25 06:51:18+00:00
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104 |
a94c55c0-5a2c-53a8-9b47-caf663adb58c
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About Google Play Store in-app purchases for ExpressVPN
|
ExpressVPN subscriptions are now available for purchase via the Google Play Store.
Jump to…
General details about Play Store in-app subscriptions
Change subscription plans
Update billing information or payment methods
Resolve payment issues
Resubscribe to a Play Store subscription after cancelling
30-day money-back guarantee (refunds)
Cancel a free trial or subscription
|
2025-03-25 06:51:19+00:00
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105 |
021bfbbe-c49f-59c7-b34e-d35e29e3adbb
|
Android Auto not working when connected to the VPN
|
This guide will show you how to fix an issue where Android Auto may show an error message while your Android device is connected to the ExpressVPN app for Android.
To fix the issue:
Open the ExpressVPN for Android.
Tap Options.
Tap Split Tunneling
Under While VPN Is Connected, tap Do not allow selected apps to use the VPN.
|
2025-03-25 06:51:21+00:00
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106 |
6e943f08-df3e-52bd-b8bb-280db6d6f3da
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Network protection for Android: Keep your internet safe when VPN drops
|
A VPN helps secure and anonymize your network traffic. If your VPN unexpectedly disconnects, the ExpressVPN Android app’s network protection feature will automatically blocks your internet. This keeps your data safe by preventing unencrypted data leaks.
Network protection vs Android system settings
While ExpressVPN’s network protection gives sufficient protection to your online traffic, you can enable a setting via the Android system settings that gives you full data protection. However, this setting will block access to local devices. This setting is also not available on Android TVs and Fire TVs.
Important: If you have general connection issues, refer to other troubleshooting guides.
Jump to…
How does ExpressVPN’s network protection work?
How does Android system settings work?
|
2025-03-25 06:51:23+00:00
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e26d1923-8a02-5a5c-96eb-0117246e889b
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Can’t tap Android device screen when setting up ExpressVPN
|
If the screen of your Android device stops working when you are setting up the ExpressVPN app, it is likely because you are using a screen filter app. A screen filter applied on some Android versions will prevent you from tapping your screen to prevent you from opening unsafe items.
To resolve this issue, disable the screen filter app that is active on your Android device and continue to set up ExpressVPN on your Android.
If the issue persists, contact the ExpressVPN Support Team for immediate assistance.
Was this article helpful?
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|
2025-03-25 06:51:24+00:00
| null |
108 |
88d619e2-c496-53e8-a992-cde9cb45cca8
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How to resolve connection issues or error messages on Android
|
This guide shows you how to resolve connection issues or error messages that are specific to the ExpressVPN Android app. For general connection issues, refer to other troubleshooting guides.
Which connection issue or error message are you encountering?
Sudden disconnections from the VPN
“Opening tun interface failed badly. Error: Cannot create interface”
“Sorry, your device is missing a component called the “TUN driver”.”
“Failed to add fwmark rule (Device or resource busy)”
“HTTP proxy support only works for TCP based connections”
“ERROR: Cannot open TUN”
Cannot connect after upgrading Android OS
|
2025-03-25 06:51:26+00:00
| null |
109 |
6b506ee8-1bcc-5631-862e-b38b23c5f76a
|
How to find out which version of Android you’re using
|
Need a VPN for Android?
Get ExpressVPN Now
This guide will show you how to find the version of Android you are using. To use the latest version of the ExpressVPN Android app, you will need Android 5.0 or above.
Follow the instructions for your specific device:
Google Pixel phones
Most Samsung phones
|
2025-03-25 06:51:27+00:00
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b46d452f-213f-527d-a251-572da1a21b3e
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How to set up and use ExpressVPN on Android 5.0 and above
|
To use our apps and configurations, please sign up for an ExpressVPN account first.
This tutorial will show you how to set up the ExpressVPN Android app.
The ExpressVPN Android app is compatible with Android 15, 14, 13, 12, 11, 10, Pie (9), Oreo (8.x), Nougat (7.x), Marshmallow (6.x), and Lollipop (5.x).
Not yet a customer? Read more about VPN for Android.
Jump to section
Sign in to your account
|
2025-03-25 06:51:28+00:00
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A security warning that says “Your device is currently running an older version of Android”
|
Need a VPN or DNS for your device?
Get ExpressVPN Now
If your device is running Android 6 or below, you will receive a warning that says “Your device is currently running an older version of Android that no longer receives updates” when you launch the ExpressVPN Android app.
Several security issues have not been addressed on these older Android versions, which may impact ExpressVPN’s ability to protect your privacy and security.
For example:
Android may be unable to warn you if the app you are trying to use has been tampered with, which can cause harm to your device and your personal information.
Your device may be compromised by simply visiting some websites or running some apps.
|
2025-03-25 06:51:29+00:00
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ebcd700f-5119-5983-a576-5672d18f2139
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How to prevent potential data leaks on iOS with ExpressVPN app settings
|
User data leaks have historically been an issue with Apple’s iOS products. iPhones (and some Mac devices) can potentially leak your IP address or cleartext traffic if the service you’re using does not make use of TLS. This happens even when you are using a VPN, but only if you are connected to a malicious Wi-Fi or Ethernet access point (i.e., one controlled by an attacker).
ExpressVPN is committed to providing the best protection to our users and recommends the settings detailed below.
How ExpressVPN keeps you safe
ExpressVPN works alongside security research groups in protecting you against potential threats and delivering a secure VPN service. One of the research groups notified us of the security issue and an investigation is underway. We will be disclosing the full details with you soon.
Meanwhile, we have added fixes to the ExpressVPN app for iOS to secure your connection. You can enable certain settings in the app by following the steps below.
How to secure your connection
|
2025-03-25 06:51:31+00:00
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iOS 15.2 App Privacy Report Feature
|
With the release of iOS 15.2, a new App Privacy Report Feature allows users of iOS devices to have visibility on what data apps access.
Jump to…
Why is data being sent from the ExpressVPN app to Google/LaunchDarkly/others
What are these domains contacted by ExpressVPN that are listed in my App Privacy Report?
How can I opt out of sending diagnostic data from the ExpressVPN app to third parties?
Why is data being sent from the ExpressVPN app to Google/LaunchDarkly/others?
ExpressVPN is a privacy-focused company that only collects minimal information about usage of our service in order to 1) help identify and address any technical issues, and 2) maintain the operation of a leading VPN service at scale. Any data being sent from the ExpressVPN app to third parties falls under these two categories.
|
2025-03-25 06:51:33+00:00
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About iOS in-app purchases for ExpressVPN
|
This guide will explain how iOS in-app subscriptions work, list the free trial terms and conditions, and how to cancel your subscription and update your payment details.
Note: The following instructions are for subscriptions initiated under iOS in-app purchases. If you purchased your subscription from the ExpressVPN website, you can refer to these instructions. If you want to use the free trial but ExpressVPN is not available in your country, you will have to change your App Store’s location and use a payment method associated with the new location.
Jump to…
General details about in-app subscriptions
Free trial terms and conditions
How to change subscription plans
How to cancel your free trial or subscription
How to update your billing information or payment methods
|
2025-03-25 06:51:36+00:00
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115 |
3e6d73a2-8175-502f-8356-c3e77c93f267
|
ExpressVPN iOS app shows “Your internet traffic is exposed”
|
If you see a message that says “Your internet traffic is exposed” on the ExpressVPN iOS app, the VPN has unexpectedly disconnected. One common cause is another VPN app or VPN profile trying to connect.
Two VPN services of the same type cannot be used simultaneously on iOS devices. If you prioritize the other VPN app or VPN profile over the ExpressVPN app, the ExpressVPN app will disconnect.
To resolve the issue:
Remove the other VPN apps.
Remove the other VPN profiles:
On your device, tap Settings > VPN.
Tap next to the name of your other VPN profiles.
Tap Delete VPN.
|
2025-03-25 06:51:39+00:00
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How to change your iOS App Store’s location to download ExpressVPN
|
If the ExpressVPN iOS app is not available in your country’s App Store, you can download the app by changing your App Store’s location to one where ExpressVPN is available, such as the United States.
There are two ways to change your App Store’s location. You can change your current Apple ID’s location, or if you want to keep your current Apple ID’s subscriptions unchanged, you can create a new Apple ID with a different location.
Important: A payment method is not normally required when changing your App Store’s location or creating a new Apple ID with a different location. However, if you want to use the ExpressVPN free trial, you will have to enter a payment method associated with the new location you use.
Jump to…
Change your existing Apple ID’s location
Create a new Apple ID with a different location
Frequently asked questions
|
2025-03-25 06:51:40+00:00
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ExpressVPN’s response to TunnelCrack vulnerability
|
When we first found out about the TunnelCrack vulnerability, we immediately checked our apps and verified it only impacted the ExpressVPN app for iOS.
Next, our engineering team worked to develop a fix, which was deployed to all customers using the ExpressVPN app for iOS on July 17, 2023.
The fix we put in place sends you a notification when the ExpressVPN app for iOS detects you are connected to an unsecured Wi-Fi network vulnerable to TunnelCrack. This notification warns you that your device is connected to an unsecured Wi-Fi network and at risk from TunnelCrack, and recommends you turn off local network access.
To turn off local network access:
Open the ExpressVPN app for iOS and tap Options > Settings > Network Protection.
Toggle Block internet when VPN connection is interrupted on.
Toggle Allow access to devices on local network off.
|
2025-03-25 06:51:41+00:00
| null |
118 |
42f38ee7-6aa1-5695-bc4a-4a57c3dedd34
|
How to find out which version of iOS you’re using
|
Need a VPN for iOS?
Get ExpressVPN Now
This guide will show you how to find the version of iOS on your iPhone or iPad. To use the ExpressVPN iOS app, you will need iOS 15 or above.
To find the version of your iPhone or iPad:
Go to Settings > General.
Tap About.
The iOS version is shown next to Software Version.
|
2025-03-25 06:51:43+00:00
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119 |
87594421-7e4c-58db-bc39-cde037c5e947
|
Reducing app support for iOS 14 and below
|
As Apple no longer supports older iOS versions with security updates, ExpressVPN has subsequently reduced app support for iOS 12, iOS 13, and iOS 14 since August 7, 2023. We have made this difficult but appropriate decision to guarantee the level of security required in delivering a quality VPN service.
The ExpressVPN app will continue to work normally on your iOS 12, iOS 13, or iOS 14. However, it will not receive any new features, bug fixes, or security updates.
Similarly, you can still download the app on iOS 12, iOS 13, and iOS 14. The app version you receive will have limited support, as described above.
To ensure you receive the latest security and feature updates on the ExpressVPN app:
Upgrade your device to the latest version of iOS.
Download and install the latest version of the ExpressVPN app for iOS.
|
2025-03-25 06:51:44+00:00
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cb2761fe-c737-551a-a9fb-90e4b5aafe5a
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iOS VPN Connection – Please enter your authentication information
|
If you restart your iOS device while connected to ExpressVPN, you may encounter this message: “VPN Connection – Please enter your authentication information.”
This is an iOS bug and is not an issue with the ExpressVPN app. To resolve this issue:
Do not enter a password when prompted.
Tap Cancel.
If the “VPN Connection – Please enter your authentication information” message appears again, go to Settings and toggle Airplane Mode on.
Launch the ExpressVPN app. Tap Options.
Tap Other settings > VPN protocol.
Tap Lightway – UDP or Lightway – TCP.
On your iOS device, go to Settings. Toggle Airplane Mode off.
|
2025-03-25 06:51:46+00:00
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SSL error when trying to watch Netflix on Apple TV
|
Too frustrated to read this page?
Talk to a Human
This guide will show you what to do if you get an SSL error while trying to watch a movie or show on Netflix when connected to the ExpressVPN app for Apple TV.
After each step, check if the issue is fixed. If the issue is fixed, you can skip the rest of the steps.
Jump to…
Force quit the Netflix app
Watch a different movie or show
Retry after 15 minutes
|
2025-03-25 06:51:47+00:00
| null |
122 |
648302a9-3c27-5f37-8c34-f3913dfb2c0d
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Linux: Unable to browse while not connected to ExpressVPN
|
If you manually edited your resolv.conf file while you were connected to ExpressVPN, you may be unable to browse the web after you disconnect from ExpressVPN. This may occur even if you are able to browse while connected to ExpressVPN.
To troubleshoot:
In your Terminal, enter
expressvpn disconnect
Enter
sudo ln -sf /var/run/resolvconf/resolv.conf /etc/resolv.conf
If you still cannot browse:
|
2025-03-25 06:51:48+00:00
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Can’t connect on Ubuntu 17.04 Kernel
|
This problem is encountered by users who are on version 1.2.0 of the ExpressVPN Linux app when using Ubuntu 17.04.
To resolve the error, update to version 1.3.0 (or newer) of the ExpressVPN Linux app.
Need help? Contact the ExpressVPN Support Team for immediate assistance.
Was this article helpful?
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|
2025-03-25 06:51:50+00:00
| null |
124 |
445ced5f-e3dc-5f5c-af8f-8298fa5ea84b
|
DNS server configuration – Linux
|
Need a VPN for Linux?
Get ExpressVPN Now
This guide will show you how to manually configure your Linux computer with other DNS server addresses to activate the ExpressVPN app.
Important: Setting a third-party DNS may cause DNS leaks.
To manually configure specific DNS server addresses on Linux:
Run the following command:
|
2025-03-25 06:51:51+00:00
| null |
125 |
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Unable to set up OpenVPN manual configurations on your router
|
This guide will show you other possible connection options if your router does not support OpenVPN manual configurations.
ExpressVPN manual configurations, used on devices that cannot run the ExpressVPN apps support the OpenVPN protocol. PPTP and L2TP/IPsec are no longer supported as they provide minimal protection and are vulnerable to malicious attacks.
If your router does not support OpenVPN, consider using one of the connection options below.
I prefer to…
Set up the VPN with other router options
Set up the VPN on individual devices
|
2025-03-25 06:51:53+00:00
| null |
126 |
c9639a41-0209-5fbe-886b-41024517f215
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How to block specific IP addresses on Asus routers
|
Certain streaming services will function more reliably if you block specific IP addresses on your router.
This guide will show you how to block IP addresses on Asus routers.
To block IP addresses on your Asus router, you will need to set some special routing rules to ensure your network traffic does not flow through the IPs you specify.
Jump to…
Block IP addresses on your Asus router
Check if the IP addresses are blocked
|
2025-03-25 06:51:55+00:00
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How to block specific IP addresses on D-Link routers
|
Certain streaming services will function more reliably if you block specific IP addresses on your router. This guide will show you how to block specific IP addresses on D-Link routers, using two Google DNS server addresses as an example (8.8.8.8 and 8.8.4.4).
To block specific IP addresses on your D-Link router, you’ll need to set static route rules. These rules ensure your network traffic will not flow through the IPs you specified.
With your router connected to the internet, go to http://dlinkrouter.local/ or enter your router’s gateway address (e.g., 192.168.2.1, 192.168.1.1, or 192.168.0.1). If you’re stuck, see instructions for finding your router gateway.
Sign in with your router username and password.
At the top of the page, go to Advanced > Static Route.
Click on Add Route.
Fill in the following information:
Name: <name of route to be blocked> (e.g., Google)
Destination Network: 8.8.8.8
|
2025-03-25 06:51:57+00:00
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128 |
4581fc49-8a41-5022-a994-4562aa807037
|
How to block specific IP addresses on Huawei routers
|
Need a VPN for your router?
Get ExpressVPN Now
Certain streaming services function more reliably if you block specific IP addresses on your router.
This guide will show you how to block specific IP addresses on Huawei routers.
To block specific IP addresses on your Huawei router, you will need to use static routing to ensure your network traffic does not flow through the IPs you specify.
Note: The following steps were tested on the Huawei B525 router.
|
2025-03-25 06:52:03+00:00
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129 |
0aef6e12-be90-5ff8-9a82-603ade3e1a7a
|
How to block specific IP addresses on Linksys routers
|
Certain streaming services function more reliably if you block specific IP addresses on your router.
This guide will show you how to block specific IP addresses on Linksys routers.
To block specific IP addresses on your Linksys router, you will need to use static routing to ensure your network traffic does not flow through the IPs you specify.
Note: The following steps were tested on the Linksys WRT3200ACM and WRT1900ACS.
Jump to…
1. Sign in to your router admin panel
|
2025-03-25 06:52:04+00:00
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130 |
c947d1ba-325b-52c4-866b-a501bda21ac2
|
How to block IP addresses on Netgear routers
|
Certain streaming services will function more reliably if you block specific IP addresses on your router.
This guide will show you how to block specific IP addresses on Netgear routers.
To block IP addresses on your Netgear router, you will need to set special static route rules to ensure your network traffic does not flow through the IPs you specify.
Jump to…
1. Sign in to your router admin panel
2. Change your router network settings
Check if the IP addresses are blocked
|
2025-03-25 06:52:06+00:00
| null |
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be39f8c4-4a3d-51b2-9d96-8028e1c7e83e
|
How to block IP addresses on your TP-Link router
|
Certain streaming services will function more reliably if you block specific IP addresses on your router.
This guide will show you how to block IP addresses on TP-Link routers.
To block IP addresses on your TP-Link router, you will need to set some special routing rules to ensure your network traffic will not flow through the IPs you specified.
Jump to…
Block IP addresses on your TP-Link router
Check if the IP addresses are blocked
|
2025-03-25 06:52:07+00:00
| null |
132 |
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|
How to set up DNS on your DD-WRT router to use MediaStreamer
|
Need a VPN or DNS for your device?
Get ExpressVPN Now
This guide will show you how to set up MediaStreamer on DD-WRT routers.
MediaStreamer is a DNS service designed to improve your streaming experience. If your device doesn’t natively support VPN, MediaStreamer is a great alternative for streaming.
To use MediaStreamer smoothly, you must register your IP address on the ExpressVPN website. This allows ExpressVPN to recognize your IP address and grant your device access to MediaStreamer.
Note: MediaStreamer is not a VPN and does not offer the privacy and security benefits of a VPN. You cannot change locations with MediaStreamer.
|
2025-03-25 06:52:08+00:00
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|
How to find your private IP address and default gateway address
|
This guide will show you how to find your private IP address and router’s default gateway address.
Jump to…
Find your private IP address
Find your default gateway address
Find your private IP address
When you are connected to the internet, your device is assigned a private IP address by the router in your local network. In other words, different devices connected to the same local network have different private IP addresses. A device’s private IP address is not the same as its public IP address, which is used to address it by devices outside your local network.
|
2025-03-25 06:52:11+00:00
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|
Unable to use L2TP or PPTP manual configuration on router
|
This guide shows you what to do if you are unable to use L2TP or PPTP manual configuration on your router.
ExpressVPN manual configurations are designed for devices that can’t run the ExpressVPN apps. For manual configurations, ExpressVPN supports OpenVPN.
Jump to:
Recommended solution: Use the OpenVPN configuration
Recommended solution: Use ExpressVPN for routers
Alternate solution: Use a router that supports OpenVPN configurations
Recommended solution: Use the OpenVPN configuration
|
2025-03-25 06:52:12+00:00
| null |
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|
Disable geolocation sharing on Chrome, Firefox, Edge, Safari, Opera
|
Many websites ask for your location by sending you a location request. To maintain your privacy, you can disable location sharing in your browser.
Note: Even if you have disabled location sharing on browsers, some sites can use information such as your IP address to track your location. To prevent your location from being exposed, use a VPN to browse anonymously.
Jump to…
Google Chrome
Mozilla Firefox
Microsoft Edge
Safari
Opera
|
2025-03-25 06:52:14+00:00
| null |
136 |
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|
How to disable your proxy in Chrome
|
A proxy server is an intermediary between your computer and the internet, often used to hide your real location and allow you to access websites that would otherwise be blocked. However, not all proxies offer the same privacy protections as a VPN. When you’re using ExpressVPN, you don’t need to run an additional proxy.
If you’re having trouble connecting to the internet, it’s possible that you are using a proxy server.
Note: The steps below will not help you access online streaming services. If you’re unable to access a service because a VPN or proxy is detected, please contact the ExpressVPN Support Team for immediate assistance.
For instructions on how to disable your proxy in Chrome, please refer to the section appropriate to your computer.
I am on…
Windows
|
2025-03-25 06:52:15+00:00
| null |
137 |
61a0c382-54d5-5c26-b066-0768041599ee
|
How to disable proxy in Google Chrome on Linux
|
Need a VPN for Linux?
Get ExpressVPN Now
If you can’t connect to the internet, it is possible that you are using a proxy server. This guide will show you how to disable proxy settings in Chrome on Linux.
A proxy server is an intermediary between your computer and the internet. It is often used to hide your real location and helps you access websites that would otherwise be blocked. However, proxies do not offer the same privacy protections as a VPN. If you are using ExpressVPN, there is no need to run a proxy on top of the VPN connection.
Preliminary check
If you suspect a system-wide proxy setting is preventing you from browsing the internet, try to disable proxy settings in Chrome.
|
2025-03-25 06:52:17+00:00
| null |
138 |
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|
How to disable proxy server in Firefox
|
If you can’t connect to the internet, it is possible that you are using a proxy server. This guide will show you how to disable proxy settings in Firefox.
A proxy server is an intermediary between your computer and the internet. It is often used to hide your real location and helps you access websites that would otherwise be blocked. However, proxies do not offer the same privacy protections as a VPN. If you are using ExpressVPN, there is no need to run a proxy on top of the VPN connection.
Important: The steps below will not help you access online streaming services that are blocked in your region.
Jump to…
Disable proxy settings on Windows
Disable proxy settings on Mac or Linux
Disable proxy settings on iOS
Disable proxy settings on Android
|
2025-03-25 06:52:19+00:00
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f4b934f0-a016-5270-bb89-3c615fa0a775
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How to disable proxy for Opera
|
If you can’t connect to the internet, it is possible that you are using a proxy server. This guide will show you how to disable proxy settings for Opera.
A proxy server is an intermediary between your computer and the internet, often used to hide your real location and allow you to access websites that would otherwise be blocked. However, proxies do not offer the same privacy protections as a VPN. If you are using ExpressVPN, there is no need to run a proxy on top of the VPN connection.
Important: The steps below will not help you access online streaming services that are blocked in your region.
I am on…
Windows
Mac
Disable proxies in Opera on Windows
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2025-03-25 06:52:20+00:00
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6da1cf9a-9e56-5208-89d3-b594063a4beb
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Why does the ExpressVPN browser extension need permissions?
|
The ExpressVPN browser extension requires a number of permissions to operate. This article explains each permission we request and why they are needed.
Why do we request permissions?
When installing the browser extension, you will receive a permission request.
On Chrome
On Firefox
On Edge
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2025-03-25 06:52:22+00:00
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141 |
69a7c7de-499a-5d88-ab19-8c4b0efceaee
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How to spoof your HTML5 geolocation using the ExpressVPN browser extension
|
This guide will explain what HTML5 geolocation is and how you can spoof your geolocation on most sites with the ExpressVPN browser extension.
Jump to…
What is HTML5 geolocation?
Spoof your geolocation with the ExpressVPN browser extension
Webpages won’t load properly without HTML5 geolocation
What is HTML5 geolocation?
The HTML5 geolocation API identifies your present location. It uses methods such as GPS, Wi-Fi and cell tower triangulation to access the location of your device. This can compromise your privacy and security.
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2025-03-25 06:52:23+00:00
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142 |
949b5a63-486d-5833-a71e-e06625abc747
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‘Can’t access ExpressVPN Keys’ error
|
Need a VPN or DNS for your device?
Get ExpressVPN Now
ExpressVPN Keys Chrome extension:
If you see the “Can’t access ExpressVPN Keys” error, follow these steps to report the issue:
On the error screen, click the Save Diagnostics button.
Send the downloaded file to the ExpressVPN Support Team via Live Chat.
After that, follow these steps in this order and check if the issue is resolved after each step:
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2025-03-25 06:52:24+00:00
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143 |
bb4192ad-e377-5e25-be29-914dacc7c35d
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Autofill does not work properly
|
Need a VPN or DNS for your device?
Get ExpressVPN Now
Refer to the relevant section corresponding to your issue.
Contents
1. Autofill does not work on specific websites
2. Autofill does not work on any website
Autofill does not work on specific websites
|
2025-03-25 06:52:26+00:00
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144 |
032575fa-d8b6-509c-803c-ea2677ed9520
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Unable to create an ExpressVPN Keys account
|
Need a VPN or DNS for your device?
Get ExpressVPN Now
ExpressVPN Keys Chrome extension:
If you are unable to create an ExpressVPN Keys account, follow these steps and check if the issue is resolved after each step:
Verify that your device is connected to the internet.
If you are connected to a network where internet access may be restricted (for example, a public Wi-Fi network), connect to a VPN.
Download and install the latest version of ExpressVPN for your device (Windows, Mac, or Linux).
Sign out, then sign back in to the ExpressVPN app for Mac, Windows, or Linux.
On a web browser, visit chrome://extensions. Disable and enable the ExpressVPN Keys extension.
|
2025-03-25 06:52:27+00:00
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80cf0cf4-f17d-500b-8d7b-273a285b3c38
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Unable to reset your recovery code
|
Each ExpressVPN Keys account has a recovery code which you will need if you want to reset your primary password. If your recovery code is lost or compromised, you can reset it in the ExpressVPN app for Android and ExpressVPN Keys Chrome extension.
If you are unable to reset your recovery code, follow these steps and check if the issue is resolved after each step:
Verify that your device is connected to the internet.
If you are connected to a network where internet access may be restricted (e.g., a public Wi-Fi network), connect to a VPN.
Download and install the latest version of the ExpressVPN app for Android or ExpressVPN Keys Chrome extension.
Sign out of the ExpressVPN app or Keys extension, then sign in again.
Need help? Contact the ExpressVPN Support Team for immediate assistance.
|
2025-03-25 06:52:28+00:00
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146 |
e4adfed9-34cf-5eff-b821-9b237859ba24
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Unable to save new logins and other data or update existing ones
|
Need a VPN or DNS for your device?
Get ExpressVPN Now
ExpressVPN Keys Chrome extension:
If you are unable to save new logins and other items (secure notes and credit/debit cards) or update existing ones, follow these steps and check if the issue is resolved after each step:
Download and install the latest version of ExpressVPN for your device (Windows, Mac, or Linux).
Sign out, then sign back in to the ExpressVPN app for Mac, Windows, or Linux.
On a web browser, visit chrome://extensions. Disable and enable the ExpressVPN Keys extension.
On the same page, remove the extension entirely, then reinstall it.
ExpressVPN for Android or iOS:
|
2025-03-25 06:52:29+00:00
| null |
147 |
a2a4e6a2-0746-554b-b32f-7069aa831d8c
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Unable to unlock ExpressVPN Keys
|
Need a VPN or DNS for your device?
Get ExpressVPN Now
If you are unable to unlock ExpressVPN Keys because you cannot remember your primary password, follow these steps to reset your primary password. Resetting your primary password requires your recovery code.
ExpressVPN Keys Chrome extension:
Install and set up the ExpressVPN Keys Chrome extension.
Click the ExpressVPN Keys Chrome extension.
On the unlock screen, click Forgot Primary Password?
Click Use Recovery Code.
Follow the instructions.
|
2025-03-25 06:52:31+00:00
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cf1aa859-c4a2-5d39-bf0a-1bd4a831c757
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Unable to verify your account
|
When setting up ExpressVPN Keys on a new device, you must verify that you are the ExpressVPN account holder by entering a six-digit verification code sent to your email address.
If you encounter any issues when trying to verify your ExpressVPN account, contact the ExpressVPN Support Team.
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|
2025-03-25 06:52:32+00:00
| null |
149 |
b8b51503-9db4-5604-894e-8f5823a8b717
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ExpressVPN Keys does not prompt to save a login
|
Need a VPN or DNS for your device?
Get ExpressVPN Now
You will only be prompted to save a login via the ExpressVPN Keys Chrome extension when signing in or signing up for a new account on a website. This functionality is not currently available in ExpressVPN for Android or iOS.
If it does not prompt you to save your login, you can report it as a bug by following these steps:
Click the ExpressVPN Keys Chrome extension.
Click the HELP tab.
Click Report a problem.
Follow the instructions.
|
2025-03-25 06:52:33+00:00
| null |
150 |
3ba8238b-8dce-5bcc-a908-37a855b144dd
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Logins and other saved items are not syncing properly
|
Need a VPN or DNS for your device?
Get ExpressVPN Now
ExpressVPN Keys Chrome extension:
If your logins and other saved items (secure notes and credit/debit card details) are not syncing properly across your devices, follow these steps and check if the issue is resolved after each step:
Verify that the devices experiencing the syncing issue are connected to the internet.
If you are connected to a network where internet access may be restricted, connect to a VPN.
Use another device or connect to a different network.
Download and install the latest version of ExpressVPN for your device (Windows, Mac, or Linux).
Sign out, then sign back in to the ExpressVPN app for Mac, Windows, or Linux.
|
2025-03-25 06:52:37+00:00
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151 |
40a3e74e-0948-59d8-8316-c7b5ce6ce4a5
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Unable to access ExpressVPN Keys on your device
|
Need a VPN or DNS for your device?
Get ExpressVPN Now
Can’t open Live Chat? Make sure you haven’t disabled JavaScript in your browser. If you’ve disabled JavaScript, you won’t be able to see the Live Chat button at the bottom of your screen.
ExpressVPN Keys is available to all users with an active ExpressVPN subscription. If you are unable to access ExpressVPN Keys, contact the ExpressVPN support team by clicking or tapping the chat box in the bottom right-hand corner of your screen. Our team will then look into your issue and grant you access to ExpressVPN Keys. This will take a few working days.
Alternatively, if you see the “Can’t access ExpressVPN Keys” error, follow these steps to report the issue.
If you are able to access ExpressVPN Keys yet are having issues creating an account or unlocking your existing Keys account, follow the steps in the guides below:
Unable to create an ExpressVPN Keys account
|
2025-03-25 06:52:42+00:00
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389165e3-fc47-504e-b611-c5b911ddfb28
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I lost the access code for my dedicated IP
|
Note: You may not have immediate access to ExpressVPN’s dedicated IP add-on as it is gradually being rolled out to all users. Once purchased, you can use it on the ExpressVPN app for Android, iOS, and Windows. More platforms will be available soon.
This article will help you retrieve the access code for your dedicated IP.
On a mobile device you have set up or unlocked your dedicated IP on:
Open the ExpressVPN app.
Go to Upgrades > Dedicated IP.
Tap the Eye icon to reveal your access code.
|
2025-03-25 06:52:43+00:00
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My dedicated IP is not working
|
Note: You may not have immediate access to ExpressVPN’s dedicated IP add-on as it is gradually being rolled out to all users. Once purchased, you can use it on the ExpressVPN app for Android, iOS, and Windows. More platforms will be available soon.
Dedicated IPs may not work as well as shared IPs for streaming or in countries with high internet censorship. In extremely rare circumstances, you may lose access to your dedicated IP because of data center or IP provider issues. Your dedicated IP may also expire if all your ExpressVPN apps are offline for more than two months (or one month if you are on the monthly plan). You will be notified on the app in these scenarios, and our Support Team can help you set up a new dedicated IP.
If you are having issues with your dedicated IP, please contact our Support Team to review your case. We are actively improving the feature based on user feedback and working hard to make it available on more platforms soon.
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2025-03-25 06:52:45+00:00
| null |
154 |
abde4cce-901e-5990-9f48-ecc3969a3fd9
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Can’t access intranet, printer, or shared folders on local area network (LAN)
|
If you cannot access your printer or shared folders in your local area network (LAN) when connected to the VPN, it might be because access to local network devices is disabled when Network Lock is enabled in the app settings. Follow the steps below to resolve the issue.
Important: For the ExpressVPN router app, you should have access to your local network devices as long as they are connected to the same network. For the ExpressVPN Android app, when enabled, network protection does not disrupt your access to your local network devices.
Jump to …
1. Allow access to local network devices
2. Disable Network Lock
Add printer IP address (Mac only)
1. Allow access to local network devices
|
2025-03-25 06:52:48+00:00
| null |
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bcf9495e-e61c-5d7d-8a32-62287b0c6db7
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CAPTCHA keeps appearing on Google when VPN is on
|
If you keep seeing CAPTCHA requests on Google when the VPN is on, try connecting to a different VPN server location to see if it resolves the issue. If the issue persists, try the following troubleshooting steps:
If you have a Google account, make sure you are signed in to your account.
Use another search engine. (DuckDuckGo and Startpage are some privacy-respecting alternatives.)
Need help? Contact the ExpressVPN Support Team for immediate assistance.
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Was this article helpful?
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|
2025-03-25 06:52:51+00:00
| null |
156 |
3e3fae57-219d-576e-8ddd-a4757e0d67f4
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About ExpressVPN’s 30-day free trial for Nokia phones
|
What can a VPN do?
Show Me
Starting from July 27, 2021, users of select existing and new Nokia phones are eligible for a 30-day free trial of ExpressVPN.
Select new Nokia phones come with the ExpressVPN app pre-installed (and are eligible for the free trial). If you have a new Nokia phone, check to see if you have the ExpressVPN app on your phone.
For existing new Nokia phones, only users from select regions are eligible. To learn if you are eligible, contact the ExpressVPN Support Team.
Jump to…
|
2025-03-25 06:52:55+00:00
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Contact ExpressVPN Support via Live Chat
|
Can’t open Live Chat? Make sure you haven’t disabled JavaScript in your browser. If you’ve disabled JavaScript, you won’t be able to see the Live Chat button at the bottom of your screen.
Need help with something? You can contact the ExpressVPN support team at any time by clicking or tapping on the chat box at the bottom right-hand corner of your screen.
You can also access Live Chat in our apps. To learn how, follow the instructions below for your respective device:
Android and iOS
To access Live Chat in the ExpressVPN apps for Android and iOS, either:
Tab the Live Chat bubble icon at the bottom right of the home screen
|
2025-03-25 06:52:58+00:00
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How to change your anonymous analytics sharing setting in the app
|
ExpressVPN improves its apps and services through anonymous analytics that users agree to share. This includes crash reports, connection failures, and speed test data. You can decide whether to share anonymous diagnostics when setting up the ExpressVPN app for the first time. You can adjust your preference in your app settings at any time.
Important: ExpressVPN is committed to protecting your privacy, and does not and will never keep activity or connection logs. For more details, learn about ExpressVPN’s policy towards logs and privacy policy.
Jump to…
Windows
Mac
Android
iOS
Linux
Routers
|
2025-03-25 06:53:02+00:00
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Why did I receive a ‘Your order is not complete’ email?
|
This page is for people who received a ‘Your order is not complete’ email and explains why you received this email from ExpressVPN.
If you started signing up for an ExpressVPN account with your email address but did not complete the payment process, you will receive this email.
If you did not begin signing up for an account yet still received this email, someone else has tried to use your address to sign up. Notify our Support Team so they can help ensure you are not contacted again.
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|
2025-03-25 06:53:04+00:00
| null |
160 |
c214e6d4-b13e-5602-b671-5fcd716dc133
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Google shows a different location from the one I’m connected to on the VPN
|
If you are using a VPN with Google services (such as Google Search or YouTube), Google should determine your country based on your selected VPN server location. The country Google thinks you are in is usually indicated on the bottom of the webpage.
However, there might be times when the country shown does not match your VPN’s. For example, you are connected to a French server location, but Google places you in the UK.
Google is interpreting your IP as belonging to a different country from the one you have selected due to discrepancies in IP databases. Google could also be attempting to interpret your location using methods other than your IP. The mismatched location does not suggest your VPN is not working. Your real IP address is masked and your online traffic is encrypted by the VPN. (Read more about wrong locations when using a VPN.)
You can manually reset your location when using Google services by following these steps.
Reset your Google’s region settings
|
2025-03-25 06:53:05+00:00
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161 |
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How to check your version of ExpressVPN
|
Need a VPN or DNS for your device?
Get ExpressVPN Now
ExpressVPN regularly releases newer versions of the apps with feature and security updates. It is important to keep your app updated for the best user experience.
If you want to install the latest version, visit our guide on how to update ExpressVPN. If you only want to know your current version number, please follow the steps below.
Jump to…
Windows or Mac
Android or iOS
|
2025-03-25 06:53:06+00:00
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748e6299-93dc-5ebe-9491-890e74f1bd58
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How to change or retrieve your ExpressVPN email address
|
To use our apps and configurations, please sign up for an ExpressVPN account first.
This guide will show you how to both change and retrieve your ExpressVPN account email address. You can only change your registered email address on the ExpressVPN website, not in the ExpressVPN app.
Jump to…
Change email
Retrieve email
Change email
|
2025-03-25 06:53:08+00:00
| null |
163 |
0d6dec41-958d-5808-ac55-b8b9f869476a
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How to change your ExpressVPN password
|
This guide will show you how to change your ExpressVPN account password. You can only change your password on the ExpressVPN website, not in the ExpressVPN app.
Important: If you have forgotten your password, reset your password.
To change your ExpressVPN account password:
Sign in to your ExpressVPN account.
Select Email & Password.
In the Password section, select Update.
|
2025-03-25 06:53:09+00:00
| null |
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8144eda4-3ec0-5a1e-ae35-396e47c0d65b
|
Find and use your ExpressVPN activation code
|
What can a VPN do?
Show Me
This guide will show you how to find and use your activation code for your ExpressVPN apps. It will also provide instructions for users who have expired activation codes.
Jump to…
Find your activation code
When do I need to use my activation code?
My activation code has expired
|
2025-03-25 06:53:10+00:00
| null |
165 |
cf485a28-c7d2-5cb7-b0de-9ef2220e8597
|
ExpressVPN automatic renewal payment failed
|
This guide will show you how to resolve failed automatic renewal payments. If a payment has failed, you will be notified by email and in your account dashboard.
Note: If you purchased your subscription with BitPay or Paymentwall, your subscription will end on the subscription date and will not renew automatically.
Jump to …
Why did my automatic renewal payment fail?
How to resolve failed automatic renewal payments
Why did my automatic renewal payment fail?
|
2025-03-25 06:53:12+00:00
| null |
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8627fc5f-bf06-5a24-8e15-f9a5aa6e428f
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Authenticate your credit card with Strong Customer Authentication (SCA)
|
To use our apps and configurations, please sign up for an ExpressVPN account first.
Under the EU’s Revised Directive on Payment Services (PSD2), ExpressVPN is now required to authenticate credit cards through Strong Customer Authentication (SCA) to reduce fraud and make payments more secure.
This regulatory requirement affects customers whose card-issuing financial institutions are located in the European Economic Area.
For older customers, this means you will need to perform a one-time SCA step to authorize your payments when it’s time to renew your subscription.
For new customers, this means there will be an SCA step when you pay for your subscription for the first time.
My ExpressVPN subscription is up for renewal. How do I perform SCA for my credit card?
|
2025-03-25 06:53:13+00:00
| null |
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fe08be88-7cf0-54c4-937f-aaf32c754840
|
How much does ExpressVPN cost?
|
Need a VPN or DNS for your device?
Get ExpressVPN Now
ExpressVPN offers three VPN subscription plans:
SUBSCRIPTION PLAN PRICE/MONTH
1-month $12.95
1-year $6.67
2-year $4.99
ExpressVPN also offers a dedicated IP add-on, which is gradually being rolled out to all users and platforms. If it is available for you to select on our order page, you will be able to add it to your VPN subscription at the following prices:
|
2025-03-25 06:53:14+00:00
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What payment methods does ExpressVPN accept?
|
You can pay for an ExpressVPN subscription via credit card, direct credit card payment methods (such as PayPal, Apple Pay, and Google Pay), cryptocurrency (via BitPay), and debit cards.
For a full list of the payment methods we support, visit our order page.
Need help? Contact the ExpressVPN Support Team for assistance.
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|
2025-03-25 06:53:15+00:00
| null |
169 |
e04fb33d-0d66-55d1-a50e-bbe685b1a144
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Update your account’s credit card details
|
This guide will show you how to update the credit card details associated with your ExpressVPN account. This enables you to renew your subscription using a different credit card from the one you used to sign up.
You can only see your credit card information in your account settings if you previously purchased your subscription through the ExpressVPN website.
Important: To remove a credit card associated with your account, contact the ExpressVPN Support Team.
Sign in to your ExpressVPN account.
Select Edit Credit Card. (This option only appears if you have added a credit card to your account.)
Enter your new credit card information.
Select Save credit card details.
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2025-03-25 06:53:17+00:00
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320fd92c-a628-5977-86c9-86583199c25d
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ExpressVPN Gift Card FAQs
|
Got questions about ExpressVPN Gift Cards? You can find your answers here.
If you have a question you cannot find the answer to on this page, you can reach out to the ExpressVPN Support Team for further questions.
Jump to a question
How do I redeem my ExpressVPN Gift Card?
Is my ExpressVPN Gift Card transferable?
Why is my redemption code “invalid”?
When will my ExpressVPN Gift Card expire?
How many times can an ExpressVPN Gift Card be redeemed?
|
2025-03-25 06:53:18+00:00
| null |
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How to cancel your ExpressVPN subscription
|
This guide will show you how to cancel your ExpressVPN subscription before your subscription ends.
Important: To cancel your subscription, you need to go to the app store or the ExpressVPN website. You cannot cancel your subscription within the ExpressVPN app.
Jump to…
Subscriptions purchased with a credit card, PayPal, Apple Pay, or Google Pay
Subscriptions via an app store (Apple App Store or Google Play store)
Subscriptions purchased with Bitcoin or Paymentwall
What happens to the logins stored in my ExpressVPN Keys account?
Subscriptions purchased with a credit card, PayPal, Apple Pay, or Google Pay
|
2025-03-25 06:53:19+00:00
| null |
172 |
d4aae518-113d-5e0a-8124-2fe5ea4ce8e4
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ExpressVPN iOS free trial or subscription expiring
|
Important: If your ExpressVPN free trial or subscription was initiated via the iOS App Store, refer to this guide.
This guide will explain how to get or extend an ExpressVPN subscription for iOS users who did not get a free trial or subscription via the App Store.
Note: Upgrades and renewals are not currently available within the ExpressVPN app for iOS.
Jump to…
How to get a subscription after your free trial expires
How to extend an active subscription
How to renew your subscription after expiry
|
2025-03-25 06:53:21+00:00
| null |
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43f79168-90f9-566b-b948-35c683dedfd1
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How to purchase additional ExpressVPN accounts and subscriptions
|
What can a VPN do?
Show Me
This guide will show you how to purchase additional ExpressVPN accounts and subscriptions. If you are looking to bulk purchase ExpressVPN subscriptions, visit our ExpressVPN volume licensing page.
Each ExpressVPN account comes with one subscription, which allows you to connect up to eight different devices, of any platform, at any one time.
You can purchase additional subscriptions under the same account (unless your account is purchased via Apple in-app purchase). Additional subscriptions allow you to connect more devices to ExpressVPN at the same time.
Alternatively, you can purchase an additional account. This requires using a different email address and gives you a different set of account credentials.
|
2025-03-25 06:53:22+00:00
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29f565cd-61f9-507b-b8f6-39feba539304
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Renew your ExpressVPN subscription
|
To use our apps and configurations, please sign up for an ExpressVPN account first.
This guide will show you how to renew your ExpressVPN subscription.
Subscriptions purchased with certain payment methods, such as credit card, PayPal, Apple Pay, Google Pay, Apple in-app purchases, and Google Play in-app purchases, will automatically renew by default.
Jump to…
Subscriptions purchased with a credit card, PayPal, Apple Pay, or Google Pay
Subscriptions purchased with cryptocurrencies (via BitPay)
Subscriptions via Apple in-app purchases
|
2025-03-25 06:53:23+00:00
| null |
175 |
6eb343b8-cf58-5504-a788-dfc774308d1c
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How do I delete my ExpressVPN account?
|
Need a VPN or DNS for your device?
Get ExpressVPN Now
You can delete your ExpressVPN account permanently, but if you still have an active subscription, you should cancel it first. If not, you will continue to be charged. Please note that canceling an active subscription will forfeit the remainder of your subscription.
There are two ways to delete your ExpressVPN account.
Option 1: Delete via the ExpressVPN iOS app
If you are using ExpressVPN on iOS (iPhone or iPad), you can delete your account manually within the app:
|
2025-03-25 06:53:28+00:00
| null |
176 |
7d645c08-a00a-5dc0-91f7-073da6dff6a9
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How to get ExpressVPN volume licensing
|
What can a VPN do?
Show Me
The guide will show you how to purchase ExpressVPN’s Volume Licensing subscriptions.
A Volume Licensing subscription type allows a large number of licenses (from five to more than 50) to be used and managed under the same account. This subscription type is appropriate for company staff who want to use ExpressVPN without signing up for individual accounts.
The more licenses purchased, the greater the savings. For pricing details, contact the ExpressVPN Support Team.
Important: If you want to have four or fewer additional subscriptions under your account, you do not have to purchase a Volume Licensing subscription.
Jump to…
|
2025-03-25 06:53:31+00:00
| null |
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9507ab69-ca02-5eb2-b265-253deae27e94
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What is a VPN?
|
VPN stands for virtual private network, a secure tunnel between two or more devices.
Connecting to a VPN gives you an encrypted connection to the internet. This allows you to stay private, remain secure, and access the online content you want—no matter where you are.
Click here to learn more about what a VPN is.
Get ExpressVPN Now
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|
2025-03-25 06:53:33+00:00
| null |
178 |
a6f08860-d4ec-5779-8995-b157377224aa
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Will a VPN slow my internet connection?
|
It is possible for any VPN to slow your internet connection, but the difference is often unnoticeable. In fact, it is possible for a VPN to unlock your connection speed if your internet service provider is throttling certain types of traffic.
You can test whether a VPN is affecting your connection by using one of many apps and programs that are available to test internet speed. You can also click here to learn more about how VPN speed testing works.
ExpressVPN runs a premium network using bandwidth from Tier-1 providers to ensure you get the best possible speeds while using ExpressVPN.
Learn more about how a VPN can defeat ISP throttling.
Get ExpressVPN Now
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2025-03-25 06:53:40+00:00
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What services can I access with a VPN?
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A VPN helps you securely access* a range of online services and apps, free from surveillance, content-based throttling, and blocking by offices and schools.
The services you can access include:
Entertainment streaming apps such as Netflix, Hulu, and BBC iPlayer
Sports streaming services like ESPN, fuboTV, and DAZN
Social media platforms such as Instagram, Tinder, and Snapchat
Games and gaming services like Pokémon Go and online poker
Music streaming apps such as Spotify and Pandora
You can find a full list of services and apps ExpressVPN support here.
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2025-03-25 06:53:41+00:00
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What can I do with ExpressVPN?
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ExpressVPN is a multi-purpose digital survival tool that gives you a safer, freer, and more enjoyable online experience.
You can use ExpressVPN to:
Mask your real IP address and browse online with added privacy
Protect your confidential information (such as online banking credentials or social media passwords) through VPN encryption, especially when you are connected to unsecure public Wi-Fi
Unblock and access your favorite websites and social media platforms, wherever you are in the world
Bypass ISP throttling and enjoy faster internet speeds
Stream and download anything securely, anonymously, and with no limits
Get discounts when you shop online by changing your VPN location
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2025-03-25 06:53:43+00:00
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How to download and install ExpressVPN
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To use our apps and configurations, please sign up for an ExpressVPN account first.
This guide will show you how to download and install the ExpressVPN app on your device. ExpressVPN is free to download, but you will need to have an ExpressVPN subscription to use VPN functionality.
The download and installation steps vary for different devices. Refer to the section corresponding to your device below.
Jump to…:
Windows, Mac, or Linux
Android
iOS
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2025-03-25 06:53:44+00:00
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Find out which device versions are compatible with ExpressVPN
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Need a VPN or DNS for your device?
Get ExpressVPN Now
This guide will show you the versions of different devices compatible with the latest versions of the ExpressVPN app. The latest app versions come with security and privacy enhancements but may not be compatible with older device versions.
Jump to…
Windows
Mac
Android
iOS
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2025-03-25 06:53:45+00:00
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What devices and platforms do you support?
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To use our apps and configurations, please sign up for an ExpressVPN account first.
You can use the ExpressVPN app or manually configure ExpressVPN on:
Jump to…
Computers (laptops and desktops)
Mobile devices (smartphones and tablets)
Wireless routers
Streaming media consoles
Browsers
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2025-03-25 06:53:46+00:00
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How many devices can be connected to ExpressVPN simultaneously on one subscription?
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This guide explains how many devices can be connected to ExpressVPN simultaneously and what to do if you see a “Connection Limit Reached” warning.
Jump to…
How many devices can I connect to the VPN simultaneously?
What if I need to connect more than 8 devices?
Make the most of your ExpressVPN subscription
How many devices can I connect to the VPN simultaneously?
With a single ExpressVPN subscription, you can connect to the VPN on up to eight different devices at the same time, regardless of platform (including virtual machines). You can install ExpressVPN on any number of devices, but only eight devices can be connected to the VPN at once.
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2025-03-25 06:53:48+00:00
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Differences between the ExpressVPN app setup and manual setup
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To use our apps and configurations, please sign up for an ExpressVPN account first.
There are two setup methods for connecting to ExpressVPN: app setup and manual setup. This guide will explain the differences between the two setup methods and which method you should use.
Jump to…
ExpressVPN app setup
ExpressVPN manual setup
ExpressVPN app setup
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2025-03-25 06:53:49+00:00
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How to stream content with ExpressVPN
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What can a VPN do?
Show Me
Important: If you are connected to the VPN but cannot access certain content, refer to this guide. For immediate assistance, contact the ExpressVPN Support Team.
ExpressVPN lets you securely access a variety of streaming services, such as Netflix and Hulu. Streaming with ExpressVPN enhances your viewing experience by reducing lag and bypassing bandwidth throttling by your internet service provider.
Jump to…
Streaming services compatible with ExpressVPN
Before accessing the streaming service
Access the streaming service
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2025-03-25 06:53:50+00:00
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Does ExpressVPN have a referral program?
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To use our apps and configurations, please sign up for an ExpressVPN account first.
Yes, ExpressVPN does have a referral program. ExpressVPN awards 30 days of free service for every successful referral made. Both you and your friend get 30 days free. There are no limits to how many referrals you can make.
Step 1
Refer your friends via your ExpressVPN account.
Step 2
Your friends sign up using your referral link.
Step 3
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2025-03-25 06:53:51+00:00
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Frequently asked questions
|
Got a question? Get answers here!
Need help setting up ExpressVPN on your device? Please see the setup tutorials section.
Have trouble using ExpressVPN on your device? Please see the troubleshooting guides section.
Need live chat support? You can also get in touch with the ExpressVPN Support Team for further questions.
Jump to a question
VPN BASICS
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2025-03-25 06:53:53+00:00
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How many server locations does ExpressVPN have?
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ExpressVPN has servers in 105 countries. To ensure service quality, each country may have more than one server location. For the vast majority of these locations, the physical server and the registered IP address are located in the same country.
For a small number of locations, the registered IP address matches the country you have chosen to connect to, while the physical server is located in a different country. These are called virtual server locations.
You can find a full list of ExpressVPN’s server locations here. This list details each country in which ExpressVPN has servers, both physical and virtual, as well as which VPN protocols are available per country.
If you would like us to add a server in a location we currently do not support, you can contact our support team.
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2025-03-25 06:53:54+00:00
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The ultimate guide to choosing a VPN server location
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This guide will show you how to choose the right VPN server location according to your needs. ExpressVPN has thousands of servers in scores of locations around the globe. See a full list of VPN server locations.
What would you like to do?
Access content like TV shows and movies from a certain country
Bypass censorship in your current location
Get a secure and private connection
Get fast download speeds
Troubleshoot issues with my current VPN server location
Access content like TV shows and movies from a certain country
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2025-03-25 06:53:56+00:00
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Virtual server locations
|
What can a VPN do?
Show Me
This article explains what virtual server locations are and why ExpressVPN uses them.
Jump to…
What is a virtual server location?
Why does ExpressVPN use virtual locations?
List of virtual server locations
How do I know which server location to connect to?
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2025-03-25 06:53:57+00:00
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How to change VPN locations on the ExpressVPN app
|
Need a VPN or DNS for your device?
Get ExpressVPN Now
Refer to these instructions to learn how to change VPN locations:
ExpressVPN for Windows
ExpressVPN for Mac
ExpressVPN for Android
ExpressVPN for iOS
ExpressVPN for Linux
ExpressVPN for routers
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2025-03-25 06:53:58+00:00
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Have I connected to the VPN successfully?
|
Want to make sure your VPN app is functioning as expected? Need proof that you are protected? This guide will show you how to know if you have connected to the VPN successfully.
Jump to…
1. Check your IP address
2. Run a DNS leak test
1. Check your IP address
Use ExpressVPN’s IP Address Checker to look up your IP address. If you have connected successfully, the IP address shown will correlate to the location you are connected to via the VPN. You will also see a message confirming “Your IP address is secured.”
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2025-03-25 06:54:00+00:00
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How does Smart Location work?
|
ExpressVPN’s Smart Location feature automatically picks the VPN server location that provides the optimal experience for you using metrics such as download speed, latency, and distance.
Note: If you do not want to connect with Smart Location, you can connect to any of our VPN servers across 105 countries.
Jump to…
When to use Smart Location?
How to connect with Smart Location
Connect to a different VPN server location
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2025-03-25 06:54:01+00:00
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How to use Network Lock
|
What can a VPN do?
Show Me
Network Lock is ExpressVPN’s kill switch. If your VPN connection unexpectedly drops, Network Lock blocks all internet traffic, keeping your data safe.
Network Lock is available in the ExpressVPN app for Windows, Mac, Linux, and routers.
Note: In the ExpressVPN app for Android or iOS, Network Lock is known as network protection. You can find instructions on using network protection for Android and iOS respectively.
Jump to…
How does Network Lock work?
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2025-03-25 06:54:03+00:00
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What is advanced protection?
|
Need a VPN or DNS for your device?
Get ExpressVPN Now
ExpressVPN’s advanced protection offers additional safety and security features for you and your family. When enabled, it can block intrusive display ads, trackers, malicious sites, and adult content.
We run a DNS-based traffic blocker running on the user’s device to stop all apps and browsing sessions from communicating with third parties on our blocklists. This approach is simpler and safer than running the traffic blocker on the server side.
The full suite of advanced protection features includes Threat Manager, an ad blocker, and parental controls, and is available on the ExpressVPN app for Android, iOS, Mac, Windows, and Linux, as well as ExpressVPN Aircove. Threat Manager (tracker blocker only) and the ad blocker are also available on the ExpressVPN app for Apple TV.
Important: The advanced protection features only work when the VPN is turned on, and when the Lightway protocol is in use. Users who wish to use these features without turning the VPN on can do so via Aircove.
Jump to…
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2025-03-25 06:54:07+00:00
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Network protection for iOS: Keep your traffic safe when VPN drops
|
ExpressVPN’s network protection feature keeps your data safe even if your VPN connection unexpectedly drops. This guide will show you how network protection works in the ExpressVPN app for iOS.
Note: For iOS, network protection is only supported in iOS 14 and above. Network protection is also available in the ExpressVPN app for Android. The ExpressVPN apps for Windows, Mac, Linux, and routers have a similar feature, Network Lock.
Jump to…
What is network protection?
How to use network protection
CarPlay, AirDrop, Apple Watch, Apple Music, or media casting not working
What is network protection?
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2025-03-25 06:54:10+00:00
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How to use the split tunneling feature
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This guide will show you how to use the split tunneling feature on the ExpressVPN apps for Windows, Mac, and Linux.
Important: The split tunneling feature is not available on macOS 11 and above. Follow this guide to find out which version of macOS you are using.
Note: Split tunneling is also not currently available on the ExpressVPN app for Windows 11 on ARM64.
Jump to…
What is the split tunneling feature?
What happens to my DNS queries when I use split tunneling?
How to use VPN split tunneling on Windows
How to use VPN split tunneling on Mac
How to use VPN split tunneling on Linux
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2025-03-25 06:54:14+00:00
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Does ExpressVPN offer static or dynamic IPs?
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When you connect to an ExpressVPN server, you share an IP with other users connected to the same VPN server at any given time. This is known as a dynamic or shared IP. It may be the same IP address you connected to before, or you may get a different one. ExpressVPN rotates the IP addresses used by all customers to increase user anonymity and safeguard your privacy.
ExpressVPN is also gradually rolling out a dedicated (or static) IP service, and we have designed a method to keep it anonymous—even from us. We are working on expanding the service to more users, locations, and platforms.
Get ExpressVPN
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2025-03-25 06:54:24+00:00
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What are Lightway advanced options and how to use them
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This guide will show you how to use advanced options for our VPN protocol Lightway.
Jump to…
What are Lightway advanced options?
How to use Lightway advanced options
What are Lightway advanced options?
A VPN protocol is the method by which your device connects to ExpressVPN’s servers. While there are standard VPN protocols, we built our very own and call it Lightway. On the ExpressVPN app, you may select from multiple protocol options (such as Lightway and OpenVPN) or simply choose “Automatic” for the one we detect as most suited for your device.
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2025-03-25 06:54:26+00:00
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